“They ban my account, maybe because I used their 5% off with "99 times of uses per user".
I tried to order something 3 weeks ago, and I tried to order when they have discounts with Rakuten, then their website f***ed up and I failed to get one.
Then this week finally the seller gets some stuff again, I purchased with their 5% off coupon, which I only used once, I only have one account, they ban me.
Actually I didn't notice I was banned until i found the money paid got back.
I tried to login, no help. Try to reset password, no help.
Asked customer service, they spent two days and told me my account is banned, they can't tell me why.
Think about it, you have something really hot and want to buy them, how much time is wasted because their stupid techs, and their customer service.
AND you think the order submission is automated, because everything seems to be like that, it is not, there are hours of delay after you submit. Is this website actually operated by real human labors???
Just avoid them. They are NOT trustworthy. A waste of your time. Just avoid them especially you are pursuing for something with limited availability, they will f*** up the timeline, and slow in response. Google Translate is your best friend, you don't need them.”
“I LOST about $2200 !!! Also I know what you're thinking. You can't base your decision just on negative reviews only. I was the same. So PLEASE READ.
Buyee is absolutely the worst proxy service I have ever come across. I've read reviews like the one I'm about to make prior to using their service, telling me to avoid their site and I didn't listen them. So now I'm paying for it. Literally.
I purchased 8 items through them but I didn't know that the domestic shipping cost was 35,000 yen (around $282) for each item totaling 280,000 yen, approximately $2262. Their website does not reflect all of the information on the original Japanese seller's item page and so I paid for the item without realizing the cost to ship domestically because that price was not made available. I then realized Buyee will later charge me for the $2262 in domestic shipping, which by the way is a scam. The items were 1/2 lb each tops, so there's no way it would've cost that much to ship.
But Buyee offers no customer protection against fraudulent sellers. Seeing as how some of their past customers have dealt with the same issue that I'm dealing with , you'd think that Buyee would've created some sort of protocol or safeguards to prevent something like this from happening again. But they haven't.
I had no choice but to go through with the transaction because per Buyee's policy, if I didn't pay them to ship my items to me, then they would've disposed of my items and automatically charged my payment method on file anyways. I couldn't even remove my payment method until I paid that amount.
So I'm literally paying for their mistake for being unable to provide all relevant information on their own website.
I tried disputing this through PayPal but they denied my case. Currently trying to appeal their decision but I don't like my odds. I'll have to file a chargeback as a last resort if it comes to it since I had to use my debit card to pay for this.
STAY AWAY AT ALL COSTS!!!! You will regret it.”
“Different from all the youtubers' praising about buyee..
Please dont buy your pokemon cards from buyee... They dont protect customer from being scammed.
I bought a card titled "PSA 10 graded Galar Friends" with the description saying that it is graded at the highest 10 and so ..
But when i received the item, it was just a card itself without the PSA slab or grading. I email them with the videos and picture and they told me no "refund" because it is not unauthentic nor damaged.
If so, why did i even get the inspection plan. Do you guys even check what you received ? With this outright scammed, you guys can say that it is non-refundable.
So if i buy a 100 dollars card and anyone can just send me a 1 dollar card ? Must i accept it ? Why risk myself with such "No buyer protection" policy
I bought many many items from them .. And i swear this is the last one .. Will probably make a youtube video on this”
“TOTALLY IRRESPONSIBLE! EXPENSIVE BUT NO SERVICE!! BUYERS AWARE - BUY AT YOUR OWN RISK!!
I had purchase a vintage model kit from Buyee last month but when I receive the item the box is MISSING while the seller had clearly show that the box is included in this sales with photos(The description is also said that the box is old with scratches...etc). How come the box is MISSING!!! So I wrote to Buyee with photos but their reply is they can’t do anything because I do not add the “Insured/Inspection fee”(Each item extra fee for 500Yen more)even I had already paid the handling charge before I purchase this item….This is really irresponsible because in this case I’m not complaining missing content but just a outer box!!! It implies that Buyee even don’t know what seller will send to them??? (Ie: If you purchase a 10000 yen item seller can send you a 100 yen item but Buyee will NOT know and they will NOT responsible for it????). Last of all - very poor customer service no help and no refund, buy at your own risk!!!”
“Lots of hidden cost, double the shipment fees compare to what you calculate the fees from Japan post official webiste.
Lot of misleading information in heir website. Avoid it at all cost, else you mind ended up paying doble or more !”
“I bought at the beginning of November 2021 one Nintendo 3ds console from Mercari. All good until 15 of the same month when it was the last time I receive an update. Is 18 of February 2022, the parcel is lost, Buyee refuses to answer or help me with this problem and the Japan post is not helping either since they told me to contact the expeditor.
I am from the Eastern Europe ( the ex-communist side) and this is literally the worst customer support and parcel tracking I have ever got.”
“I recently had yet another horrible experience with Buyee.
They give an option to refund an order if one or more items is out of stock - but they will actually refuse to do it. Avoid them.
Please look out for more reviews of buyer online”
“Many selection of items, but poor customer service. They often charge us for everything, even the most simplest request, such as a photo of the pqckage label. I ordered some clothing since october 2021, it took over 2 months to finally arrive to my country, but for whatever reason, my country claimed the item had insufficient address, the item was returned back to the sender, I told them that my address I gave, was the same I used all my life with online purchases. Now they are charging me extra to reshipping again, just for an broken system! No customer service at all, it feels like we are talking to an A.I. they often want us to forfeit funds, and keep the conversation long, just to avoid any refund. Paying for just the item that doesn't cover shipping, and this must be paid once it arrives to the warehouse at just overpriced shipping services? No, not going to pay again for a false claim broken system, saying my address was "INSUFFICIENT". There are many sites that allows us to shop for Japanese stuff, at more balanced prices, and real human online services out there, STAY AWAY FROM THIS ONE!”
“Lots of problems with the packaging of goods, often very unprofessional! Shipping is bad! No choice of shipping companies! The company accepts no responsibility at all!”
“Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services 👎”
“It has been a bad experience buying through BUYEE. Poor customer service and no status update. Bought an Ibanez guitar for thousand over Singapore dollars and for almost 3 months no news. Requested for a full refund but was told there is no cancellation or refund once payment is made. Ask them when item will be shipped and can’t even give an answer only reply after 2022?? Ridiculous lousy service, i placed my order in September 2021!”
“Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. I still haven't recieved items I have paid hundreds of dollars in shipping for. There are plenty of better proxy buying services out there that are trustworthy and which I haven't had issues with.”
“These guys are impossible. They want to ship by the most expensive method (carrier). You have no choice, to pick FedEx, UPS - they always use DHL, which is more expensive. If you ask
customer service a question, the response is usually nonsense.
Like many who have posted comments, stay away. When you do have a problem, you will be screwed.”
“They charged me a total of 1.100 EUR for a 185 EUR part...
They are total thieves !!!!!!!!!
Beware of this company. They are just stealing money from people.”
“Not a scam, but a bloody money sucker.
Buyee? worst proxy ever. You will be charge more expensive for everything.
Let's me tell you why.
I pre-order 6 digimon dim cards (2 x 3 set of the same type. the items are non-unique) from the same seller, placing order at the same time, buyee told me each of the dim card come on different packaging and I had to pay 250yen for EACH unit for consolidation fees. so I had to pay 1500yen on top of the shipping fees + 300 (flat fee per order) + 500 (a very expensive insurance fees).”
“I purchase a USED car fender from buyee which is not all that big and weighs about 8kg. After paying for the item and special packaging fees i was shocked to be notified that i had to pay Usd $569 as shipping fees to USA for just one car fender.The do over size the box so thay can rip out from customers. Even after requesting for downsizing no way ,refused.
A New car fender locally is sold at $400. more than just shipping fees they demanded. Horrible
I had initially parted with $185 for purchasing the items . I had to just forfeit it. The storage fees are free up to 30 days! They start charging $2 per day or more.
Quite a scam. AVOID IT!!!!”
“I been using Buyee since they started, right now they are getting worst and try to charge fees on many things. The recently added "2800yen customs clearance fee " is the worst. If you want to save money to shop in Japan, there are more options online if you willing to search it.
Also there customer service is terrible! You are like talking to a robot and you will never get your answer.
If you see any good review from them its because they are giving out coupon for good review. Stay away from them!”
