Buy It Direct Reviews

3.5 Rating 443 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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I ordered a cheese board weeks ago still haven't gotit

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Asked by Caroline Irwin (3 years ago)

Why is flame too high and blackens all my saucepans and kettles

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Asked by Rose Bonner (3 years ago)

If I order a sofa and I’m not happy with it can I return it and get a full refund ?

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Asked by Jacqueline Fahy (3 years ago)

HI, Just one thing that cough my eye, it said refurbished items. Are all your items second hand ?

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Asked by inga birsanu (5 years ago)

Hi Inga The vast majority of the products sold on our websites are new. We do sell some refurbished items which are generally either box opened products which have been returned by customers that we can't then sell as new. Or items that have been damaged in transit and have received only minor bumps or scratches. All our refurbished products are fully checked and serviced by our technicians. Look out for the product grading for the condition of your product. All our refurbished products are are priced accordingly and will come with a warranty for your peace of mind. Francis

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Answered by Francis Fowles (5 years ago)