“Buyee has helped increase my collection greatly! When I first started using their service it was during a promotion with no mercari fees which made items way less expensive to purchase! Although now without the coupon it makes things harder to buy and the heavy consolidation fee, I still enjoy their service and plan to keep using Buyee in the future.”
“Q: How was your shopping experience on Buyee's Mercari store?
A: It was perfect. I can find rare item unavailable else where.
Q: What did you buy on Mercari?
A: CDs
Q: What do you think about promotions on Buyee?
A: Very user friendly and help saving.”
“BUYEE.com let you choose, buy, and bid from several Japanese-based shopping and auction websites, i.e. Yahoo! JAPAN Auction, Yahoo! JAPAN Shopping, Mercari, Rakuten, and ZOZOTOWN. Its service is not as flexible as Ebay.com, especially, shipping service and shipping cost estimation, however, some of items on Yahoo! JAPAN Auction are difficult to find on Ebay at a friendly cost.
Please note that buyer or bidder need to pay for a minimum service fee of 500 JPY plus optional fee for package investigation service and insurance (300+200 JPY). Additionally, for most of Yahoo! JAPAN Auction, local shipping cost from seller to warehouse and oversea shipping cost, will be charged at buyer; this fee cannot be accurately predetermined thought. Some of sellers would offer to handle local shipping cost.
Package consolidation service is supposed to decreased overall shipping cost for combined 2 or more items but please keep in mind that shipping charge cannot be accurately predetermined. Thus, sometimes, shipping charge for separated shipping might be lowered than consolidated shipping since additional 500 JPY will be charged for each consolidated item.
Customer service is professional, kind, and helpful. Responding period is not so long and acceptable.
In summary, BUYEE is a practical way to select and buy items you are looking for from Japan without much shipping restrictions.”
“shipping and service fee is quite cheap compared to other online shops which ships from japan . as most of the websites which i want to shop at doesn't ship to my country , i always go to buyee as it is very convenient and easy . could find many rare japanese idol merchandises which made me satisfied”
“Way to expensive, compared to other sites. I only use buyee to browse, but I use ZenMarket, definitely friendlier and cheaper :)
The buyee fee is too high, same goes for the package consolidation which is free in other sites, poor options of shipping and expensive compared to other sites, bad chat support and email response.
Lost one package and never ever they refund me, and it was more than 10000-20000 yen”
“Got to buy something I've been wanting for decades at an affordable price! Shipping fee can get pricey but the coupons for discounts are a great treat. Some of the BEST customer service ever. Great service to use!”
“Buyee is all round a pretty good forwarder from Japan - they buy items quickly (especially through Mercari) and the fact that a deposit is not initially required to bid is a huge bonus.
If you ship anything fragile I would recommend using the optional fragile packaging service as stuff will be generally otherwise be sent in the packaging they received it in originally. Overall a solid option to get Japanese auction items in from overseas!”
“quick response time with customer service, respectable prices and fees. My package was sent quickly after requesting consolidation and shipping and refunds when applicable were also sent promptly!”
“Buyee, the best sourcing platform for items from Japan
I used Buyee for the longest time to get items in Japan. For most time, I am very satisfied with the service. Most of the times, I would buy high value items and with this, all the other costs seems very reasonable especially with the care they take in repacking and sending. In less expensive items, then the service do seem a bit high. The only thing I feel that Buyee could improve or help or do more are when I buy big works of art that are framed. It would have been nice if they can remove the work from the frame and sent them rolled in a tube rather than send the whole thing as is , as the costs were prohibitive. Having said that, I do understand that it is a big ask.”
“FIX YOUR PACKAGE CONSOLIDATION!!
I am REALLY losing faith in Buyee because THEY DO NOT KNOW HOW TO CONSOLIDATE A PACKAGE. When you ask for package consolidation they take your 2 (or 3 or 4) items in the shipping boxes that they arrived in to the warehouse, don't bother to open them and just PUT THEM INSIDE A HUGE BOX!! It's just insanely lazy! The first time it happened I thought it was a fluke but it KEEPS HAPPENING!! I t is just maddening, especially right now that DHL is really the only option, and if you cross 4kg or a certain outer box dimension with DHL the cost skyrockets (which it will certainly do if it is boxes in bigger boxes)
I Had two items that shipped separately for 5000 yen each, but after consolidation the price shot up to 20,000 yen making the service "Pay 500 yen to DOUBLE your shipping cost" what a deal... I paid 300yen to request a photo to see what the heck was going on, and that is when I first discovered the idiotic way they were consolidating packages [See first pic] Yes, that is a box in a box stacked on top of another box (not pictured) The CRAZIER thing is they opened both shipping boxes to confirm items, then put them BACK in shipping boxes, like WTF After only a 3 more days of emails with customer support, they fixed this one, but others have taken 5 emails and a week to resolve. Just today they failed to fix another package the first time, taking away the external shipping boxes but leaving everything in a HUGE box that still costs 198,000 yen fortune to ship (and I know what it should cost, because I have already shipped this EXACT combination of items before, through Buyee and DHL for 69,000 yen)
If you are really persistent eventually they WILL fix the packages if you beg them enough and get lucky with a customer service agent who isn't a fool. The first mentioned above packages ultimately shipped in one reasonably sized box for 6800 yen, which cost me 500 yen and DAYS of stress to save $25 It arrived looking reasonably packaged but in still an overly large box [See second pic]
The fact that Buyee clearly CAN fix it after they do it badly in the first place, and that they KNOW HOW to pack packages correctly to save people on shipping just deepens the mystery though (and has kept me hanging on like an abused spouse believing they can change) Offering the "consolidation" service as it is makes no sense as it only makes shipping MORE expensive. Any customer with a brain can then add up the previous shipping weight and see that the new weight is MORE and figure out what Buyee did. Then they just have to go BACK and re-do the work all over again. It is just so much wasted effort for both the customer AND for Buyee.
So Buyee, I am talking to YOU. Please either change the standard way you consolidate packages to actually SAVE PEOPLE MONEY or at the very least MAKE IT AN OPTION TO DISCARD SHIPPING BOXES right when package consolidation is selected. And please do a better job of putting things in smaller boxes! Especially now with DHL as the only shipping option you can't drop the ball like this!”
“Buyee gives you several shipping options (depending on weight). They will only show you auctions where the seller is willing to ship internationally. The only thing I think could add combined shipping. I need to send individually, but sometimes I want to combine shipping. Some auctions are prohibited from sale as of the title, possibly indicating a junk item. Buyee is heaven for Hobbies, who prefers Japanese stuff.”
“Bad business, bought and paid for an item with no warnings or issues only to later find out that they are unable to ship said item internationally (USA) to me and my only options are to ship my item domestically (Japan) or dispose of my item with no refund!?!?!”
“Bad business, bought and paid for an item with no warnings or issues only to later find out that they are unable to ship said item internationally (USA) to me and my only options are to ship my item domestically (Japan) or dispose of my item with no refund!?!?!”
