British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

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“I left British gas in 2020 in 2023 going for morgage broker said I was in default not paid gas bill. Contacted British gas to find out and after final bill i owed £1.87 and hadn't send bill out and put me in default on credit file. Awful compnay”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“British Gas customer service representatives are rude and unhelpful. They prey on vulnerable customers e.g. elderly. I have spoken to a representative today (Gift) from South Africa. He was not helpful, condescending and patronising.”

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Posted 1 year ago

“Highly disappointed with British gas , no help provided ,keep telling you they will sort it out and nothing has been done .Just a joke ,not a service.”

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Posted 1 year ago

“I am pleased with the help provided by a lady ( Gugu ) on th 2 june. Politeness and efficiency settled the matter and there was no lengthy waiting time. Thanks”

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Posted 1 year ago

“I was due to have british gas as my new supplier tomorrow 2nd of june. But after this morning experience over the phone I think NOT. The customer service are DISCRIMINATING RACISTS. I was spoken to like dirt. And had the phone put down on me twice.”

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Posted 1 year ago

“They are trying to force a smart meter on me turned up one day made appontment failef to appear phoned one last to confirm texted the next day to say it was off now they want to come back on the day they were meant to come just made a coplaint with them over bullying behavior told them to keep there meter i want compensation off them would not recomend just about to move on with been custumer for nearly 40 years”

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Posted 1 year ago

“DO NOT USE BRITISH GAS we have had the most awful experience with them. The most stressful 3 months and a total lack of empathy shown by their complaints department. The sold us a new water cylinder and boiler, told us it would take 2 days. What they actually did was fit 2 faulty, leaking cylinders, fitted faulty valves, wired the boiler incorrectly, wrote a gas safe certificate for a boiler which was not working, left us with a boilet that sounds like a ship coming into dock when you turn on a tap, spent 3 months sending multiple gas fitters into our home, wasted water, heating, created damage through leaks, lied about work being OK. When we complained, the customer complaints department replied with two sentence replies and decided that a reduction of 6% on the bill was all we needed. This has been a horrible experience. I still don't feel that my boiler is safe. All they care about is getting paid. Horrible horrible experience”

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Posted 1 year ago

“BG increased my payments to twice/three times what everybody i know pays and justifies the increase with non sensicle excuses. They lie and confuse in a bid to fleece more money off people. Please avoid!”

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Posted 1 year ago

“Absolutely horrendous company. Offshore morons, lies and extortion”

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Posted 1 year ago

“I moved over from octopus energy as I've owned a ev for 9 months & not able to charge at off peak cheaper rates as you can't read my smart meter. As a new customer you said I would have new British gas smart meters installed regardless of brand or condition of existing meters. Two months in after multiple cancelled install appointments, I'm now being told I might not require new smart meters. I'm still not able to use the off peak rates I signed upto & there doesn't seem to be a positive outcome in sight either. Just do what you promissed from the outset & we wouldn't have any issues at all.”

Helpful Report

Posted 1 year ago

“Please be careful I currently rent my name was added to the gas bill my rent included all of this and now I am being billed for it is still being sorted not happy I spoke to someone today Hopefully he will fix it unlike the other people who lied to me not impressed .”

Helpful Report

Posted 1 year ago

“Terrible company, so disloyal, do not trust a word they say.”

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Posted 1 year ago

“Poor communication, wrong bills providing poor clarity of balances that are due to them telling, customers their due a refund of £575 pounds,And you will get a refund in 28days , should this not be 10 days in line with Ofcom policys, when you Chase the company for the refund you are then informed you need to pay them £700 pounds, you receive then a bill saying that you have a outstanding balance of £1,500 they tell you that they'll respond to your complaint in 24 hours and failed to do so you email their chief executive and you get no response. You ask questions on their live chat and you never get a answer to your original question. When you log a complaint and tell them you are going to escalate your complaint to Ofcom, the advisor tells you what Ofcom will say and how much they will offer to resolve your complaint, British gas tried to pay £20 compensation for their error but said if you go to Ofcom we won't give you the £20, wow £20 !! I was told a week prior I was getting a refund of £575 in writting .... British gas it's not your job to speek on behalf of your regulator...”

Helpful Report

Posted 1 year ago

“If it was possible to give a single point on one star I'd have done it! BG have to be the absolute worst energy provider I have been with and the " customer service" is an absolute joke!!! I had my gas disconnected & capped of in November 2022 and contacted them to inform them of this and sent final reading on the meter, I then had the meter removed in March by BG to avoid the standing charge and have just been sent my new tariff with my expected usage for gas at 13,400 kW based on zero gas used since November!!!! They have also requested gas meter readings!! My account was until recently over £200 in credit but surprise surprise since moving to the new system I am in debit of nearly £1,000 for 3 weeks electricity!!!”

Helpful Report

Posted 1 year ago

“I wanted to change my direct debit amount to make it less. The website doesn't allow that. You can only increase the amount. I tried to contact BG but could only find a call centre number to register a complaint. The person on the phone had difficulty with the English language and finding my account. Eventually she found the account, even though I had given it when asked by the automated greeting, but she couldn't deal with that request and would have to transfer me to another department which, I was told, had a long queue. At that point I gave up and transferred to OVO. BG's website is a shambles and BG obviously don't want to communicate. They have something called web chat but I couldn't find a way of getting to it. Clearly BG don't want their customers to interfere with their operation much less talk to them.”

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Posted 1 year ago

“Agreed a direct debit amount even got email confirmation, today they took at lot more than agreed and won’t do a single thing about it after over 2 hours talking to them about it. Disgraceful firm”

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Posted 1 year ago

“Just moved into a place had nightmare getting a debt off finally got cleared After various loopholes Phonecalls after 4 calls got through to someone who actually wanted to help Terrible customer service Now I'm doing circles trying to top up my card No where seems to take on British gas Umm red light . Can't wait to jump ship from this he'll hole Sent a card to with old tenant name so thought old card would work . Sounds like more headache now Never actually known out like it /fact Thought these were a big company discareful”

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Posted 1 year ago

“Didn't even want to score it we have spent 6 DAYS trying every trick in the book to give this phone numbers useless, live chat doesn't work. So just to let you know BRITISH GAS??? In India my final meter is 7893 lynn Sheriff. Hope you read your reviews 🤪🤪. So don't be chasing me for extra money. A complete mess of a company...funny no problem getting bills ????”

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Posted 1 year ago

“Wanted to leave british gas. I was on the computer for four hours. every page was designed so that you can't leave I'm going to ring ofgem as I can't see another way out worst company I have ever dealt with”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews