Hi Katie,
I am very sorry to hear your voucher has expired. All of our experiences have set validity periods I apologise if you were not aware of this. We advertise the expiry dates on the voucher prior to purchase, and we also print the expiry date on the voucher itself. We do our best to make this clear for our customers, so that they are aware of when they will need to use their voucher by.
If you would like to discuss this further, please do not hesitate to contact a friendly member of our team on 02082755220.
Hi John,
We are really sorry to hear you order has still not arrived.
Please give us a call on 02082755220 so we can chase this up and send out a replacement voucher if necessary.
“I purchased a 2 nights for 1 hotel break for £99, when I went to book most places were Sunday to Thursday, or unavailable. In the end I paid an extra £80 to stay fri & Sat night, I could have booked it directly for only £1 more.”
Hi there,
We are so sorry to hear you have had such a disappointing experience booking.
Your comments have been passed on to our management team to investigate into and ensure future improvements are made.
If you would like to discuss this further, please do not hesitate to get back in touch!
Hi there,
We are really sorry to hear you order has still not arrived.
Please give us a call on 02082755220 so we can chase this up and send out a replacement voucher if necessary.
“I bought an experience for my daughter which she does not wish to use. I have tried to contact the team for a refund and should be getting a call back. Still waiting!”
Hi there,
We are sorry to hear you have not heard back from us.
Please can you email a friendly member of our team on customerservice@buyagift.co.uk and we can assist you further from there.
We look forward to hearing from you!
“Sent as a gift to a friend. Sent to his address but my name on it. So he gave it back to me. Then had to explain it was a gift for him!!!!!!!!!!!!!!!!”
Hi Robert,
When purchasing a voucher you will be asked to put in billing address information and delivery address, if the voucher was in your name you must have entered this in to the delivery address box.
I am sorry for any confusion or disappointment this causes, however we do try and make the delivery information as clear as possible for all of our customers.
I hope this helps!
“Ordered gift to be delivered not received rang up and was told a new voucher would be sent next day still didn’t receive tang up again sending another voucher by Royal Mail so we will see”
Hi John,
We are really sorry to hear you order has still not arrived.
Please give us a call on 02082755220 so we can chase this up and investigate further.
Hiya,
Sorry to hear your voucher was sent to the incorrect address.
Please can you contact us on 02082755220 and we can sent out a next day delivery replacement free of charge.
We look forward to hearing from you!
Hiya,
We are very sorry to hear your order did not arrive as expected, I can assure you this does not happen often and apologise again for the disappointment caused.
Please can you contact a friendly member of our team on 02082755220 to refund the delivery fee back to your account.
I hope this helps and we look forward to hearing from you.
“Booked in for a spa day for my partner and I with lunch. Very disappointed with the spa. Wasn't clean, and quite small. The 1 toilet in the changing room was vile, the sanitary bin was overflowing leaving a terrible smell and lots of flies. The shower was leaking constantly and maintenance workers walking around the spa in their dirty boots.
Lunch was very nice however. Good choice on the menu and lovely staff. Only good part about the 3 hours we spent there.”
Hi there, thanks for your feedback about your recent experience, I am sorry to hear this did not meet your expectations. I've passed your feedback on to the provider to make them aware of your comments and allow them to make improvements where possible in future. Thanks again for taking the time to leave us your review!
“We went on the Glass boat on the Thames.The food was sub standard.It was meant to be a special birthday for my husband.zwe were located a waiter who spent all night fussing around a couple next to us who seemed to have different food .As a nurse equality is uppermost in all I do.We were treated appalling,waiting up to 25 minutes for a drink whilst our waiter took copious amounts of photos for the other couple. And even getting the band to play a song "Just for them,no body else".I could have overlooked the poor menu,and poor view ...not as advertised,but our service treatment was humiliating.I left tearful and hungry.What was meant to be a really special night was ruined.I would expect you to address this .”
Hi there, thanks for your feedback about your recent experience, I am sorry to hear this did not meet your expectations. I've passed your feedback on to the provider to make them aware of your comments and allow them to make improvements where possible in future. Thanks again for taking the time to leave us your review!
“I bought a voucher recently for a zip trekking experience for two... but on booking it, a further £20 was needed. The experience was brilliant and the response from customer service was prompt and detailed, but I still feel that if you buy an experience as a gift, the recipient shouldn’t be expected to top up. It rather takes the shine off it!”
Hi Chris,
Sorry to hear you are disappointed with the extra fee.
We list any extra fees under the products important information both pre and post purchase, sorry again if this was missed and for the disappointment caused.
We have however passed on your comments to our management team to review and ensure future improvements are made.
Hi Louise,
We are sorry to hear you have had trouble making a booking.
Please contact a member of our team on 02082755220 so we can help you make a booking.
We look forward to hearing from you!
“I'm disappointed because I purchased a 'week-round' Segway experience, but once I had selected a location (Grafham) I discovered the experience was only available on 3 days in August, then not again until November. So my options were very limited.”
Hi there, thank you for your review. I'm sorry to hear you were not happy with your experience availability, please contact our customer service department on 0345 640 8000 and we can investigate this for you.
“I found it a nightmare as you used hermes which are the worst delivery company I have come across
If you want fast efficient delivery use royal mail only otherwise I will never ever use buy a gift again”
Hi there, thank you for your feedback. I am very sorry to hear you had trouble with your delivery. I have passed your comments to our marketing team to ensure they are aware of your comments and future improvements can be made. Thanks again for taking the time to leave your feedback.
Hi there, thank you for your feedback. I am very sorry that your delivery was not received in time. I have passed your comments to our processing team to ensure they are aware of your comments and future improvements can be made. Thanks again for taking the time to leave your feedback.
“Order placed on Saturday, payed £7.50 for next day delivery as the birthday was on Monday but it didn’t arrive until Tuesday. At the point of ordering no obvious mention was made that weekends are not working days.”
Hi there, thank you for your feedback. I am very sorry to hear you had trouble with your delivery. I have passed your comments to our fulfilment team to ensure they are aware of your comments and future improvements can be made. Thanks again for taking the time to leave your feedback.
“We bought a beatles story experience at first I thought that this was good value for money especially with some discount that I got as it worked out a lot cheaper than the door price, when I tried to use the voucher they were stating that it was not valid, and I had to go online to redeem this, I explained several times that I had done this but would still not work, eventually after being stood there roughly half an hour ,
the manager stated that she had, had a lot of trouble with these vouchers and that she would sort it out and to go through, the museum was not like I imagined it to be I found it too much and overwhelming, we do like the beatles but not to live, love and breathe them”
Hi there, thanks for your feedback about your recent experience, I am sorry to hear this did not meet your expectations. I've passed your feedback on to the provider to make them aware of your comments and allow them to make improvements where possible in future. Thanks again for taking the time to leave us your review!
Hi there,
We are sorry to hear your gift tin did not arrive with your order.
Please contact a member of our team on 02082755220 and we can dispatch a next day delivery replacement for you.
“I purchased a Buyagift fo a 2 night break for 2, I emailed the BB and told them I had a Buyagift and asked if they had rooms available in Sept they responded to say they were fully booked for Sept but had availability for October, the same day I emailed the BB requesting they reserve me one of their rooms in October but a few day later they replied saying they were fully booked, after 6 email they still would not offer us a date when we could stay. I think this was because I had a Buyagift Voucher.”
Hi there,
I'm sorry to hear you've had problems trying to book a date for your hotel stay. All the hotels that we work with do aim to accommodate as many Buyagift customer bookings as possible, but some hotels may be fully booked at certain times. The hotels do have a set number of room allocations for Buyagift vouchers and once this quota has been filled they may have to advise certain dates are fully booked. To minimise any disappointment this may cause, the hotels will always try to make extra rooms available where possible. In addition to this, Buyagift always aim to add information regarding limited availability to the product webpage and also to the My Voucher site.
If you are unable to make a booking with any of the hotels of your choice on your preferred dates, you are always welcome to extend or exchange your voucher. Simply log into www.buyagift.com/myvoucher to either:
· Extend the validity period of your voucher for a further time period (validity periods will be clearly shown for all hotels) OR
· Exchange your voucher for a brand new experience - another hotel stay or something completely different.
I hope this helps!
