Caledonian Travel Reviews

Name: Caledonian Travel
Rating: 3.68

3.7 Rating 126 Reviews

64 %

of reviewers recommend Caledonian Travel

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3.7

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email

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Caledonian Travel 5 star review on 30th July 2024

Elizabeth White

Caledonian Travel 2 star review on 26th June 2024

Matin Gow

Caledonian Travel 5 star review on 14th June 2024

Sandra Blake

Anonymous

Anonymous // 01/01/2019

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“Well we just come back from scotland all inclusive edinbrough xmas market 4 days set off at 7.30am got there 7.30pm 12 hours we was all knackered the pik ups took 3 hrs its stupid should have feeders for these never agen good points MARIA our driver from leeds absolutly brill funny chatty great sense humour helpful hotel lovely food good”

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Posted 11 months ago

“Christmas markets birmingham all was superb hotel drop off point and pick up However phil the driver on way home was frightening tailgating flashing lights honking horn swearing at anything in his way rude as well been on caledonian many times if I ever see him on a bus won't go and will ask for refund”

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Posted 11 months ago

“I went on a mystery weekend on 4th and 5th November we went to leamington Spa stayed at a holiday Inn at Aylesbury then went to Oxford then back home. Brilliant weekend our driver Tony was great , I have been on several other weekends with caladonian and I will definitely be going on more ,”

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Posted 1 year ago

“We traveled to Bournemouth .The driver was excellent.He had only been working for you 3 weeks .very polite excellent customer service skills.the driver name was Thomas .excellent driver .He made our trip great from pick up .to going home .we stay at Carrington house hotel.Had a lovely stay .The food was good .staff was very nice and helpful.”

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Posted 1 year ago

“Just come back from Bosworth Hall 3rd visit but will never return or recommend..our room was really dated small cold .radiator wouldn’t work they knew this because put a small heater in . Fan didn’t work in bathroom no hooks to hang towels on .when you got a shower water took ages to go down plug hole so ended up with feet stood in water not good when you’re pensioners.bath panel didn’t fit properly.floors so squeaky unbelievable so our name for it now is squeaky Bosworth Hall .save your money and stay home where it’s warm ..Our driver deserves a mention he was fantastic Tomas drove in all the bad weather on Friday nothing was to much trouble he was very helpful ..pity I can’t same about hotel”

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Posted 1 year ago

“The staff at the gates branch are amazing they will help you always And will help you always Went to llandudno chatsworth house Room warm clean meen were a little let down not hot luke warm Entertainment was fab Out bus driver was Jason He was friendly funny and always spoke to you if he seen you helped u always”

Helpful Report

Posted 1 year ago

“We went to the Edinburgh Tattoo with Caledonia Travel in August 2023. Stayed in the, 3 star, Brittania Hotel, which was dreadful and should not even be rated a 1 star! We waited 1.5 hours to get checked in, others waited longer. When we eventually got to our room it was disgusting; filthy windows; stained and un-hoovered carpets; dirty sink/bath; no hook to hang wet towels, curtain coming off the rail and very poor decor. The view from the room was of the reception roof which had empty cans, used vapes and other litter strewn around. Slept on top of the bed due to the uncleanliness of the room. The lounge/bar area was unpleasant and poorly furnished. We were informed the bar closed at 11pm despite it being a Friday during the Edinburgh Festival. The dining room was dull and set out like a canteen. Meals were self- service so food trays had to be carried from the lounge to dining area causing some difficulty for people with mobility difficulties. The choice of food was very basic and unappetising. Desserts were also left on a counter, uncovered for 2 hours, before meal time. We ate out in Edinburgh including breakfast the following day, which was an added expense but at least it was fresh and appetising. Caledonia Travel must have been aware of the poor online reviews for the Brittania Hotel yet continued to use it for overnight trips to the Edinburgh Tattoo. Coaches cannot park directly outside the Brittania Hotel! We witnessed people struggling to climb the hill to the coach due to mobility issues and breathing difficulties. It's a disgrace. I've done trips with Caledonia Travel before but will NEVER use them or recommend them again.”

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Posted 1 year ago

“Enjoyed Windermere hotel holiday very much.single room very basic. No room service unless requested. Food good & plentiful. Driver Darren very helpful. Trips were badly planned. No sail on the lake included. Carlisle & Cockermouth were not impressive. Nicer places with more interest should have been included. All in all value for money 5 day break”

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Posted 1 year ago

“Had a lovely time on scotland inclusive oban fort william trip Gary our driver was really friendly, helpful, fun and very knowledgeable. Weather wasnt good but he offered great alternatives. Dennis was the other driver who was really good too. Hotel was a clean a little tired but busy being renovated. Food great staff lovely and for the money couldnt complain good value for money if it was 5 star it would be really expensive because of wonderful location. Thank you Gary and Dennis”

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Posted 1 year ago

“Just back from Aberdeen 5 days trip. Coach on time, stopped twice on way down. Brittania hotel was good, ignore bad reviews. Room was nice, clean, comfy bed, lush shower. Fully stocked beverage tray and refill help yourself to refills on Reception. Meals good, self service.. Bar prices reasonable and very good service. Trips out, day one not very good, day two to was much better. Didn't go on day 3. Driver Ray, sorry but not very informative. Great bunch of people on the trip, everyone got along.”

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Posted 1 year ago

“Was at Scarborough at weekend our driver Andy was perfect driver helped the passengers with their luggage to hotels ,hotel was absolutely gorgeous meals were great staff excellent,I would give the whole trip 10out of 10”

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Posted 1 year ago

“Been on a shirt break with your company to the Ayrshire coast and Loch lomond shores wouldn't go again we stayed at the Adomton Country House Hotel you can tell it dates back to the 11th century food lukewarm rooms dirty the first room didnt even look like it had been cleaned and excursions are OK if you want to go shopping every day not much of a scenic holiday wouldn't recommend this holiday maybe someone from the caledoian office should stay at the said hotel and see if its exetable to ask paying guests to use it also some of the kitchen staff were rude you couldn't even go out of an evening unless you were prepared to pay £15 for a taxi to go to Prestwick really disappointing holiday.”

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Posted 1 year ago

“Just had a fantastic mystery weekend 2/9/23 went to Durham and whitby with caledonian Coaches weather beautiful both days hotel in Middlesbrough City centre holiday Inn was brilliant it was all so lovely and clean staff couldn't do enough for us but what really made it was our driver Jason he only been in the job a month he explained what we was doing and we're we was going he had really good banter with all people on the trip we will go away with him driving anytime thank you .”

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Posted 1 year ago

“Great value for money. Mystery tour took us to pitlochry then up to Aberdeen. Dinner overnight stay and breakfast. Accommodation was fine and food was fine. Understaffed and free for all at the dinner time. Dirty plates lying on tables as not enough staff to clear them fast enough for the amount of people coming in. There was a singer but we wernt informed of entertainment, no one seemed to know if there would be or not so missed half of it as we wer in the room. This is the fault of the hotel and organisation. Our driver was dave and he was the best. Great sense of humour and excellent driver. We stopped in Dundee the next day. The only thing was the hotel was outskirts of Aberdeen so not walking distance to see the place or go anywhere. Pretty much stuck at the hotel. I did enjoy the rest of the experience and I will book again.”

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Posted 1 year ago

“We are currently enjoying a four day break to Warwick. The driver ( Chris ) is pleasant courteous and professional. The hotel ( the brittania in Coventry ) is fine . Nice and plentiful food and pleasant helpful staff. It's situated in the heart of Coventry.. all in all great value for money.”

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Posted 1 year ago

“They changed my seating reservation without my knowledge…. They supposed to let the person in question who reserved the seat ,of any changes… used this travel company numerous occasions… sadly they have lost six customers now… bums on seats policy… they often change the itinerary without prior notice.. saying includes trip to Manchester. Then go to Salford keys.. not recommended…”

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Posted 1 year ago

“Just returned from NC 500 trip , what a fabulous holiday, first 2 nights in Castletown Hotel excellent evening meal, fabulous breakfast, and lovely staff , next 2 nights were at Gairloch Hotel again couldn’t fault it, room ,staff ,food and entertainment excellent, our driver , sorry “Steering Wheel Attendant “ was Danny this guy looked after us from start to finish , a great ambassador for your company , and Scotland , Thankyou Danny for making our holiday .”

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Posted 1 year ago

“Awful, was supposed to be first coach trip of many.Britannia hotel Bolton filthy, total dump, driver knocking shots back in bar with passengers on first night, didn't get to one of drops at lakes because he couldn't find the coach park, awful, will not book through Caledonian ever again.”

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Posted 1 year ago

“17th June 2023, day trip with the excellent driver - Callum. Unexpectedly, we stopped off at Biggar and were able to take in their traditional gala day - so enjoyable, as were the stops at Peebles and Moffat.”

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Posted 1 year ago

“We had a lovely holiday in Blackpool at the Georgian hotel Blackpool carol our bus driver was a good driver .only thing we didn't know that we were going to call at windermere on our way home .caladorian didn't send any email to tell us that this could happen .would still travel again with them”

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Posted 1 year ago

Caledonian Travel is rated 3.7 based on 126 reviews