Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,945 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

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Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.”

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Posted 7 years ago

“Bed comfortable”

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Posted 7 years ago

“Great customer service from the guys who set up our bed who were super polite and respectful. Only giving 4 stars because the lead time was so long. I am a little concerned that you can 'see' the uprights on the headboard through the velvet fabric, not quite the finish I was anticipating.”

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Posted 7 years ago

Hi Helen - thank you for your review. I am sorry that the leadtime was just over the estimated leadtime when you placed the order. Regarding the headboard, can you please send some photos to orders@buttonandsprung.com and we will have a look for you? We want you to be fully satisfied. Thanks, Matthew

Posted 7 years ago

“Excellent quality. Good customer service. Lovely shop!”

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Posted 7 years ago

“The communication was good, the delivery was as promised and, at this early stage, we are very pleased with the bed.”

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Posted 7 years ago

“Delivery drivers were very punctual, built the bed and took away the packaging”

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Posted 7 years ago

“The delivery drivers arrived very punctually. They set the bed up for us and took away all the packaging.”

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Posted 7 years ago

“Nice bed and mattress - delivery guys could have been a bit more careful with the decor but were very pleasant.”

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Posted 7 years ago

Hi Laura, Thanks so much for your message, and really sorry to hear there was an issue during your delivery. I've passed your feedback onto our Customer Service team, and they should be in touch with you shortly to speak about this further. Kind regards, Hannah

Posted 7 years ago

“The bed is well made, looks great and comfy. All going well so far!”

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Posted 8 years ago

“Good service, professional and caring. Good quality bed. We are happy customers. They delivered and assembled the bed and took away the packaging. The delivery guys were very helpful in helping me to move my other king size mattress upstairs. They had brought the wrong mattress but they went back straight away to the warehouse to fix the problem. I recommend this company.”

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Posted 8 years ago

“a few problems with delivery time but was all sorted in the end good service”

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Posted 8 years ago

“Purchased an ex-display item and was not disappointed, the Bed is well made and very sturdy, something i was dubious about considering its technically a divan on legs! I wasn't provided any written instructions or paperwork to set up the bed myself, but had a run through in the warehouse and each bit fitted together like a simple jigsaw, but did require two people to do so. Only flaw i can see with the design would be the metal slots which hold the bed together, it is a tight squeeze to get them to slot together, and there is very little to stop the bed from falling through these slots beyond 1 metal screw at the bottom of the metal V shaped slot which could have torn the material as the bed was being put together, and which still plays on my mind as a future problem that may arise.. There has been a slight shift over time in how the bed fits together, with one side of the divan (where they join together in the middle) sinking slightly lower than the other and I've no idea why or how to rectify? Perhaps its my floor or perhaps its an issue with Divans generally (I've never owned one before!) I'm not sure the bed will last as long as my old 12 year old Ikea one did, Mainly due to the possibility of sunfading on the headboard material and the already sunken one side but I'm hopeful. (It would be good to be able to buy stainer like you can do for suede shoes, to re-stain in future) Staff in store were friendly and polite.”

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Posted 8 years ago

“The staff is great. Service is spot on. Product so far has met expectation.”

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Posted 8 years ago

“Where are very happy with out bed, Installation went really fast. Very good service. However we Discovered a little scratch in the fabric. See picture. What can be done about this?”

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Posted 8 years ago

Dear Katrien, thank you for your review and glad to hear that you are happy with your bed. We are very sorry to hear about the small mark, our customer service team will be in touch with you today to discuss it further.

Posted 8 years ago

“I bought a teal velvet bed and am very pleased with the product. The service instore was excellent. The bed itself is of a high quality and is excellent value for money. The range of beds is large and the choice of fabrics very good. The only downside was the delivery system which does not work on weekends and I had to ask twice what time slot I had been allocated (on Friday as they delivered on Monday). This is not as flexible as their rivals and is not great if you work!”

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Posted 8 years ago

“Love my bed! B&S was great to deal with but I have less than favorable feedback for delivery. The men were great once they arrived but I had to chase at 3:10p when they were supposed to arrive between 1-3pm and I hadn't heard a word. I understand traffic happens in London but I expected a higher level of service on this front (i.e. At a minimum communication of delays). Once they arrived the gentlemen were friendly and professional.”

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Posted 9 years ago

Thank you for your review Lisa, we're very pleased to hear that you love your Camelia Divan and we're very sorry for the delay in your delivery.

Posted 9 years ago

“Button & Sprung have been a pleasure to deal with. They are helpful but without the hard sell. I would have given them the full 5 stars but the contracted company that delivered (we're out of London) put the legs on wrong & too tight. It took us a full hour or more to remedy. I called B&S annoyed, they were quick to apologise/compensate. We chose a nod to the Classical with the 'Camelia' and what a beauty she is in her silver linen. The mattress, a 'Drysdale', has been lovely & is welcome relief for my back. (Previously we had something much too hard that wasn't supporting my spine. Note to shopper: too hard a bed can also give you chronic back pain.) It's early days but good to know we have the 100 night guarantee, though I'm sure we won't need it. My husband commented only this afternoon he's been sleeping well on it. I would definitely buy from them again, & hopefully they'll have some more solid antique looking leg options by then.”

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Posted 9 years ago

Daniela thank you for your review, very glad to hear you're happy with your Camelia bedstead. Thank you for your valuable feedback on the Camelia legs, we apologise for the problem and are currently looking in to the leg options.

Posted 9 years ago

“Love the bed however would have prefered some strong solid slats rather than solid base as there is very little ventilation for the average mattress.”

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Posted 9 years ago

Hi Judy - thank you for your review. On your point about slats, to explain our choice to move away from using them and to use flat bases instead: 1. We are offering a much longer warranty than many of our competitors, and given extensive use over a 10 year period, slats are more prone to fail (you are right that they need to be strong); 2. Slats shorten the life of your mattress - because 50% of the mattress is unsupported and trying to force its way between the slats and 3. With a bedstead, a solid base reduces dust under the bed. You may not agree but we hope you can see why we opt for flat bases. We hope you are happy with your Eliza bedstead. Kind regards, Matthew

Posted 9 years ago

“The mattresses are excellent quality and very comfortable to sleep on. Communication was also very clear. I have one quibble. Whoever sewed the zips onto the two small single mattresses didn't seem to understand what they were for and attached them either side of each mattress, rather than both on one side so they could be zipped together along the top and bottom edge. The mattresses are now in the South of France.”

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Posted 9 years ago

“The buying process was good. The delivery took a lot longer than anticipated but the mattress is great.”

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Posted 10 years ago

Button & Sprung is rated 4.9 based on 2,945 reviews