Buy It Direct Reviews

3.5 Rating 443 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Buy It Direct deliver?

Helpful Report

(2 weeks ago)

Buy It Direct delivers items by Courier.

Helpful Report

(2 weeks ago)

68.75%

Industry Average

“ Really fast delivery on a very big order. ”

- Anonymous

“ I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve. ”

- Sharon

“ Excellent price and delivery on time. I would use this site again. ”

- Siobhan

Buy It Direct Reviews

Delivery - Average