“Less that 1 star!!! do not book with them, go directly to the airline.
My flight was changed - which I was happy with, but BudgetAir did not change the ticket to show the new flight/airport details - so I cannot get on the flight!!!
No contact number and the chat option is just a robot - no human available to speak to.
You can only contact by email, where they hand you over to another person then another person then another person and so on....
They don't understand clear instructions and you constantly deal with another person who doesn't understand what you are trying to explain. Something extremely simple.
BE WARNED - so much unnecessary stress and issues. BOOK DIRECTLY WITH THE AIRLINE”
“I have been waiting for my refund for last 1.5 years of £1000 for a flight back from New Zealand. The service kept telling me they are contacting airlines . I contacted the airlines and they said refund was issued to the company. They are CROOKS.”
“This company deserve a 0, it is a bogus scam!
I bought 2 one way tickets back on their website. Went all the way through check-out, and my credit card was charged. I then get a message that the booking is "pending" and that the tickets will be confirmed within 24 hours.
No-where in the buying process or check-out process does it say that the purchase is still subject to a 24 hour wait for tickets to be issued.
They take full payment during check-out.
A few hours later, I get an email that the ticket is not available. And that the payment will only be refunded in 5-10 days.
Imagine if you were desperate to buy a ticket. Now you have your money tied up for the next 5-10 days, that you can't use to try to buy your flight ticket again on another website! Scam Rubbish .”
“02081237898
+442032895598
+447748205899
These are the numbers..a person who contact people his name is iqbal Hussain.. fraud company never trust them they take all my money and not give me a ticket.”
“Worst flight provider ever, they cheat people. They cancelled the booking and reimbursed my money after a deduction. This firm defrauds its customers. This company should be dropped by Skyscanner.”
“Worst flight provider , the customer service is not helpful at all neither their rule about changing a flight , I have booked a flight and just realized an hour later that the return ticket date is wrong I immediately contact them but they requested me to pay 600 GBP to change although I didn’t received the flight confirmation , most providers allow you to do the change or cancelation within 24 hrs window but unfortunately they don't”
“If you booked through Skyscanner contact them and complain about them and ask them to remove Budgetair from their website. And if you are fortunate to be from an european country you can fill a complain through this : https://e-justice.europa.eu/42/EN/small_claims
More they get feedback and more this company will be in trouble , hopefully,
I am currently having issues getting my refund for cancelled flights of more than one year ago”
“Hello everyone please please please don't book any flights with these agents my flight has been cancelled just because airline provided them wrong information unbelievable nice joke”
“Never Never use this online booking company for lots of reasons they are a rip off I lost £3600.00 and missed overseas factory visits plus I also lost £2400 on my upfront hotel payment all down to Budget Air failing to provide my airline with my passport information I was ordered away at check-in gate took me 5 days to get this sorted even had to visit the embassy in Manchester as the airline told me I had a black mark against my name this was not correct
I will never make this mistake again in my life they say buy cheap buy twice well this is the case they have no online contact number that you can call they just have a chat button on their site to talk to a robot what good to you is this when you have an issue as you can only click on boxes with no area to key any words in they have a info email address and when you send an email you get a reply telling you that you will get a reply within the next 5 days what good is this to you stay away from these cheap online sites book direct with the airline or face loosing your money like I have it looks like lots of other customers have had the same issues
I am going to take legal advice to recover my lost money these online companies need to take some responsibility for their customers and not just take their money and leave them behind”
“It is a SCAM!!!!
I purchased two-way tickets and it appears like a real booking , sending e-mailes with reservation numbers. But when I tried to check-in I then realised that those booking references doesn't even exist! And due to the fact that they are a third party agency, they should carry the charges,instead they don't have live chatbot nor any contact numbers, so can't be found in any way.”
“Horrendous experience with this travel agent. I paid over £1000 to go to Thailand, this was cancelled due to Covid in March 2020, it took over 3 years to get my money back. They removed their mobile number from their website, cut off live chats and phone calls. I gave up on getting the money back, they kept referring me to the airline and the airline kept referring me back to them. The single worst customer service I have experienced.”
“Warning: availability of flights isn't real-time on their website! Even after going through check-out.
I found a fare on their website. Went all the way through check-out, and my credit card was charged. I then get a message that the booking is "pending" and that the tickets will be confirmed within 24 hours.
No-where in the buying process or check-out process does it say that the purchase is still subject to a 24 hour wait for tickets to be issued.
They take full payment during check-out.
A few hours later, I get an email that the ticket is not available. And that the payment will only be refunded in 5-10 days.
Imagine if you were desperate to buy a ticket. Now you have your money tied up for the next 5-10 days, that you can't use to try to buy your flight ticket again on another website!”
“Beware of the 'Travel service fee'!! Eventhough I ticked no to the service fee they hid it at the final paymet stage.
Beware of 'Travel service/insurance' hidden fee!!”
“I've booked flights through BudgetAir. The airline postponed one flight by a few hours and cancelled the other, meaning many hours at one airport and waiting overnight at another. I called the airline to cancel and ask for a refund. They said I had to do it through BudgetAir, which has no helpline. I contacted the live chat, and the person at the other end said she couldn't help, but someone else would be in touch. I am still waiting.”
“I bought 5 for I and my family tickets from Beirut to Abidjan (Africa) departure was on 24/12/2020 on Xmas eve were i and family have aBug Party With All Families there one stop in France for 4 hours which I didn't mind and carry on to Abidjan, after I paid £3480 this rubbish company they don't know you're after you pay.
In Beirut, Middle East airline didn't let us on plane because they said you require transit visa, which is By Franch Low is Clearly Saying We Don't Need a Transit Visa Elso Said Go Back To Bugdeair To get your refund,I contacted more than 15 time on chat as they have No Phone Number to Speak to them directly. On chat they kept saying we can't help you and you have no right to get a refund contact Middle East airline, I didn't contact Middle East airline they keep saying we can't help you go back to budgetair when I bought the tickets from.
Now I'm taken legal action for both Bugdeair and Middle East airline.
People save your time and money.
Products used:
Nothing
Now I'm taking legal action”
“If I could give 0 stars I would! SCAM COMANY! I bought tickets on their website and then they sent me an email at 1130pm, the night before my flight, stating that my departing flight is cancelled because there are no seats available. They did nothing to accommodate and would not cancel my departing flight either. How the hell am I supposed to fly on my return flight if I can’t get to my destination in the first place? On top of that my “refund” is 20% of my total payment, which I’m not even convinced I’ll get back at this point either. When speaking to them you can only chat and the agent keeps giving the same scripted response that I should call the airline and deal with the them myself, that too in the middle of the night when the airlines aren’t even open to speak to? How is this company expecting the customer to correct their mistake? Why are they offering seats to a flight if they can’t guarantee the seats are available? NEVER BOOK ANYTHING THROUGH THEM”
“Took payment but didn't actually make booking reservations.
They advised the airline had increases the prices but when I checked with the airline directly the price had actually fallen.
They also advised the refund will take 14 days which is obviously a very big inconvenience.”
“The only feed back I get from them on my flight refund is "Status Pending", Over 2 years I have been waiting for my refund and nothing from them, not even an email to say its still being looked at. They are one big joke, Online chat is not help at all. Pure Robbery.
HIGHLY DO NOT RECOMMEND !!!!”
