BT Reviews

Name: BT
Rating: 1.41

1.4 Rating 778 Reviews

9 %

of reviewers recommend BT

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Anonymous

Anonymous // 01/01/2019

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“It seems customer service is non-existent at BT. They simply don't seem care!”

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Posted 11 years ago

“Shocking customer service from BTCare just spent over 1hr on phone convincing them I DO have a BT Infinity Account!”

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Posted 11 years ago

“So angry with BTCare right now. Sorry to bang on about it but avoid BT if you can. ZERO customer service and out for what they can get.”

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Posted 11 years ago

“great customer service just now by Josh in your Accrington Billing Centre. Needs a pat on the back/well done from his line manager”

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Posted 11 years ago

“can you tell me why Bt customer service is the worst I have ever encountered. they are the biggest load of crap I have come across”

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Posted 11 years ago

“Never ever received customer service as bad as I have tonight from BTCare, transferred 4 times and spent 8 hours on phone over 3 days!”

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Posted 11 years ago

“Worst customer service I've ever had. Deliberately make getting help hard. Can't wait to get rid”

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Posted 11 years ago

“About 3 years too late I'm afraid, appalling customer service when I was with you. Sounds like it's not improved much.”

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Posted 11 years ago

“I always thought that the reason BT charged more was their customer service was superior. It seems I'm wrong.”

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Posted 11 years ago

“this is why I stopped all my BT services 4 years ago, the absolute worst customer service.”

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Posted 11 years ago

“BTCare are awsome at customer service, no fault”

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Posted 11 years ago

“No landline for a week now and still no update. Poor customer service and unhelpful staff BTCare a change of providers is on the cards”

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Posted 11 years ago

“I've filled in this form several times. Was told I should phone customer service. Who told me to fill out the form. Just going round in circles. complete utter disgraceful customer service”

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Posted 11 years ago

“why oh why is your internet AND customer service so poor?”

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Posted 11 years ago

“Ended yesterday on an astounding note... some excellent customer service from BTCare. Credit where due.”

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Posted 11 years ago

“long story short - we're canceling btinfinity for poor customer service, and it isn't even been hooked up yet.”

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Posted 11 years ago

“Appalling customer service from BTCare who think it is ok to slam phone down on their customers”

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Posted 11 years ago

“Very bad customer service! why did I switch? 1 week, 3 requests and no call, no follow-up.”

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Posted 11 years ago

“Worst customer service I have ever experienced. Your service is dreadful all round.”

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Posted 11 years ago

“I reported my problem and a couple of hours later it was fixed! Brilliant customer service from the call centre :)”

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Posted 11 years ago

BT is rated 1.4 based on 778 reviews