Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a gas heater which stopped working less than 2 years later , and when I asked for a warranty service was told that the unit was dispatched from an address in Northern Ireland so was not covered by eu warranty periods. and the responder was not in a mood to comprimise , very dissapointed , need to read the small print from this cowboy outfit.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Eric, it is very important to us. We can see that the heater you purchased from us came with a one year warranty period. As your fault arose 22 months after you purchased the heater the warranty period has unfortunately run out. Our website stated that the product came with a one year warranty period to ensure customers were aware of this before placing an order.

Posted 1 year ago

“Was sold a faulty heater by Hamilton Gas Products, trading as Calor Ireland. Returned it and was stii charged a fee because they disputed the fact it was faulty. Absoluterly no chance of ever doing business with this company again and will ensure anyone I know doesn't do business with them either.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Aidan, it is very important to us. We can see from our records that your heater was brought back for testing after it was reported as faulty. A video showing your heater lighting and working to its specification was sent to you to show that there was no fault found. Our Terms & Conditions, on our website state that any product brought back for testing and not deemed faulty then charges apply.

Posted 1 year ago

“The gas unit I received was damaged”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. We ask if customers receive a damaged order, to please email pictures to info@calorshop.ie within 24 hours of delivery so we can resolve this for you.

Posted 1 year ago

“Bought a gas fire for a Christmas present, got delivery message 10 mins noticed, I was not st home, delivered to a different house, a house that we do not talk to.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. We are sorry to hear the courier left the order with a neighbour when you were not at home but can see they were contacted and the issue was resolved.

Posted 1 year ago

“I'm.still waiting for my 10 euro vocher”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. We are sorry you did not receive your €10 voucher with your order. We can see a member of our customer service team has been in contact with you to arrange for a replacement to be sent.

Posted 1 year ago

“The heater is dangerous because it's producing a lot of carbon monoxide gas. I have to open windows to bring in fresh air which is also cold which defeats the purpose. I wouldn't recommend it to other people.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. All gas heaters will produce carbon monoxide. It is the offset of the gas being burned inside the heater. This is why all gas heaters have minimum room size requirements. All gas heaters are fitted with an oxygen depletion sensor as a safety feature, so they are not dangerous. If the carbon monoxide builds to an unsafe level inside a smaller room, the heater will turn off and not allow it to restart until the room has been ventilated. Smaller rooms may need a window or door open to draw in ventilation for the heater. This is why you are always advised to check the minimum room size requirements before ordering a gas appliance.

Posted 1 year ago

“Very disappointed with purchase. It took 4 hours lighting outside on full power before my alarms stopped being triggered, There was an unpleasant lingering smell for some days after. Would not recommend it. Helen Mckeon.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Helen, it is very important to us. We are sorry to hear that you are having issues with your gas heater. A member of our Customer Service Team will be in contact with you to resolve this.

Posted 1 year ago

“Gas heater Stopped working earlier today. Fire not coming up, just a spark. Bought the gas heater just less than 2 weeks ago and already having issue. Unfortunately confused, can't return because I have used it destroyed package .”

Helpful Report

Posted 1 year ago

Thank you for your feedback Femi, it is very important to us. We can see that you have had several calls with our Customer Service Team and they have been trying their best to assist you. We have offered to collect the heater and bring it back for testing but unfortunately, as explained on the phone, the heater has to be protected by some form of packaging as the courier will not collect it. Our Customer Service Team is waiting for you to come back to them so they can arrange the collection.

Posted 1 year ago

“Heater arrived with ni regulator not roi which I would have expected”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. As the heaters are manufactured by a UK company, they are supplied with UK regulators and ROI adaptors. I am sorry you did not receive this adaptor. We will have it sent to you immediately.

Posted 1 year ago

“I’ve returned goods and have not received an acknowledgment or refund”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. A member of our customer service team will contact you to resolve this.

Posted 1 year ago

“I am not happy. We received our order of a Catalytic Heater last week and set it up. It worked fine at first, no problems, but the next time we tried to ignite it, nothing happened. It did not click, nothing at all happened. Nothing had changed, the gas cylinder was the same. So, I sent an e-mail to your customers service dept. but to date, all we've had is an acknowledgement. I asked if you could please collect the heater, as my husband burned the box it came in, thinking that it was o.K. after the first set up. We would like to have a good one delivered, one which works consistently, and perhaps that could be delivered and the faulty one returned by the same carrier. We are elderly and that would be more convenient for us. We would be grateful for your help in this matter. With kind regards, Susan and Stan Hodgkinson.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you are having issues with your heater and can see that a member of our Customer Service Team has been in contact with you to arrange a collection. We apologise for the delay and any inconvenience that has been caused.

Posted 1 year ago

“Ordered a water heater twice and neither of them arrived and I'm STILL waiting for my refund. I'll never deal with Calor again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Martin, it is very important to us. We are sorry to hear that you have issues with both of your orders and we have looked into this for you. We can see that your first order left us and got lost by the courier and that you requested that we process a refund for this. The courier contacted us to say that they had located the parcel and were returning it back to us. You requested that instead of refunding the order you would like it sent back out to you which we did. Unfortunately, the couriers re-routed your parcel to the wrong depot and the parcel was delayed for a second time. We can see that they are again returning the parcel back to us and this was confirmed yesterday afternoon. A refund is being processed for your order today as requested. We apologise for the delays and any inconvenience and upset this has caused you.

Posted 1 year ago

“Wrong torch. Too short. What now ? 0874517440..Tommy”

Helpful Report

Posted 1 year ago

Thank you for your feedback Thomas, it is very important to us. We can see that your order left us on 03/08/23 and unfortunately has been sent back to us by DPD as undelivered. A member of our Customer Service Team will be in touch with you to arrange to get your order sent back out to you. We apologise for the delay and any inconvenience this has caused you.

Posted 1 year ago

“Terrible pay for and never received what I pay for, sent emails and was told was simply left at my door, I'm 289 euro down and no gas boiler, had go my local hardware and buy one as I needed it, Terrible way of business”

Helpful Report

Posted 1 year ago

Thank you for your feedback Daniel, it is very important to us. We can see that you have been in communication with our Customer Service Team and an investigation was carried out by the courier.

Posted 1 year ago

“Base of the table top patio heater was smashed upon delivery. Contacted Calor immediately as I had a family bbq at the weekend and needed the issue resolved as soon as possible. 3 days now and no reply. Needed the heater urgently and couldn't be used over the weekend”

Helpful Report

Posted 1 year ago

Thank you for your feedback Shane, it is very important to us. We are sorry to hear that your product arrived with a damaged part. We can see that this was reported to us late on Thursday evening and our Customer Service Team responded back to you on Monday and resolved this by requesting that the manufacturer send a replacement part directly. We apologise for any inconvenience this caused.

Posted 1 year ago

“Not impressed. The cheap stiff plastic rubbish back was already broken when delivered in the box. I cannot believe that Calor would stoop so low with this cheap trash plastic back. Where are your safety standards? I have purchased Calor all my life. I have your Manhatten range which is strong and with a suitable metal SECURE back. This one is cheap stiff plastic junk and a danger as the model is slim built exposing the gas bottle and leaving it very insecure and liable to fallout. Furthermore, I was in the house. No doorbell rang. And it had been placed in and over the wall, sitting on the lawn. However, that said I do not think the delivery man broke it as the cheap plastic junk back was inside the heater and well packaged. Plus the package was secure and undamaged. This is just a pure simple case of brittle cheap junk by Calor that will easily break. Rubbish! Please send me a secure and SAFE metal back. This is rubbish and a danger. So angry with this junk. I am further not impressed with the on/off switch because it appears to be made of the same brittle junk plastic however, that said it works and there appears to be no problem with it. What were Calor thinking to produce this cheap junk brittle plastic UNSAFE back when the company has a historic reputation? I cannot believe how junky it is and more to the point how UNSAFE it is. Submit as Rita,.... of course, I will. I'll be emailing a complaint also and writing a review depending on your response.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Rita, it is very important to us. We are sorry to hear that the rear cover had a part that was damaged. Please be aware that while we don't manufacture the heaters, we are confident in the quality of the Super-Heat and would not sell something that was unsafe. The Manhattan that you previously purchased is more than double the cost of the Super-heat, so there will be differences between them. There is a photograph of the back provided on the product page on our website to show customers what the heater looks like from every angle. Unfortunately, we can not provide a metal back for this heater as one does not exist. We can see that our Customer Service Advisor has been in contact with you to arrange a collection and a refund. We apologise for any upset and inconvenience that has been caused.

Posted 1 year ago

“Issue with my BBQ and was not resolved promptly or professionally and still isn’t.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Eoin, it is very important to us. We are sorry to hear that you are having issues with your BBQ. We can see that this is currently being dealt with by our Customer Service Team. We apologise for any inconvenience that has been caused.

Posted 1 year ago

“I bought a bought a cadac bbq and pizza stone in March. All delivered and items perfect. Had family over and one of them liked the pizza stone. I bought him one as a gift. It came on a Tuesday and I gave it to him on a Sunday. He opened it and the stone was cracked. I contacted calor Monday morning and they said there's nothing they could do. It had to be reported within 24hrs. I asked him would he unbox a gift and try to rebox it before he gave it and he said yes he would. He said its on the terms and conditions if I checked it. As it turns out if I did notice it damaged I would have had to pay the return myself anyway. Needless to say I won't order from them again and just wanted to let people know what they are up against if they do find any issues with their orders.”

Helpful Report

Posted 1 year ago

Thank you for your feedback John, it is very important to us. We are sorry to hear that your pizza stone arrived damaged. Our Terms & Conditions state that damages need to be reported to us within 24 hours of receiving however I can see that our Customer Service Team has been in contact with you to get this resolved. We apologise for any inconvenience this has caused you.

Posted 1 year ago

“44569881 (changed to account 49060493 but this account isn't finalised) I'm in a terribly stressful situation due to Calor admin team inefficiency. I tried to place a gas order using the account 44569881 and 2 days have passed since I wanted to place an order and request a delivery and a lot of my time and stress trying to get somewhere. I have small child to cook and look after so having a situation like this isn't acceptable, and I'm totally in this situation due to your lack of efficiency by us having a letter sent only on the 6th April (which still haven't arrived by post in full) to a surprise of new account created when previuos account holder informed Calor on 6th Jan the need of changing names to this account 44569881. If Calor had been more efficient in this matter we would have received the welcoming letter back then, and all orders would have been smooth ever since we informed the change of names. Since January Calor knew that new names could call Calor and make orders, and that actually happened in January when I prepaid for 1/2 tank to be delivered (which was delievered in full tank withou account holder consent or mine). Calor services are too expensive and terrible in quality. I'm not happy and won't proceed any longer with Calor under account 49060493, reasons as follows: - after 2 days I'm still stuck having to be forced to pre-pay in order to have gas delivered, even so all above was explained; - having to be forced to talk to endeless people that actually can't help offering only 1 option of solution (pre-pay gas) even though you have been poor of not sending paperwork sooner; - not listening and being flexible even though I have 10% gas in the tank and a child to look after; - was forced to be in a position to pay full tank (drivers fault to fill tank) even so I requested and pre-paid 1/2 tank delivery (previous order on the account 44569881) to then to be chased to pay all in a very threatening manner...with no responses to endless emails sent explaining the matter, also to be ignored and kept receiving threatening letters by post! All with previous account holder copied on the emails; - charging more than any other supplier and not being able to really care for customers, terrible customer service (only from Matt @ Plymouth office) I managed to get a sense of a human behind the call that really wanted to help); Due to all of this, I'm now looking to another supplier and should finalise the deal today to a cheaper, quicker, more responsive and better customer service supplier. As previous account holder and myself have been notified by the Calor team saying that account 44569881 is now closed we understand that this account is no longer in use and with zero balance. No further payments are requested as you obviously managed to close this account. You can only close an account fully if the balance is zero. If the balance isn't zero the account is open and previous accountholder would have been able to place an order yesterday as this was adviced by a Calor team member in one of endless calls (he tried and was informed that the account is now closed). We now understand that this account is no longer available and alive and with zero outstanding to pay. I can assure you I have no longer interests in carrying on with Calor and the new account created is not in our agreement since we haven't signed the contract. Clearly you need the signature to progress with this account as I was not able to place an order myself yesterday due the fact that the new account 49060493 was not completed/finalised. This was informed to me many times by the Calor team on emails and calls. The only way I could place an order was if I pre-paid under account 4960493 on which isn't even in place or finalised, knowing I just had paid the outstanding balance for the account 44569881 of £420. How come Calor believes that a customer can pay £800 worth of gas in one lump sum in one month with NO room or openess for negotiation?? Unbelievably unfair and not human! Very stressful for me and my family living in the condition of 10% gas at the moment not knowing if we can cook or not! No kindness or willingness to help from the Calor team throughout all conversations in the last 6 months! My complaint is about Calor creating stressful situations for me and my family, making it difficult to place an order and get a delivery of gas, even so we expressed the urgent need. Gas is an essential service and Calor can't not by law refuse it or make it difficult. Can't not dictate pre-payments at such a high price! Very stressful! I now request compensation for this situation under the accounts 44569881 & 49060493.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it is very important to us. These reviews are for the Calor Appliance online shop only. We will pass your feedback on to the relevant department.

Posted 1 year ago

“Shocking customer service. Bbq cover I purchased didn't fit bbq as described. Highlighted this with calor. They just kicked the can to their supplier. Poor service from the point of sale”

Helpful Report

Posted 1 year ago

Thank you for your feedback Peter, it is very important to us. We are sorry to hear that your BBQ cover does not fit the BBQ you purchased it for and that it was not resolved by our Customer Service Team. A member of our Customer Service Team will be in contact with you to have this rectified quickly. We apologise for any inconvenience that was caused.

Posted 1 year ago

Calor Ireland is rated 4.6 based on 2,188 reviews