“I have write the review all ready ,but to be more focus on facts. The Buy it direct was selling the hob on their website with wrong picture to the wrong type number and details,I have bought the hob not knowing this fact,even in confirmation email I got the picture of the hob tough I was buying with the words '' this is what you purchased '' In the delivery came wrong type ,of course, It took me a couple days to get someone on the phone ,and it took me a few more calls ,till they comprehend ,and ADMITTED ,that the mistake is their fold and they will replace my hob. They said that the collection is ordered for exact day,we waited at home all day ,nothing had happened, we were waiting another two days ,before the collection had happen,and than we wait another 5 days to get delivery of replacement,guess what ? THE WRONG TYPE AGAIN ! so all over again , we contacted the customer service,we didn't want to wait another number of the days for SECOND collection so we offered to drop it on DPD 30km away from us,the customer service said to send new return label,we were waiting all day for the label,nothing had show up , so we had to call them again,in the next call with the same useless approach we were promised to get the label in then minutes,to be able to take parcel and drop it on dpd,the girl did swear she made the order for collection,and let us to go on dpd for NOTHING,because they didn't had any order for collection in system,we had to go with parcel back to home.The LABEL we finally got in last email,was exactly the same as the last one so I even doubt that the parcel would get to them and I strongly believe,that they would blame us of lose of the parcel ! Have anyone ever seen so much of stupidity and sauciness in one company ? I have big doubt that in the Buy it direct,is even one person with IQ high enough to finish this shocking sample of total inability to do online business,I really doubt I will ever get the right induction hob I have purchased. I think that the Buy it direct is doing all this focused bully to damage Ireland market and its customers I personally feel it as Discrimination and racist attack by British company towards Irish client.And there is no place on this planet to get justice and help! no one cares.”
“Very poor service. Bought a dehumidifier from them and just after 1 year warranty expired handle snapped off. Handle is designed to carry the unit. Plus I would not have to carry it if wheels were not so terrible - was trying to wheel over think carpet but wouldn’t. Tried complaining but was told after about a month it was out of warranty. So I tried raising an official complaint that goods are not fit for purpose and that it took so long to tell me that it is out of warranty but after another long delay I was simply told same thing with no acknowledgment of complaint. Really poor customer service, no professionalism and lack of care. Have had to take up with consumer protection to take further. Very long delays in response as well. Would strongly recommend do NOT use this rubbish company.”
“I bought a Hotpoint UH6F1CW 60cm Wide Frost Free Freestanding Upright Freezer purchased from you in May2018 stopped working properly in Dec 2019. It became noisy and built up frost. When I reported the problem I was told they had no responsibility for the after sales service and gave me the number for Hotpoint service. They stated that Counsumer laws in Ireland did not apply to them. (The seller is responsible here) They did not help or want to know though the item was only 18 months old and should have been replaced by them. Just want to warn people what happens when an item is faulty or stops working properly. It was an unexpected and shocking experience with the company. I was at a loss.”
“Ordered a Smeg gas hob (€469).. when it was delivered the box had been opened and all the wires were hanging out from the side looked to me like it had been used before and repackaged up . When I eventually got on to them they offered me a €50 voucher to be used on their website which I kindly declined and asked them to replace it . I’m still waiting and it’s now over 2 weeks and still my hob has not been replaced nobody has even contacted me to organise this !!”
“I have ordered a few items from this website over the past 18 months and have always found them to be very good.
I have found the website easy to navigate, the prices to be excellent and the quality of items bought to be excellent too. So far I have bought a double oven (Hotpoint), a gas hob (Creda) and a oak and grey table and chairs-all are exactly what was described.
I have found their communication to be excellent too, the goods arrive exactly on the date that they say they will, even through Covid-19 which is amazing!
I will be ordering my new bed from them shortly and would highly recommend them to anyone!”
“I bought a dryer am still waiting for the old dryer to be taken away two weeks later. Delivery was 80 euro but didn’t include removal of last appliance. The number listed to call for collection arrangement on the website is never answered. The email inbox returns a message that no one is working it right now. Posted request in Facebook too No luck”
