“Update as of 8th April.
Based on my previous concern highlighted to Buymie on reviews, Buymie commented on my review saying it is me and me only responsible for managing my card. If that is true, then why does Buymie deduct amounts without my authorization that categorizes as hidden charges and extra charges. Buymie says it is a fraudulent transaction NOT performed by them. Assuming a real fraudulent transaction were done by a perpetrator with my bank account why would that person would perform only a single transaction only on one day that too of amount 316.47 euros ? Seems like Buymie needs to get a better grasp on concepts like privacy and security.”
“Tested the service after hearing about the 1 hour delivery.
Has ANYONE ever gotten their delivery in the 1 hour advertised cause I didnt.
When the retailer doesnt have stock you get a "credit" from BiteMe not a refund. Unlike Tesco where they dont charge for what you dont get - "simples".
Then you have to wait 5/7 days to get a refund, so they have your "credit" in their bank earning interest for those 5/7 days - if they do this every customer it all adds up for them.
The worst customer service ever. First they dont have a phone option to answer your queries and then take at least 1/2 days to reply and if you ask 2/3 questions they will focus on 1 question and answer it only meanig you have to ask again and wait another 1/2 days”
“This is another bad review for Buymie. My advice is stay away, and check your 2nd bill for major extra charges.
I bought 200 euro of goods and they charged me another 78 euro. They claim Dunnes stores put 50% increase on the price of many items. I asked for copy of the bill as Dunnes don't do things like that, and they told me they did not want to engage with me anymore. They said can't send it. Sounds like they may have something to hide???
They are getting Dunnes Stores and maybe others a bad name. I hope their investors see this too”
“It's misleading, if not a straight-up scam.
They add hidden fees, and they don't disclose them! I attached a picture: the subtotal was different from the total, showing ZERO fees in between, claiming it was a free delivery for the store we had chosen.”
“I placed my order at 2:30 yesterday, I was told it would come between 5-6 pm at 6:15 I sent a message asking where it was as I had work at 7 pm I was told it would arrive after 7, so I had my daughter wait on it only to find at 7:30 it still had not arrived. I text them again and said I needed it there before at got home from work at 9, I was told it would arrive between 9-10 am the next morning and now I'm after getting another message saying it will not be here until after 12:30. Sorry now but this is ridiculous. I had to cancel my order as I just don't have time to be pussyfooting around”
“Happy with service but Each week the picker adds bags to my order around €10 worth
This adds up to a lot of cost of shopping via Buymie each week and a lot of plastic too”
“I use Buymie frequently, so handy. People complain about how expensive the fees they charge are but the fact they pay their drivers an actual living wage is fantastic. If you have issues with how expensive it is then you have issues with them paying their staff a fair wage. Getting groceries delivered is always going to be at a premium. You are paying for convenience, safety, the driver getting a living wage and the company's operating fees. Nothing shady about that! It is not the same as Tesco delivery - it's a premium service so you pay premium... durr. I am so glad this app exists! A godsend during lockdown! Excellent customer service too. Try it out!!”
“I have complained every single time I use this service. The drivers don't wear masks, some even insist on following me into my property (I collect my groceries outside and I wear a mask). Today I was charged extra for plastic bags that I didn't order nor consent to paying for. Keep at them if you are entitled to your refund. I got refunded for the bags when I asked to be shown how I am legally obliged to pay for them. Absolute scammers!”
“Have to agree with a lot of reviews here over priced delivery hidden costs. Shopper was good no problem but company are a rip off.
Check the small print charge for bags, delivery charge, plus 13.75% min charge also if under 40 euro shop another supplement charge.
So in my opinion and many others avoid.
I don't understand why lidl, Dunnes, Tesco use this company has to be bad for them it's put me off shopping with lidl aldi all the way from now.
Trevor.
Trevor.”
“1) 10 euro charged for delivery 65euro order, very expensive.
2) Missing item, their customer service even not bother to do the correct calculation, made a lot excuses to not give you the correct refund.
3) Hidden charges. Charged €2.6 for 3 Lidl bags even after they charged €10 for Processing & Platform Fees.”
“I’m very very happy with the service!! Is it expensive, yes! However, I had no way of getting to a shop a few times and no way of booking any other delivery on such short notice.. so I was more than happy to pay. They actually deliver on time too and with the app you’re aware where they are all the time!! Drivers were helpful and nice. Some of the items were a lot cheaper than other major supermarkets and the delivery is cheaper so it kind of evens out in certain cases.. would highly recommend if you’re in a pickle..”
“Couldn't be happier with the service from Buymie. Have been using this company to order my groceries for a few years now and they have been brilliant from day one.”
“I have ordered from buymie a number of times and my god they go above and beyond to get you want you have ordered. If the shop dosnt have what you need the shopper will call you to see how they can assist with getting you an alternative. Very good service. 10/10”
“Outstanding, friendly, efficient service. I was sick at home and needed supplies for the family. I went into the Buymie App, ordered everything we needed and it was delivered same day at my chosen slot. The Shopper called to advise alternatives for some products. First class service and lovely to deal with. Recommend to all my friends regularly”
“We had a great service during lockdown. The app was so easy to use. The shopper was fantastic and very friendly, I would highly recommend and will Defoe be using again.”
“!!DON'T BUY!! It should be clear and easy but I had work with this for half the day.
1st: one of three of my shopping bags was forgotten in their car and I had to get in touch with them to get my complete groceries, because if I didn't, they would've just charged me without getting informing me
2nd: they adjusted my bill 2 times because there seemed to be too high of a charge, but then they decided it was right at the beginning and changed it back. So confusion not only on my part but also with them
3rd and thats the main point!: !HIDDEN COSTS! They advertise free delivery but what about the platform cost? The processing fee? The VAT fees? Paid ~12€ more although "free delivery".”
“Outrageously expensive. Too many fees, unclear until you have created a cart what all the fees will be. Platform fees plus delivery fees plus the option to add a tip. Totally ridiculous product. Even with €15 off voucher for first time use, it's poor value.”
