BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.60

4.6 Rating 647 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“good price for the books I needed.”

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

“1. On your website the book was listed as "Hardback" when in fact it was a board book and of no use to my Picture Book Business. 2. The other half of my order was not in the box and I was not given a second tracking number. I have no idea if it will arrive or not. 3. It took about 10 days from ordering for the order to be shipped. 4, Communication was spotty and harried. 5. How do I return the useless books? This has put my business in a serious time/financial crunch and I am very disappointed.”

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Posted 4 years ago

“CS takes too long to return emails. I returned an order (which I have email proof and never got my money refunded even though they said they would). When I emailed them about the refund, they sent out the same shipment I returned!”

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Posted 4 years ago

Hi Monique. Your order details have just been brought to my attention and I wanted to personally reach out to offer my apologies for our lack of communication as well as any confusion that Janessa may have caused. It is always our goal to keep our customers up to date with the status of their orders. We then shipped out the books to your APO on April 7 and they look to be in limbo somewhere. They look to have left the US on April 18 and that is the last update we have. I'm very sorry for the extremely long delays. We are getting another order expedited to you to replace these. Thank you,

Posted 4 years ago

“Well, the staff on the phone were service friendly, but my order was late by more than a week due to current health situation. The problem was I never got updates about shipping...always left feeling it may or may not cone in. My suggestion is that in future just do automatic updates on shipping status. That would take care of problem. Otherwise, books finally arrived in great shape.”

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Posted 4 years ago

“Haven't received the books yet--but it was SO easy to order and I appreciate very much the ability to buy bulk. Fortitude by Dan Crenshaw is a great graduation gift, so i'm giving it to all in my son's class. If I couldn't buy bulk, I couldn't afford to do this. Thank you!”

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Posted 4 years ago

“Great customer service, great books at an affordable price for teachers like me!”

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Posted 4 years ago

“The service was excellent. You and your team were very quick in responding, helping, answering questions, etc. Thanks for all that you did to help us!”

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Posted 4 years ago

“QUICK RESPONSES, GREAT SERVICE, SUPER FRIENDLY”

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Posted 4 years ago

“the customer service team was really helpful. Wendee Lapating helped me get the order completed when the site didn't seem to be working properly. she also verified that the package would be able to arrive in time prior to placing the order which was really important. and bonus! the package came earlier than expected.”

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Posted 4 years ago

“Happy ordering with BulkBooks.com”

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Posted 4 years ago

“Great collection and great prices! I got my books very fast. I love using these books in my educational crates! ABC Crate”

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Posted 4 years ago

“I can usually find the titles I need at BulkBooks.com and that makes me happy because I don't have to search anywhere else and the shipping is FREE!”

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Posted 4 years ago

“Much better price than Amazon. Fast shipping. Excited to gift out a book that has changed my life to my friends and colleagues.”

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Posted 4 years ago

“very easy to work with”

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Posted 4 years ago

“I was not notified that my payment did not go through until I followed up on my own because it was WELL past the time when the books were supposed to arrive. Janessa was very helpful from that point on and the books arrived on time, but I should have been notified so I could have rectified the situation in a more timely manner. Also, the web catalog was not very clearly written and worded -- I was not expecting all board books -- they were not clearly delineated as such in the catalog. The books did arrive in time for our event, for which I am very thankful. A big thanks to Janessa for her help. However, I won't be using your company again.”

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Posted 4 years ago

“We got a good price and we received them timely. Being able to order online is great too. Thanks.”

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Posted 4 years ago

“happy customer”

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Posted 4 years ago

“Great service, prompt processing. A good experience overall!”

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Posted 4 years ago

“The ordering process was so easy. Also, I was able to speak to someone right online and confirm my shipping date.”

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Posted 4 years ago

BulkBooks.com is rated 4.6 based on 647 reviews