“Elderly parents phone went off which was worrying as they have care connect, phoned BT they were excellent technician came out within 4 hours fixed the problem could not fault them well done BT”
“My BT Phone could not receive incomming calls, I could not call out with the phone, BT refused to send an Engineer to fix the problem, I had to pay for someone to come and look at the problem, I am elderly and Disabled and do not know what is wrong with the phone, it keeps saying that it is not connected to the hub, but it has been working alright for almost a year, I am going to be charged £40-00 for someone to come and help me, they then have given me a £20-00 credit towards this price, A BT substation with engineers always in it is just 100 mtrs from my home, they could have come and helped me.”
“Been with out interest since March 9th contacted bt endlessly , dreadful company, lack of updates and no care for a business which has lost £9100 in business due to no internet and guess what they don’t care!”
“Bt was given one months notice that we would not renew broadband account but still continue to bill us, despite numerous contacts by phone and post and text, nothing is done to resolve our ongoing complaints.”
“I HAVE HAD A CLOUD PHONE SYSTEM FOR MY BUSINESS CLOUD VOICE EXPRESS WHICH IS NOT FIT FOR PURPOSE!!!!!! IT HAS DROPPED SO MANY CALLS IT IS UNBELIEVABLE. I HAVE PLACE A ORDER TO UP GRADE TO BT ONE PHONE PROBABLY 6 WEEKS OR MORE AGO AND STILL HAS NOT BEEN SWAPPED. HAVE CALLED SO MANY TIMES AND JUST TOLD ITS BEING PROCESSED, THIS PHONE SYSTEM IS COSTING ME A FORTUNE IN LOST BUSINESS. ASKED TO SPEAK TO A MANAGER AND TOLD I CANT. BT IS SIMPLY THE WORST COMPANY TO DEAL WITH AND I DO NOT RECOMMEND TO ANYONE!!!!! BE WARNED!!!! THIS WILL BE GOING ALL OVER SOCIAL MEDIA NOW”
“Asked online if was a way to minimise folders on e mail page. Not an important question and not critical. I know some things relate to versions and apps so a simple no would have been fine. I no longer care about that question.
However while attempting to be patient an letting them try to resolve my question I spent over three hrs giving info back and forth and changing guides 5 times each time having to explain myself again. Randomly cut off and wait 20 mins for the next guide to come along start again. Im sure they did there best but I made a complaint about how futile their system seemed to de.
They closed it. Annoyed now I’ve called a uk line three tines and that has added to the complaint. All I’ve asked for is an apology for the poor service as they won’t pay for the calls. On their telephone message they claim to be committed to quality customer service. I have not found that to de the case.”
“BT installed full fibre broadband with WiFi. The WiFi was very intermittent and they didn’t supply any discs to increase the WiFi range. They said that was my fault. After weeks of phone calls and text, a “technician” came and said I needed at least 3 booster disks for the house. Of course BT won’t send the 3 disks their own technician said I needed. It takes at least four phone calls per disk. I’ve got two and I’m going to give up and use the mobile as a hotspot. Utterly useless. BT is run by idiots. No £100 compensation as advertised. Use another company if you can.”
“No internet for 2 weeks , engineer came out said would be back next day no show no contact , after finally getting hold of someone to which was a txt service and cost me each txt was told the following day , guess what no show no contact, absolutely sick of this now and they will not be getting another penny”
“Started with bt business immediately thinking id ive problems due to past experience. Once again on the first day of service no phone lines , as a business this is a very important issue. However they still can't even divert phone calls due to their poor technology on the new digital systems.”
“Took £2500 from an 80 year old disabled housebound vulnerable pension and when found out said it was the vunerable pensioners fault for not telling them the mobile she had bought for her grandaughter was paid for 2 years ago”
“Aside from the terrible customer service and our internet constantly dropping, BT stole £294 from our bank account via direct debit.
They admitted they were at fault over a month ago but still haven’t refunded the amount. We tried to claim it back through our bank first, but BT stopped this from their end. One member of staff then said they’d paid the amount via BACS, but contradicted himself in the same phonecall, saying this was impossible as we had cancelled our direct debit. They then sent a cheque which bounced, promised another cheque which hasn’t arrived, and have now emailed claiming they paid via BACS again.
The attitude of the staff in the call centre is disgraceful, we have been blamed for their error and it is like talking to a brick wall most of the time. Just when we think we have got somewhere with this, we go back to square one and we still don’t have our money back. At this point, they are thieves who have stolen from a small business.
Account number: GP00791694”
“Having been a BT customer for approx 40 years we decided to ring & request a cheaper broadband package. Yes we got it cheaper but what a headache.
We got e mails/letters requesting equipment to be returned twice and got a debt collectors letter after being told from BT to ignore payment requests .
Instructions followed & it continued for 3 months. Hopefully we are now sorted … EVENTUALLY 😡”
“I had few years by account and when I…
I had few years by account and when I asked to cancel my account they closed my account and stopped my service two days before I asked them and the funniest is the stop by 8pm , can you believe it?
If you want to west your money have bt account.”
“Your broadband is a joke.I had nothing but problems with WiFi service going of or being slow.This also affects the BT box.I am paiding for a service which doesn't work”
“Fault on landline no phone and Fault with Broadband no connection reported it and told it will take 5 days to complete faults .What a joke what am I paying monthly payment for? this is ongoing issues and Bt are just not bothered.”
“We switched from sky, first it was impressive. And then about half way through our contract the WiFi becomes bad no speed issues but reliability issues Cuts out every 2 minutes.
Engineer has come 3 times and claimed to fix something... Messaged by and upgrade your WiFi... To ANOTHER 24 MONTH CONTRACT.
SAVE YOUR MONEY, GO WITH SKY SORT IT OUT BT!”
“Terrible. I am a new customer attempting to get broadband and phone for my elderly mum who is vulnerable. Ordered broadband and phone Friday 9th Feb stated several times that transfer ring existing number was essential and was reason why we have had to transfer from Sky. Rang back on Monday 12th Feb to bring forward the install as mum is vulnerable. The order had been CANCELLED. No explanation - fault of OpenReach. Had to order again! Phoned today again to escalate install for a VULNERABLE person and discover that the telephone number has not been transferred. What is wrong with this system? This is the worst customer experience I have ever experienced. Asked for a call back from a manager as this has now been ongoing for a week. And still the order is NOT RIGHT. Apparently they have to CANCEL in order to ensure the number ports across. Despite me explaining from the start that porting the telephone number was vital. Call back from manager promised for1200 today. I hung around until 1230 and they phoned at 1241 when I was driving. SAVE YOURSELVES A LOAD OF BOTHER AND GO WITH SKY. Far superior service this lot are shocking! Am just on hold trying to get through again. They are very busy - I wonder why? Wonder if Gavin Patterson is aware of the extent of the terrible service?”
