Buy It Direct Reviews

3.5 Rating 443 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Buy It Direct resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 29% of reviewers feedback is Buy It Direct takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

72.73%

Industry Average

“ They delivered earlier not in planned date with very short notice .. then I asked to notice me day before because i wasn’t at home the first time and they still Jsut rang me 3 hour prior .. but in general everything else good just communication service not great .. but driver was nice and friendly ”

- Anonymous

“ Soon as my initial complaint was accepted by BiD, the after Sales service was excellent. ”

- O. Sheerin

“ Amazing customer service from this company. I cannot recommend them highly enough. I had an issue with an item I bought, customer services dealt with it in a speedy and very professional manner. Very happy customer. ”

- Fiona Parsons

Buy It Direct Reviews

Customer Service - Good