Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend it at all as the charges keep increasing every few months”

Helpful Report

Posted 3 years ago

Hi there Thanks for sharing your review. I'm afraid wholesale costs have more than doubled in the last year. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 If you wanted to discuss this further please send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Rises above inflation life gets worse rather than better as per norm”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review. Sadly, since we last changed our prices in May, wholesale costs have increased further 28%. This means that over the past year, wholesale costs have more than doubled and we’ve had to pass this on in our tariff. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 If you wanted to discuss this further please drop an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Always prompt each month giving price updates and regular information. Prices very competitive. Never had any poblems dealing with Bulb staff. Keep the standards up ....Bravo!!!!!!”

Helpful Report

Posted 3 years ago

“Been a hood company only submitted complaint a while back Had no feedback but great otherwise”

Helpful Report

Posted 3 years ago

Hi there Thanks for sharing your review of Bulb. I'm sorry you've not had a response to your complaint yet. I'd be happy to help you so please can you send an email to feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“They were great but gone down hill. Diabolical. Work as a nurse and have to do my shift stinking as no hot water for a bath or shower, no heating or cooking facilities for my 2 young children due to bulbs unwillingness to help. For over 2 hours I've been trying to contact them via their only option of online chat as money is not transferring to my meter. After lengthy queues I got cut off twice. 3rd time I got to uploading my receipts. They said they would send me an email and refused to look at receipts via chat. I explained I'm struggling accessing emails. They replied 'An email had been sent to you ' and rudely just cut me off. I'm left with no gas, cooking or heating and 2 young children. Having to contact OFCOM to see if they can help. 60 gas paid but none received.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with getting your failed top up issue resolved. We always aim for the highest level of service, and it seems like you haven't experienced that. I appreciate that this should have been dealt with as a priority, and it's evident that my colleague you spoke to did not understand this. I'd really like to help and make sure everything is alright, so please email us at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Very impressive company. Deal with issues immediately.”

Helpful Report

Posted 3 years ago

“Bulb transfered debt from another person's account to mine!! I lost £ 25 in the process. I sent all proof but yo no avail!”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for sharing your review. I'm sorry for this experience you've had. If the debt wasn't yours, you definitely shouldn't have had to pay for it. We'll need to get this sorted for you, so please send us an email at feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Shocking they put my price up to 60 a month ,i am leaving them”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. Sadly since we last changed our prices in May, wholesale costs have increased further. This means that over the past year, wholesale costs have more than doubled. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 If you did want to switch you’d just need to sign up via another provider’s website. If you have any questions about this, please feel free to send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Have been with bulb a few months now and have been very happy with the customer service so far. There was a billing issue as in no statements were being issued and the balance in my account kept rising. The lady I spoke to over the messaging service apologised and said it will be sorted out in a few days and she'd email me once the issue was fixed. This turned out to be the following day. My only gripe which is nothing bad is that I'm still on an old smart meter which needs upgrading”

Helpful Report

Posted 3 years ago

“I had a problem with my electricity payments and bulb have sorted it within 20 minutes of bringing it to their attention. Excellent service. Thank you.”

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Posted 3 years ago

“Helpful and friendly to deal with”

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Posted 3 years ago

“Not too bad”

Helpful Report

Posted 3 years ago

Hi there Thank you for writing your review. If there's anything I can do to help please send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Excellent and quick service. Friendly staff”

Helpful Report

Posted 3 years ago

“The worst company out there. Beware”

Helpful Report

Posted 3 years ago

Hi Charlotte, Thanks for sharing your review. I'm sorry to hear you've had a bad experience with Bulb. I'd like to help rectify this, so please drop us an email at feedback@bulb.co.uk, with how I can help. All the best, Megan

Posted 3 years ago

“Easy to adjust payments. Easy to check account online. Easy all round.”

Helpful Report

Posted 3 years ago

“I have been with bulb for about 6 years now and they have been brilliant no price rises and you can always talk to someone when you need to. Highly recommended”

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Posted 3 years ago

“Staff very helpful and friendly. I am provided with regular information.”

Helpful Report

Posted 3 years ago

“Very disappointed with the customer service from bulb. They are reluctant to explain my drastic change in bill. And they said they’d send me over a proper run down of which I’m still waiting for.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry you've had a poor experience with Bulb. We will need to give an explanation to you about your billing, so please email us at feedback@bulb.co.uk and I'll get back to you. All the best, Megan

Posted 3 years ago

“Excellent service with a delightful person dealing with me.”

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Posted 3 years ago

“It was thanks to Sabrine A at Bulb Help who sorted out what needed doing.Plus yesterday an excellent Siemens engineer spent 7 hours here replacing smart meters.However I shall be in touch with Bulb tomorrow if my IHD still shows no data!”

Helpful Report

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews