Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service”

Helpful Report

Posted 2 years ago

“From the start Bulb have provided excellent customer service and even when I had an issue, they resolved it in a speedy and efficient manner.”

Helpful Report

Posted 2 years ago

“Excellent service … always someone to answer your call and query !”

Helpful Report

Posted 2 years ago

“Having been with Bulb for a few years now I have always found them easy to deal with. When I haven't agreed with the amount they wish to increase my direct debit by we have come to an acceptable agreement. Recently changed the direct debit to a standing order that somehow was lost in their system however the person I spoke to followed up with several emails and kept me well informed of the progress. To, be honest other than the increasing costs which are worldwide I can not fault their service.”

Helpful Report

Posted 2 years ago

“Very friendly service. Fast with replying to emails.”

Helpful Report

Posted 2 years ago

“Have recently had to register energy accounts in our names at our rental property. Bulb always answer the phone or respond to emails quickly and are very helpful. One gripe I have is that we are still waiting for our October £66 energy voucher although that may be due to circumstances out of their control.”

Helpful Report

Posted 2 years ago

“Amazing support from the customer service team”

Helpful Report

Posted 2 years ago

“bhhyuf llojji tt jkgddr jgyfyyj jhufh lokoo dwwa gfddfghj u h fguytr”

Helpful Report

Posted 2 years ago

“Would say the best electricity and gas company”

Helpful Report

Posted 2 years ago

“Love the emailed reminder to send a meter reading a few days before monthly bill is due…all so easy. Great app and website and always helpful and informative service.”

Helpful Report

Posted 2 years ago

“They are obstructive and do not follow their own T&C’s or agreements with their customers. Refusing to issue refunds even when they agree too, excuses with why refunds are not put through even though I am £1200 in credit”

Helpful Report

Posted 2 years ago

“Excellent company, very professional and responds speedily to any questions raised.”

Helpful Report

Posted 2 years ago

“Excellent company, very professional and responds speedily to any questions raised.”

Helpful Report

Posted 2 years ago

“We have always received a very professional, service from Bulb. We're, in the prosess of switching our Gas supply to Bulb to. Over the past years, we have never been with an energy-supplier, as efficient, helpful & responsible, as Bulb is. Thank you Bulb, for your heard work & commitment to your customers.”

Helpful Report

Posted 2 years ago

“STAY AWAY. DO NOT use Bulb as your supplier. Customer service is terrible and their service is terrible. I called to notify them I wanted to change supplier. I spoke to 4 different people who all told me 4 different things. The best response was my new supplier would take on the debt on the account (the guy who told me literally couldn't give a toss from his tone of voice). Every time I spoke to someone it was like they were all trying to fob me off and get me off the phone as quickly as possible. Finally, the right information, I was told I could only change supplier once the debt was below the monthly payments which was then achieved with an increase in the payment amount. This change in payment was made manually by myself on the settings. However, as soon as this increase in payment resolved the debt they altered my monthly payment to something much lower which then meant I could not change suppliers as the payment was below the debt again. This was done why "their system" and not me as the new amount was in line with my current usage. I'm livid with this mess, why alter someone's account without their permission? This has lasted 4 months. They also do not provide a smart metre as they have no engineers (hence the change). Even using the chat bot, I was unable to resolve my issues. I really question the validity of these 5 stars.”

Helpful Report

Posted 2 years ago

Hi and thank you for writing your review of Bulb on Reviews.io. I'm really sorry for your experience, and that you’re unhappy with the level of knowledge from the energy specialists that have handled your case about switching energy providers. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in these instances. I've sent you an email, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“I've been with Bulb for around seven years and at first there were no issues. A few years ago I was bombarded with emails from them wanting to install a smart meter.I emailed Bulb and told them I didn't want one but still the emails kept coming. Then I was constantly asked to increase my monthly payments despite never being in debt to Bulb and actually being nearly £400 in credit. Bulb are obviously having severe financial difficulties and seems to be trying to amass as much as possible in their bank account, I have an uneasy feeling about this company. Bulb have the cheek to offer financial advice despite being in administration and don't reply to emails. Started off as a good company but now they're just money grabbers.”

Helpful Report

Posted 2 years ago

“Terrible customer service, quick at taking money NOT so quick as refunding once in credit. Booked to have a smart meter installed today which the fitter was unable to do as engineer was not FULLY trained and so left and when I complained was told to contact citizens advice”

Helpful Report

Posted 2 years ago

“Great customer service!”

Helpful Report

Posted 2 years ago

“Uncomplicated and easy to deal with.”

Helpful Report

Posted 2 years ago

“Great customer service!”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews