Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic communication from Bulb. I get a statement emailed to me every month advising what energy I have used. There app is so easy to use. I can amend payment amount at any time plus I can get full breakdown of meter readings for gas and electric.”

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Posted 2 years ago

“I have been extremely satisfied with the service and efficiency provided. You are able to view your account at any time. Having been with other providers Bulb is streets ahead. Easily contactable and all queries answered promptly. I hope that any future owners will continue with this service.”

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Posted 2 years ago

“Great customer service on a matter that needed resolving. Very prompt response and action help.”

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Posted 2 years ago

“Very nice and helpful!!!”

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Posted 2 years ago

“Only signed up a month ago - but so far, everything is clear, simple and straightforward. A breath of fresh air compared to my experience with some previous providers!”

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Posted 2 years ago

“Fast response and solved my problem fastly, this is very good service. My feeling good!”

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Posted 2 years ago

“Simple friendly service. Not bad on price too.”

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Posted 2 years ago

“I loved bulb until it when into receivership . The customer service used to be brilliant but now not so good. My two accounts have been messed about with and total confusion happens all the time . Bulb gave now resolved the problem with my two accounts but it has been very stressful”

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Posted 2 years ago

Hi Roland, I am sorry to hear about the poor experience you have had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve any issues for you. Please reply back to me there if you wanted to discuss anything further. All the best, Katie

Posted 2 years ago

“Sorted out the issue once informed that the problem had reoccurred overnight resolved”

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Posted 2 years ago

“Quick respond.”

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Posted 2 years ago

“Used online chat to discuss credit balance. Very easy and quick response.”

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Posted 2 years ago

“I think bulb are a fantastic company and so very understand ing about thier customers I wud never leave bulb and would recommend all to this company even though its hard tomes they still go out thier way to help as nest as they can👍🙏🙏🙏🙏”

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Posted 2 years ago

“Can’t leave full review as request not actioned yet.”

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Posted 2 years ago

“I am only giving Bulb 3 stars because when the fuel prices went up in April, they were expecting me to pay £140 for my electricity, but I decided to opt for a smart PAYG meter and I have kept a track of my top ups and it works out that I only pay half of this amount...and sometimes less. I will say that when i have contacted the customer service on chat, they have always been professional and helpful.”

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Posted 2 years ago

Hi Diane, Thanks for providing us with some feedback here on Reviews.io. Unfortunately, the price rise is industry-wide and we cannot help resolve that issue for you. However, we are happy to hear you are content with the service you have received recently. All the best, Jenny.

Posted 2 years ago

“Great app, easy to use, good rates, no hassle since been with them 👍”

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Posted 2 years ago

“Avoid. Suggest you do not ever get a smart meter installed. They apparently authorise the install and the subsequent Siemens engineer who installs it claims it won’t work in my area. Problem is Bulb don’t work either! 7 weeks of total nonsense with neither a resolution or a date when it will be resolved. Three weeks ago I was fobbed off that the engineer didn’t have the correct equipment. I spoke to him who says this is nonsense. They try to commission twice and if failed they abandon. He says he has fitted lots in my area and they don’t work. Bulb say they can commission remotely but don’t seem to care. Now I can’t even provide meter readings because I am still register as having the old meter (reading no longer relevant). They just don’t want to know. I’ve had enough of them. Very, very unprofessional and now don’t even respond to emails. My guess is the people that answer the phone are cannon fodder shielding their useless Management. I don’t fault the front line team. All they can do is promise you they will escalate it. You’d be as well speaking to the trees! No wonder they went bust. Operating as normal they say. Seriously!”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the poor experience you have had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve this issue for you. Please reply back to me there. All the best, Katie

Posted 2 years ago

“I’ve been with Bulb for around 6 years now. I love their environmental policies & relaxed way of doing things - I’d never go back to one of the big boys”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“BULB INVITED me to change to normal meter to a smart one. For free!!!! When the engineer came here I had 1pound and 20 p. The period that they took to switch to old to new was COVERED as they said, I didn't need to top up. Today I woke up with no electricity and my card to use in a paypoint arrived yesterday. So they activated my meter today. At 9 o'clock i pay by card 20 pounds and bulb send me an email with a code to top up manually, I entered in the main meter and I waited after 1 hour my electricity was missing still , so I called over the phone and they asked me to pay other 10 pounds and to recall to ask the refunds of the previous 20s. I did the second time the 10 pounds worked so I have now like 9 pounds on my meter. The first payment of 20s is not related to any usage cause "I was covered until they activate my meter". So where are my 20 pounds???? What kind of debit you charged me???? Even if the coverage period was not free(but it was) how I spent 20 pounds?????? 1 week 20 pound 1 bed flat??? I need day by day the usage from the 8th of Jun to today please cause I want my 20s back!! This is thift, fraud Ive emailed them like 10 times and they keep going to ignore it...RUBBISH INCOMPETENT”

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Posted 2 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. If you've had smart prepay meters installed you get 3 days of friendly credit after the installation meaning you don't need to top up. This means if there are any issues with topping up we have time to fix them without the risk of the electricity going off. The friendly credit is not free, once the period is over if you have not topped up you need to cover the debt before any credit is added. This means the electricity supply will not run until the debt is cleared and the meter has credit. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email from myself so we can discuss this further to get the issue resolved for you. All the best, Katie

Posted 2 years ago

“Keep me up to date with my fuel usage with a smart meter and monthly emailed accounts. When I've needed to speak to anyone in person has always been helpful.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews