“Website charges £55 within seconds after booking for cancellations or changes which is against UK consumer law.
Petitions will file soon for government to intervene.
Waring: Donot buy tickets as government may stop this website anytime after petition submitted you may lose money.”
“Booked a ticket 10 minutes ago and then realised I misspelled my surname. Wrote them immediately and they replied and requested £25 administrative charge. Beware.”
“DO NOT USE THEM!!! Like other reviews they changed the flights straight away and now 1 day before travel I find you can’t check in online because the airline has no record of my booking?!? Now I’m going to have to try and get £900 refund, I’m ringing my credit card right away!”
“Avoid! Avoid! Avoid!
Why can I not give 0 stars? This company are crooks. They change the booking once you have submitted it. Luckily I spotted it immediately the first time and cancelled and re-booked quickly. This time they removed my luggage, but I have taken photos of each step and the booking details that came up on the website after I booked. I think they charge for luggage twice anyway as the ticket name at this stage was Plus which includes 2 x 23kg with SAS. They are dishonest at every turn, and very unhelpful when you phone them. Judging by the other reviews it looks like they alter a lot of bookings in order to make the customers pay more. I have submitted a complaint, but I will not get that day and a half of my life back, and it will take longer to lower my blood pressure.”
“Booked the flight through skyscanner but the date changed when taken through to their site without me realising. I called to try and get this corrected but after being on hold for over an hour I was informed that it would cost be an additional £175 to get my flight corrected. The customer service was terrible and I would highly recommend avoiding this company and paying more to book with a better, more reliable site.”
“Worst people worst service. They issued cancelled ticket to me which I got to know only at the counter. Lost a lot of money. They didn't refunded and kept passing bucks to other even after giving proof. They have pathetic customer care and if you try to call them they charge a lot so again you will loose money. Stay away from them”
“I HAVE SUBMITTED THE BELOW TO RESOLVER
Dear Sir / Madam,
I am writing to you to raise an issue about: Travel Agents
The issue that I have experienced was: FRAUD!!!
Their IATA liscence belongs to another company - everywhere says they are a scam.
We booked and both Claire and I tripled checked booking before paying. Without doubt our RETURN TRIP from UK was 17th July. We have just printed e-TICKET as we fly to UK on Saturday. To ou HORROR the ticket reads 17Th June!! We phoned to change flight - the woman was rude, evassive and unhelpful - they want R26 000 from us to change flight to what we origonally booked. THIS IS FRAUD!!! WE CANNOT AFFORD THAT and may have to stay behind in South Africa and miss my neice's wedding.
This meant that ITS URGENT AS IF NOT RESOLVED BY SATURDAY WE WILL MISS MY NEICE'S WEDDING
OUR RETURN FLIGHT IS INCORRECT - WE BOOKED 17TH JULY RETURN NOT 17TH JUNE
WE TRIPLE CHECKED BEFORE BOOKING
HELP
DESPERATE
WE TRIED TO ADD THE E-TICKET IT WONT LOAD
CHANGE OUR RETURN FLIGHT TO WHAT WE BOOKED
WE HAVE PHONED, BEEN IN TEARS, THEY ARE RUDE AND UNHELPFUL
WE NEED TO KNOW IT WILL BE DONE BEFORE WE LEAVE ON SATURDAY OR THAT IT WILL HAPPEN WHILE WE ARE AWAY
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
TRACEY COLLIS
Booking Reference BZA1633822
36 BURG STREET, 702 NAMAQUA HOUSE
CAPE TOWN WESTERN PROVINCE
8000”
“Administration fee is steep: 55 pounds and it is on top of the fees charged by the airline! In other words, it is sometimes cheaper to buy a new ticket rather than amend your previous one!
To do it some justice, customer service is prompt and polite.”
“Complete rip off! We booked a flight with them and never received an e-mail. The next day we noticed in their website that they cancelled the booking. Returned the payment 12 euros less! Would not respond to phone calls for hours. Stay away!”
“This is absolutely unacceptable!
I receive an e-mail 3 days ago in which it says that my airline has changed the flight schedule by adding a 24h delay on the outbound trip and almost 20 on the return. This caused me a lot of problems already.
I've made a refund request 3 days ago on BudgetAir..co.uk site and even on email. No answer.
I've called then 3 times, one of them on the energency line - no answer. I queued 30min, wasted lot of money and no answer.
It just feels like a phantom company, a scam.
I strongly recommend to look for another agency!”
“I booked a ticket with them and got the confirmation email. A very next morning a received an email that my booking is cancelled. I tired to contact with the serval times but no answer. They took my money and they they didn’t refund me.
This is fake and scam website.
Where we have to complain and claim back our money.
Plzzzz help”
“Budget air is scam! I booked and paid yesterday 18th Apr 2019 and today when i emailed to ask where is my tickets they said sorry airline cancelled it! When i asked why? they did not have any answer and when i call to their head office the employee who was the manager also said the money is with airline and then again he said the money is with bank and all the time giving me stupid technical ticketing answers!!! (I worked for many years in Airfrance / KLM as KAM and i have a very wide ticketing knowledge and procetures! I am sorry for the stupid decision i made!”
“I've booked a ticket on October last year and canceled it November 1st until now I didn't receive the refund, I called them several times emailed them all the time, and they keep on giving me next to next week, within 6 weeks and so on...
I don't think these guys are any trustworthy...”
“This site is a scam
Having had my return flight final leg cancelled by the airline and having had them send me a note apologising and confirming I was entitled to a refund, I have tried to get in touch with this company but its impossible
They refuse to answer my emails, they don't pick up the phone, they are effectively thieves”
“When I went to the airport, I discovered that they were fraudsters. The airline told me they had canceled my reservation. I contacted them a lot to retrieve my money and so far there is no reply.”
“Booked A flight Bristol to Zagreb Via Brussels. The Bristol to Brussels leg of the journey has been cancelled - I found out about this myself not from Budget air - who on there website still have the full journey, but the airline only have me down for Brussels to Zagreb.
They are now uncontactable - won't answer the phone and E-mails are ignored.
The airline can't do anything as I (stupidly) didn't book direct. Why do Skyscanner use this company, they are appalling.”
