Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,942 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed the order online during Christmas, so at the beginning the communication may have been backlogged a bit. But after reaching out for the update, the communication afterwards went very promptly. We visitted the store later whilst waiting for the bed to be put together, to test if we really like the mattress we ordered. The service in the store was very good, the staff was really helpful and let us try at our own pace. We upgraded our mattress in store there and then, the changes were made swiftly and did not impact our delivery by much. The guys who came to deliver and assemble the bed for us were very professional. Very smooth experience overall apart from few follow-up here and there.”

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Posted 2 months ago

“We love the size of our new superking”

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Posted 2 months ago

“We received a very comfortable mattress from Button & Sprung. The store experience was ok, perhaps it was later in the day and they didn't have the full crew, but we had all the information we needed. The delivery was also smooth, it was placed straight onto the bed frame for me, and they were respectful to remove their shoes without me asking. Highly recommend!”

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Posted 4 months ago

“We ordered a new super king mattress from Button & Sprung and have had an excellent experience with them. We ultimately decided not to keep the mattress as it was a bit too soft for us so we have opted to return it as part of their 100 night trial. Their customer service including communication from initial delivery to collection has been exceptional.”

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Posted 4 months ago

“Very impressed with the bed buying service from here. Easy to order and very polite messages about delivery. Great delivery drivers too, arrived when expected and even called ahead to tell me they were on time. Lovely mattress, feels very good quality, well made and doesn't have that offensive 'new mattress' smell. It smells and feels super fresh and inviting. It's only had two nights' use so far so cannot comment on comfort although it already feels as expected from the description. Only drawback is the great disappointment I felt when I discovered that despite the strong eco vibe on the website and extensive chat about recycling, to have a mattress taken away for recycling I had to book and pay £55 (on top of the £50 delivery fee) for it separately. Plus my pocket spring mattress wouldn't necessarily be recycled, I was told, although it really felt from the website as if everything was recycled - a huge selling point to me. I thought (and I did misunderstand the website) that the delivery drivers were taking it. The drivers said they rarely take the old mattresses away as they don't have space, that's not the feeling I got from the website. They were very helpful and telephoned their office to ask about it, and said recycling was not an option but the £55 takeaway fee was. Wondering if the company is as green minded as it boasts. Another time I will check collection, not assume. Meanwhile, I can take my old mattress to our local recycle centre for free, which is handy.”

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Posted 4 months ago

Hi Jo, Thank you for taking the time to share your thoughts and for highlighting an important issue. Mattress recycling is indeed a significant challenge—highlighted by the staggering fact that 6 million mattresses were sent to landfill in the UK last year alone. To tackle this problem, we’ve recently launched an initiative called Second Sleep. Through this program, we offer free collection of old pocket-sprung mattresses with natural fillings (regardless of their original manufacturer). Once collected, we break these mattresses down into their component parts—a process that requires innovation and dedication, as traditional mattress design rarely considers recyclability. Here’s how it works: The fabric elements are pasteurised and repurposed into pads for future mattresses. The metal components are melted down for reuse in other industries. While Second Sleep is not yet available nationwide, we are actively working to expand its reach. Unfortunately, mattresses made with foam or synthetic fibres and polyester covers remain a recycling challenge, and landfill often remains the only current option for these types. We’re committed to pushing for sustainable solutions in our industry and appreciate your support in spreading awareness of this critical issue. Best regards, Button & Sprung

Posted 4 months ago

“Excellent customer service and very happy with the bed. We found the staff helpful in advising about fabrics and whether the bed would fit up the stairs, and the mattress guide was spot on. I've only taken a star off because the bed was delivered a week later than it was meant to be, and because of what seemed like poor communication between B&S and the company that took away the old bed. We were given no time window that the recycling company would come, B&S were two hours early, and they ended up arriving at the same time. It worked out by chance but I'd have liked to have known in advance about timing. However both teams were efficient and friendly in removing the old bed and setting up the new one. Wouldn't hesitate to order from them again.”

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Posted 5 months ago

Hello, Many thanks for taking the time to write us a review. I'm going to catch up with delivery team to find out what happened here - and I'm sorry that it looks like there was a delay with your delivery. All best and have lovely weekend, Sophia

Posted 5 months ago

“Excellent service from browsing to shopping in store to bed delivery and assembly. Would recommend”

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Posted 6 months ago

“We bought our bed from the clearance section and it was very good value. However when it was delivered the installers said they were missing a part and would need to come back. Different installers came back 2 weeks later to complete the bed.”

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Posted 8 months ago

Hello and thank you for taking the time to leave us a review. I'm very sorry that you had to wait two weeks for us to fit the component but glad that the bed was fully operational and usable during this period and that everything was sorted in the end! We hope you enjoy the bed for years to come. Best wishes, Sophia

Posted 8 months ago

“Overall, a great experience with Button & Sprung. Very helpful in the showroom, courteous and accommodating in organising a delivery time and it’s a fabulous, well-made super king sized bed that really suits our purpose. It’s looks wonderful, is very well-made, comfortable to sleep on and has loads of capacity in the easily accessible ottoman storage. Only minor gripe is that the chaps who delivered it were a bit willing to give up getting the bed upstairs, but we got there in the end!”

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Posted 10 months ago

“Really please with our new bed and mattress. Very comfortable and good service with delivery and set up.”

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Posted 11 months ago

“Visited their showroom twice and each time found the staff to be very helpful and patient as I tried out every mattress multiple times. I would have expected for this price to have received after care information (via email or with the mattress) regarding rotating the mattress etc. For this reason I have taken a star off as it really is important to ensure the longevity of the mattress.”

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Posted 11 months ago

Hi Eva - thank you for your kind reviews. We will send you the mattress care instructions straight away and also here is the link to the mattress care guide on our website: https://www.buttonandsprung.com/mattress-care-maintenance . Kind regards, Matthew

Posted 11 months ago

“Very happy with the bed, and the delivery men were excellent. We live close to the showroom so we visited multiple times to make our choices.”

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Posted 1 year ago

“Very comfortable. Easy to sleep on”

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Posted 1 year ago

“wanted a matress we could turn for even wear to eliminate a hump forming in the middle of the matress which is exactly what happened to our old pillowtop mattress ,not from button and sprung ,we opted for the swaledale kingsize regular.this is a firm feel but also giving not like sleeping on a park bench,also when my partner gets out the bed the matress doesnt move or bounce back,this is a solid well made matress and will be ordereing another for spare room .”

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Posted 1 year ago

“Lovely bed, excellent quality”

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Posted 1 year ago

“We love our new bed, exactly what we wanted. There were production problems which meant there was a gap in delivering the bed and headboard, but the communication about this was very good. The delivery was very efficiently and courteously done. Can I have my other bed sock please?🙂”

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Posted 1 year ago

Hello! Thanks for taking the time to leave us a review. We moved factory at the end of September - and this did cause delays with some of our deliveries and I'm sorry to hear that there was a delay with your order on this occasion. We're now operating at our standard lead time, with no delays to delivery. Glad to hear that you're happy with your new bed :) All best, Sophia

Posted 1 year ago

“The bed is beautiful, and quality of materials lovely. Delivery was slightly earlier than planned which was great and efficient assembly. Great customer service on the phone when arranging a payment plan.”

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Posted 1 year ago

“Very pleased with B&S and will not hesitate to order again. The samples were sent promptly and the cards describing each bed were very helpful in making a decision that best fitted with the room. Brilliant delivery from very courteous staff.”

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Posted 1 year ago

“Lovely bed with high quality fabric, very happy with it! Customer service has been great.”

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Posted 1 year ago

“We are happy with Buttun & Sprung and the service provided.”

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Posted 1 year ago

Button & Sprung is rated 4.9 based on 2,942 reviews