Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,862 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought our bed frame and mattress from B&S and the entire experience has been wonderful! The team at the shop were very friendly and gave us a lot of information to help guide us with our purchase without hurrying as they know buying a bed is a big decision. The bed arrived on time as promised and looks fabulous, and the team who delivered (Thomas & Artem) the bed were also frendly and careful assemblying it in our house. They explained to use how to dissasemble if needed and to give the shop a ring if needed in the future. We're still breaking in the mattress but it is supportive and comfy. Would definatly recommend them.”

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Posted 1 month ago

“Helpful team in showroom. A good range of styles. Delivery was quick and easy. Thanks”

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Posted 1 month ago

“Very impressed with the bed buying service from here. Easy to order and very polite messages about delivery. Great delivery drivers too, arrived when expected and even called ahead to tell me they were on time. Lovely mattress, feels very good quality, well made and doesn't have that offensive 'new mattress' smell. It smells and feels super fresh and inviting. It's only had two nights' use so far so cannot comment on comfort although it already feels as expected from the description. Only drawback is the great disappointment I felt when I discovered that despite the strong eco vibe on the website and extensive chat about recycling, to have a mattress taken away for recycling I had to book and pay £55 (on top of the £50 delivery fee) for it separately. Plus my pocket spring mattress wouldn't necessarily be recycled, I was told, although it really felt from the website as if everything was recycled - a huge selling point to me. I thought (and I did misunderstand the website) that the delivery drivers were taking it. The drivers said they rarely take the old mattresses away as they don't have space, that's not the feeling I got from the website. They were very helpful and telephoned their office to ask about it, and said recycling was not an option but the £55 takeaway fee was. Wondering if the company is as green minded as it boasts. Another time I will check collection, not assume. Meanwhile, I can take my old mattress to our local recycle centre for free, which is handy.”

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Posted 1 month ago

Hi Jo, Thank you for taking the time to share your thoughts and for highlighting an important issue. Mattress recycling is indeed a significant challenge—highlighted by the staggering fact that 6 million mattresses were sent to landfill in the UK last year alone. To tackle this problem, we’ve recently launched an initiative called Second Sleep. Through this program, we offer free collection of old pocket-sprung mattresses with natural fillings (regardless of their original manufacturer). Once collected, we break these mattresses down into their component parts—a process that requires innovation and dedication, as traditional mattress design rarely considers recyclability. Here’s how it works: The fabric elements are pasteurised and repurposed into pads for future mattresses. The metal components are melted down for reuse in other industries. While Second Sleep is not yet available nationwide, we are actively working to expand its reach. Unfortunately, mattresses made with foam or synthetic fibres and polyester covers remain a recycling challenge, and landfill often remains the only current option for these types. We’re committed to pushing for sustainable solutions in our industry and appreciate your support in spreading awareness of this critical issue. Best regards, Button & Sprung

Posted 1 month ago

“Lovely service. We now have a beautiful bed base for Christmas. Delivery was smooth - came on time and kept us informed all the way.”

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Posted 1 month ago

“Incredible. Teririfc. Wonderful Service and great product. Thank you!”

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Posted 1 month ago

“After a vist to the store and excellent advice we placed an order a few days later over the phone. Everything was handled really smoothly, including the delivery which was really efficient - and the delivery drivers some of the nicest I've ever come across! Our new bed is excellent quality and we're really pleased!”

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Posted 1 month ago

We are so glad to hear you had a positive experience. We think our delivery crew is great too ;) Sweet dreams, Button & Sprung

Posted 1 month ago

“Exceptional service! This company certainly knows how to look after its customers. And the mattress is divine! Perfectly firm but soft and cosy. I have recommended Button and Sprung to friends with no hesitation whatsoever.”

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Posted 1 month ago

“Great showroom and customer service to ensure you get whats right for you.”

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Posted 1 month ago

“2nd mattress from Button and Sprung. Always happy with product and service!”

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Posted 1 month ago

“Super team to deal with. No hard sale and very knowledgeable and accommodating team. Beds are excellent quality so highly recommend.”

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Posted 1 month ago

“Managed to get mattress through our house very well”

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Posted 1 month ago

“We were made very welcome when we first visited Button & Sprung. We were given a complete explanation of the different mattresses and headboards available ,and given time (with a coffee) to try out the different beds. At no time did we feel any obligation to place an order which made the visit very relaxed. When we placed the order we were in the process of moving house so arranged for delivery to what we thought would be our new home. However , due to delays we had to pospone the delivery and change the delivery address. None of this caused any issues with Button and Sprung for which we were very grateful. The team that delivered and assembled our bed were punctual, professional and considerate.”

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Posted 1 month ago

Thank you Pamela, for the review. So glad we could make your experience shopping with us a good one. Sweet dreams, Button & Sprung

Posted 1 month ago

“Great experience from start to finish, Adam was really helpful when I called him and gave me great information and advice. The bed arrived and is perfect! Love it! Thank you”

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Posted 1 month ago

“Very helpful staff in store and very professional delivery service.”

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Posted 1 month ago

“Staff were really helpful with picking our bed and mattress, delivery guys were excellent.”

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Posted 1 month ago

“The mattress was excellent quality but was softer than expected so we exchanged it for a firmer mattress under the 100 day guarantee. The exchange was very easy to organise and the refund was paid promptly. Store and delivery staff are very polite and helpful”

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Posted 2 months ago

“So pleased with our new bed! And a wonderful shopping experience with such helpful staff. Definitely recommend!”

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Posted 2 months ago

“Start to finish, 5 star service. Excellent delivery team, very friendly and understanding. Recommend them enough”

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Posted 2 months ago

“Very happy experience - my daughter loves her new bed and it is super comfortable. The ordering and delivery process were excellent and the fitters were really helpful too when they came to install the bed - would definitely recommend.”

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Posted 2 months ago

“Very pleased with my new bed and mattress. Both stylish and comfortable. The advice in the shop and time given to help me decide was really good. The bed is for a newly converted loft. The delivery guys did a great job of getting the bed and mattress up two flights of stairs without marking any newly painted walls and woodwork and assembled the bed quickly and efficiently. All the customer service from sale to delivery has been exemplary. I would definitely recommend Button & Sprung to family and friends.”

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Posted 2 months ago

Button & Sprung is rated 4.9 based on 2,862 reviews