Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just to say took over 1 hour to sort it out”

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Posted 2 years ago

“My enquiries have always been dealt with efficiently professionally and with kind consideration”

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Posted 2 years ago

“Been very happy with Bulb. Always answer any queries straight away.”

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Posted 2 years ago

“Every member of staff I have spoken to have been so helpful , understanding and kind, but more importantly POLITE.”

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Posted 2 years ago

“Friendly, helpful and simple terminology, no silly jargon speaking here.”

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Posted 2 years ago

“In the time I have been with bulb I Have not had one reason to complain. I find them very friendly and helpful when I have a problem and the problem is usually sorted immediately there and then. Thank you Bulb”

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Posted 2 years ago

“Despite being in administration, I've only ever had good service from Bulb. Simple, clear price plans, good communication and now my old smart meter can be read, no more estimated bills”

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Posted 2 years ago

“Customer service at bulb has been great in helping me readjust my bills”

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Posted 2 years ago

“It never takes long to speak to someone. The staff are always friendly and helpful”

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Posted 2 years ago

“Alway very helpful when a problem occurs and will get it sorted quickly.”

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Posted 2 years ago

“The lady was exceptionally helpful did a great job highly recommend her for a pay rise!”

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Posted 2 years ago

“The service this week has not been up to your usual high standards, your communication systems having failed consistently since the time of our gas meter change by the Wales & West emergency service on 16/17.06.22 due to a serious gas leak. Your assurance at that time that Wales & West would be sending you the last reading on the old meter, which was much lower than the readings we had been sending you due to reading problems, and the opening zero reading on the new meter, which was zero, appeared not to have resulted in your having a basis for a new reading this week. When I put 0003 for the latter: the system rejected it as too low and would not upload a confirmatory image; three images that I then sent you by e-mail were not acknowledged or actioned; two videos and an image sent at your further request yesterday were not acknowledged; an attempt to log into my account today failed, as your system was in maintenance; and a half-hour telephone call at my expense was necessary for me to be reassured that the matter of this month's reading would be resolved.”

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Posted 2 years ago

Hi there, Thanks for leaving us a review, I am sorry to hear about the poor experience you have had with your account following the meter exchange. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve this issue for you. Please reply back to me there. All the best, Katie

Posted 2 years ago

“Great service good price easy online bills”

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Posted 2 years ago

“The best company for me and my family!”

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Posted 2 years ago

“Despite contacting Bulb several months ago the fault with my smart electricity meter still remains unresolved. I have continually provided Bulb with information requested, including photos of the equipment. I have now been asked to log on to their helpline but I’m now unable to secure a convenient date for the meter to be replaced. Their agents, with whom I’ve had lots of communication with, have all attempted to help but the process has been so long-winded and time consuming. Not good service.”

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Posted 2 years ago

Hi Ron, Thanks for leaving us a review, I am sorry to hear about the poor experience you have had with your smart meters. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve this issue for you. Please reply back to me there. All the best, Katie

Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Good online service, very easy to provide readings and quick to respond to queries on chat”

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Posted 2 years ago

“Really good customer service and very quick to reply”

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Posted 2 years ago

“I've found them very straightforward to deal with and efficient in their operations.”

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Posted 2 years ago

“Excellent customer service. Very efficient.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews