“My worst nightmare! Rip off, thieves, non existent customer service, incompetent employees, poor service, absolutely not worth it. I've been with them for 6 years, first broadband, then added TV and mobile. Coincidence or not since EE took over, everything went bad. No mobile signal, no Internet signal, no TV signal. They forced me to upgrade fie a higher band saying Internet will work, but it hasn't and I couldn't stop contract. They charged me and extra add on for netflix which I didn't ask for, they didn't want to let me finish contract before April although I am paying for nothing. You have to wait up to 6 hours to get through to customer service, and if you are lucky they will move you from one department to another with no success. They will just walk you through all tests and procedures and codes and staff that you simply quit because you would need 3 days and lots of patience while they are taking your money without any shame. Run away from them! Run!!!”
“Everything went wrong. They cut off our business internet due to their incompetent admin. They didn’t send an engineer for a month. Call staff aRE USELESS. No compensation to date.”
“Even Escalation to Exec level complaints team was a waste of time and after they initially agreed that 6 months of unreliable service was unacceptable and needed to build a case to take it to Director level at Openreach to resolve they then called and out of the blue are now claiming that 5 drops in connection per day for a minimum of 10 minutes at a time is now their ‘acceptable standard‘ so like it or lump it there’s nothing more they can do which has overnight went from really helpful and agreeing with my complaint to couldn’t give a monkey’s and take it to the Ombudsman if you want (which we have no alternative but to do given that as BT are the only provider who can offer any speeds over 3mb at our address and they all have to use BT networks anyway)…..shocking and a complete U turn on their initial attitude. Suspect they are refusing to repair old network (despite still charging customers for unreliable service) as focus is on meeting targets for new super fast network with future overhead cables to everyone’s property)
Hopefully now BT has been taken over by EE they will get rid of their couldn’t care less attitude and bring standards up but don’t hold your breath as BT staff attitude is probably now ingrained with ‘do as little as humanly possible’ and will be difficult to change.
The fact that BT don’t even comment on reviewers nightmares speaks volumes about their couldn’t care less attitude.”
“Please never join BT - they are really expensive and leaving them is like Brexit. I was paying £101 for 900 internet and home phone - they put the price up every year (as they are allowed to do) and the only way to negotiate is a new contract (24 months). I left last November and am still having to ring them concerning mistakes and returned kit! They cut my internet off 3 weeks early and couldn't reconnect me - after telling me I had to stay an extra month. I've since joined YouFibre who I pay £31 for 1000mb and home phone - £70 cheaper and slightly faster internet! BT - complete rip off and hours on the phone trying to sort stuff if you leave. Don't bother!”
“I am having a bad experience my landline went dead on 2 Jan it came back yesterday but very noisy, today the lib e isnt dead but the noise on it is horrific, I cannot make a call and twice it has continuously just rang screeching continuously. My mobile, unless on what's app will only work if I walk about 200yds down the road. I AM 82 AND VERY VERY FED UP, THE WORST THING IS NO REAL COMMUNICATION”
“Avoid BT at all costs. Very slow broadband, overpriced and terrible customer service. Before joining, BT promised to transfer my service from Talk Talk, which never happened, and I ended up paying for 2 Service Providers and failed to pay back my money.”
“BT customer service is absolutely horrible . I had a terrible experience with the team. My Broadband not worked since 5th,confirmed someone will come but was not booked, someone came on 14 to fix it couldn’t do it engeneer said he don’t know how to fix it. Booked for an open reach engineer, received a confirmation of the appointment. Took time of work and actually the appointment wasn’t even booked. I called BT and customer service had no empathy was the most horrible experience. After 5 years with BT you would think they would do their best to provide the best customer service. They offered to book me in after Christmas.My WiFi is not fixed and I cancelled my broadband as their services are disgusting. Please train your customer service staff.”
“This company is unbelievable, I finally ended my contract and sent all the equipment back and the track and trace says it was delivered 6 weeks ago, yet they threaten to charge me for not returning it, and now they are going to add £190.00 for their equipment that they claim not to have received”
“I am cancelling my contract because your WiFi hardware is not good enough ! The extender disks are not programmed correctly ! An Xbox that is one metre away from main hub prefers to connect to a disk which is in my garage ! You need to set up an adhoc mode where the user can connect their devices to either the hub or the extender !”
“If you depend on the internet for work,be careful. BT pay the sum of £9- yes NINE POUNDS per day in compensation!! I wasn't sure whether to laugh or cry when I was told it's increased from £5!! Unbelievable! What an insult!”
“Engineer came to set up service. Really rushed left us to set up TV . Told I would be charged to send someone out to help!Land line phone never worked properly. No one seemed to care customer service is appalling. TV is very basic and high charges for add ons. Do NOT use this company.If I could give no stars I would.High charge for leaving told unable to reduce bill as account closed.Will contact ombudsman.”
“Yet again being hounded and threatend by BT to return kit which I returned in OCTOBER. They say it can take 3 weeks to be processed. We are talking about 2 months.They say they will return any money they charge on my account - I don't want them to take it in the first place. They have no right. There must be thousands of their customers being harassed in this way. Knock it off and get your act together. This is the second time I have had this problen. The return was easy. Their response is a disgrace.”
“BT - shameless people providing worst services than 3rd world counties. Unfortunately, we are victims of BT internet at home. The promised speed of 30mbs is actually 7-11, the promised signal reach of 250 yards is actually 10 yards and they promised us unaffected signal even when we connect 60+ devices, surprise, surprise, the signal starts to lag after 5 devices. An utter disregrd to the consumer rights. Failing customers at every single step.
Above all, we cannot cancel because of the contract but they can break every line written in that contract.
Shame shame shame shame
Their license should be revoked and ofcom should take action”
“Worst customer service ever .robts on phone .never turn up when waited .6 hours .afer 6 phone calls .the sooner I leave this decrepit company the better”
“They are to expensive for what they are, we only went with them as our sons wanted the football and these had a deal. Can't change package unless you lock in another contract. 30 days notice to cancel the contract, Can't wait to get rid of bt and definitely won't recommend them to anyone,”
“My parents broadband ceased to work. They sent an engineer who said he'd found the problem and fixed it, yet it still didn't work. He said the router was now at fault, they sent a new one, still didn't work.
Four phone calls later, and a day of my life languishing in English history, and they now say that we have WiFi, we certainly don't, and therefore there is nothing more that they can do!!!!!!.
Ridiculous outfit.”
“BT THE WORST INTERNET PROVIDER
To everyone avoid BT at any cost
Wake up with no broadband call to BT fault team
FAULT response are the worst ever I have seen 4 to 5 day to atende with no garantes
I have 29MB downloaded and 2MB speed guarantee never happened basically 16MB SOMETIMES 24 maximum download 700Bits upload for the past 6 months”
“Tomorrow will be our 3rd engineer to come out last 3 months ha been hell, we are now looking elsewhere like many other where we live. Pull your socks up BT.”
“Worst broadband provider ever
The broadband connection is unstable. They setup a direct debit, but they never deduct money from it, instead send me late payment fees!
I really regret that I changed from Sky.”
