canvasdiscount.com Reviews

Name: canvasdiscount.com
Rating: 4.70

4.7 Rating 3,756 Reviews

92 %

of reviewers recommend canvasdiscount.com

Company Reviews

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Metrics

4.7

Based on 3,756 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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canvasdiscount.com 5 star review on 3rd September 2024

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my prints under order USA99901612964 three weeks ago. No response up to now and they don't even answer phones. Is this mail fraud?”

Helpful Report

Posted 4 years ago

“Terrible rip-off company. My canvas looked like they poured water on it before printing. Colors not the same as on original photo and it is dark and blurred. My daughter's bangs that hung over her eyes were a big black blob, she is blonde. DO NOT BUY FROM THIS COMPANY! I tried to contact them about returning item and they have a bot that answers and it said "click here to talk to agent". I clicked on it and it said, "no agents available". I really wanted a nice photo of my children together as my daughter has since passed away but I sure went to the wrong company.”

Helpful Report

Posted 4 years ago

“This business is a total scam. Don’t believe the positive reviews because they probably invested a lot of money to create them. Their photo quality is not clear, even though I submitted a professional resolution photograph. There is no life or color in the photo. When I asked for a replacement, they said I must destroy in the most cruel way a photo of me and my wife and kids and provide them photo proof. This is extremely cruel and wrong to ask someone to do. All because they don’t want to provide a return shipping label. I chose them because they were the cheapest compared to other sites. You get what you pay for.”

Helpful Report

Posted 4 years ago

“I ordered a mask for $20 including shipping. They sent me someone else’s order by mistake. However, I could see that the sewing was sloppy and the printing was blurry. I called and emailed to tell them of the mistake and to ask for a refund instead of getting my order. No one responded even though I contacted them several times. I waited on the phone with customer service Only to be cut off, no one answered. This is extremely unprofessional. Buyer beware!I”

Helpful Report

Posted 4 years ago

“Was waiting for my order forever. Now finally I received the canvas but completely unknown people are looking at me from this canvas. There is no chance to reach company service. Their agents are always busy and unreachable Will call my credit card and cancel the whole deal”

Helpful Report

Posted 4 years ago

“Order #USA99901552127 never received. Order #USA99901552264 received but is too small. Good photo print, but one received useless. Unable to resolve with chat bot, and calls put on hold and disconnect in 5 minutes.”

Helpful Report

Posted 4 years ago

“I sent 2 award winning images taken by me, a PPA Master Photographer. What I got back were images that were completely blown out. All detail was pushed to 255 on histogram and nobody noticed QC apparently does not exist for these images to have been shipped. And then, instead of accepting my offer to try again, you tell me that you dont want the chance? What you delivered is garbage as demonstrated in the attached pics and you have no desire to improve it? I've been a Master Photographer for over 40 years. I have never had to refuse a large format print that was this far out of calibration and you are ready to toss this customer rather than do the job correctly. Bet the ranch that you will not hear from me again. As well, I will be forwarding my experience with you in as a contributor to PPA magazine and newsletter. In conclusion you had an opportunity to reproduce 2 award winning images and reduced them to snapshots and then threw away the customer. A customer that was considering sending you a volume of work with the approval of these images. Now, instead have a professional who will warn others away from your company. Stupid on every level. Be embarrassed”

canvasdiscount.com 1 star review on 30th May 2020

Helpful Report

Posted 4 years ago

“Been waiting for my package for almost a month and still haven’t received it. Tried calling the company and got no response or answer . Emailed , this company and got no response . I don’t recommend anyone to this place”

Helpful Report

Posted 4 years ago

“I already sent you an email with pictures NO response. I paid 39.00 for masks that are not fitting too big and the picture was poorly transposed on the fabric. Nothing like the pictures I ok before processing my order. Would be nice to hear back from a company I thought was decent. I am not happy with spending $39.00 to get something I can’t even wear. What a waste of money. Very unhappy with this company and their customer service. Do not custom order!!!”

Helpful Report

Posted 4 years ago

“April 25th my order was placed (including 2 canvas prints for Mother's Day gifts). As time went on and the status of my order never changed from "in production" to "shipped" I sent several emails asking "Will I receive before Mother's Day or should I get a backup gift?" - I finally received an email, but did NOT answer my question. Just said how "sorry" they were for the delay. Took 3 more emails for them to finally say "no, you won't receive by Mother's Day". Thursday May 7th I called and was able to get someone on the phone. She looked up my order status and saw that all of my canvas prints were done, but the framed pictures were still in production. She told me that she was adding express shipping to my order at no extra cost and that my order would be shipped no later than Monday (May 11th). Nope! Nothing was shipped. Tuesday sent an email asking what the deal was....another "robotic" email apologizing for the delay. No email response EVER offered to check on what the hold up was. Today (May 14th) called again after holding for 30-35 mins. Spoke with someone who said the SAME thing the first girl told me about my framed prints still being in production. She continued to argue with me about how "backed up" production is. Never once tried to make ANY remedy. I expressed my strong dissatisfaction with their customer service to which led to her HANGING UP ON ME! Not ONE TIME did anyone offer to ship the canvas prints that are clearly ready while waiting for the framed photos. I have paid for my order IN FULL and I have ZERO product to show for it!! They keep blaming it on the virus situation, but are making NO efforts to remedy the delay or trying to look into why something is held up!! I will NEVER EVER order from this company again. Terrible customer service!!!”

Helpful Report

Posted 4 years ago

“I ordered my canvases April 15th, I kept checking my order status and it said it was still being made. After 3 weeks I called the company and I talked to a lady and she said they were already made and not sure why they had not been sent out already. So she said she’d do expedited shipping for my canvases and I should receive them in 2 days. Well 4 days passed and I still hasn’t received them, so I called the company back and she said she would contact the manger. And she said I would receive a tracking number by the next day. It was the next day and I didn’t receive a tracking number. I called the company and after 10 minutes it automatically hangs up. So I called again, was on hold for another 10 minutes. It hung up automatically again, so I called a 3rd time. I was on hold for 10 minutes and guess what? It hung up again on me. So I was on hold a total for 30 minutes and when I went to call a 4th time it said I had reached the company out of its service hours. So now I have to call again. Tomorrow will make a full month since I ordered my canvases. I’ve been polite, patient, and understanding while talking to customer service and waiting on them to ship out my canvas. But I feel like I’m going in circles. I’ve tried again today to talk to someone and been on hold for a total of 35 minutes and I called right when they opened. I DO NOT RECOMMEND THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“I used this company once and I was totally unsatisfied. I ordered four face masks and none of them came with the advertised string clamps to tighten them. Therefore, they are too large. In addition, one of the masks was smaller than the other three and does not fit my friend. It is like a child mask. I ordered a coffee mug and it is still in production after a week. It is also impossible to get anyone on the phone to complain or get them to correct the order. In addition, I had no luck with their email service. Good luck to anyone who uses this service.”

Helpful Report

Posted 4 years ago

“Still haven't heard or gotten replacement canvas.”

Helpful Report

Posted 4 years ago

“They blew my picture up too much and made it very blurry.”

Helpful Report

Posted 4 years ago

“Save your money! The product I received was such poor quality it could not be given as the gift it was intended for. Their response was for me to send photograph proof that I destroyed it and then they would send me another. If they could not send me their best product first time, no thanks. Piece of junk!”

Helpful Report

Posted 4 years ago

“I ordered star prints for my husband and son. After putting in all the information I changed the frame. It apparently wiped out all the previous input information resulting in both prints arriving framed with completely wrong information. I went through the customer service process and was told it was my mistake and they would not reprint the charts. 100% satisfaction is false. I had to pay again for the prints and shipping.”

Helpful Report

Posted 4 years ago

“Didn't get hanger set with order. Custom service is a bot.. no agent available to fix my order. Stay away do not buy. Scam...”

Helpful Report

Posted 4 years ago

“My package wasn't delivered on time, no one cared to inform the delay, when checked multiple times they told they sent another package and then there is no tracking info too. It is going to take another 3 weeks to get delivered! It was supposed to be a welcome gift for someone. Never ordering again from this website”

Helpful Report

Posted 5 years ago

“Four of the prints have the peoples heads cut off. They are refusing to do anything about it. The only way to communicate is via email. I have been unable to find a phone number anywhere. I will NOT use this company again”