“Please do not buy from them!!
I have had the most horrible experience with canvas champs India.
First of all my order was delayed without any information and then when it finally arrived, it was completely different from what I ordered. I ordered a customised 3D lamp and got a frame instead. Worse, the frame that was sent to be is not usable at all, the acrylic plate doesnt even fit in the frame! The customized text was also not added.
Their customer service is ridiculous, the calls are not being picked, the live chat is no useful, the mails have not been responding. I even tried reaching out on Instagram. Nothing works! They even deleted my comment on Instagram, and they might block me soon. Please do not fall for the good reviews on their website as they delete all the bad ones. I hope my comment stays here and they don't delete it.
Although i would say the packaging and the quality was good but if it doesn't fit in the frame it's of no use right?
I got the lamp customised as a gift. My Rs.1060 have been wasted and it's not even worth giving it now.”
“I ordered 2 canvas prints with mounting adhesive strips. I received the canvas prints yesterday and one of them looks like it was installed on a frame that is not smooth (pictures attached. There are lines and ridges in the frame underneath. The adhesive strips on the back do not look like pictured on the website and they were sloppily placed. The adhesive side in one of the strips was already exposed and no longer sticky (pictures attached). I paid $1.99 for each mounting set so it wasn’t very expensive but I didn’t get what I paid for and was shown on the website.
The website promised “ships in 24 hours, they were in “printing” for 3 days. Then I received a shipping notification from the carrier, the shipment was coming from India from a company I didn’t recognize, it didn’t have Canvas Champ anywhere in the info. Canvas Champ didn’t send me any email updates for my order so I was in the dark unless I went and checked the order status on the website myself. I looked up the name of the company in the shipment info and found that it’s located in India, no indication of what the company did that I could find easily. I had to make a guess that it was Canvas Champ. They arrived on time but because of the quality of the product I received and my experience with Canvas Champ in general, I won’t be ordering from this business again.”
“Emailed as to why I was charged 3 different taxes. I understood 2 of them they asked for a screenshot, which i sent. Never heard back. I have ordered from them in the past without a problem..but never again
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“I ordered a canvas and paid for expedited shipping. Was set to arrive three days ago and the only answer I get when I call, is that it's on the way. They won't refund me for the expedited shipping until my order arrives, then I'll have to call back for a refund. Waste of time--dealing with incompetence. If I pay extra and you don't deliver as promised, I shouldn't have to reach out for a refund and make a second call to you when I've reached out and told you already. It should be automatic. My order was placed on the 31st of October and it's now 11-11-24 and I still don't have the order. Not quick as promised either. Won't be ordering again. My order is still not in the US even...it's in India. Which I found amusing, because when I ordered I checked to see if it was a US company and it is.”
“The puzzles I ordered look fine, but their customer service is a joke. Try calling? You'll just get hold music and no one ever answers. Try emailing them and you'll get a response from 'Melvin' that offers no actual help. Their on-line 'chat' function is a joke. No one is ever there to chat. THEN, the items arrive a week later than promised, and though I spent over $500 on 8 puzzles, they arrived in plastic bags, instead of boxes with the photo of the puzzle on the outside, like a normal company would do. These were gifts and arrived in baggies. I do not recommend.”
“I ordered 21 prints of various sizes. These were family photos taken by a professional photographer. I had a wall on which I planned to do a collage of the photos.
The good:
- Photos were excellent quality, cropped and canvas wrapped exactly as ordered.
- Packaging was excellent. Recieved the photos in perfect condition.
- Time from placing order and receiving was about two weeks.
The bad:
- All of the canvases were not the sizes I ordered. For example 8x8s varied from 7 1/2 x 7 1/2 to 7 3/4 x 7 3/4. They were also NOT SQUARE. This rendered my collage plans impossible as the photos would not look aligned with eachother, side by side or top to bottom.
I tried calling customer service and, after waiting 15 minutes on hold, a recording asked me to leave my number and they would return my call. No call back recieved so two days later, did the same. Still no call back. I called my credit card company who took my information and filed a dispute. They provided me with an immediate credit for the total amount, stating the charge may be reinstated if CC provided substantiating information. Canvas Champ never responded to the dispute.
I still have all of the photos but have to come up with another collage plan and I don't have many walls for options. In their fine print, which I only found after the fact, it states the measurements may vary +/- 1 inch. That's ridiculous! You can order a 5x7 and get either 4x6 or 6x8?? I do NOT recommend Canvas Champ.”
“My 1st experience with this company. 3 metal prints. All 3 either with small scratches and/or scuffs. These were not caused in shipping. Contacted online support, hoping to resolve this immediately. Told to take pics and send to an email. Still wiatin for response. Also, this review site, which was not easy to come by, will now not let me upload photos.”
