Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 306 Reviews

23 %

of reviewers recommend Capitec Bank

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Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 28th April 2025

Anonymous

Anonymous // 01/01/2019

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“I drove from branch to branch this morning, to make a coin deposit, but each branch had a different excuse, not to take it. All the change have been counted, they just need to weigh it. I couldn't believe that they had excuses not to take it. Maybe I shpuld take my money out and start looking or a different bank.”

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Posted 3 years ago

“i contacted capitec in may to advise them that there is a debit that went off my account of R1800.00 THEY GAVE ME A REFERENCE AND WHEN I CALL THEM NOW THEY ARE TELLING ME TO CONTACT THEIR IT TECNITIANS, AND THEIR ITS HAVE BACK LOG WHAT WHAT NOT. I AM DEFENATLEY CHANGING MY BANK AS THEY CANT COMIT TO THEIR CLIENTS. TILL TODAY IM STILL WAITING FOR THEIR IT TO CALL ME BACK. 3 MONTHS NOW .”

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Posted 3 years ago

“I withdraw amount of R400.00 at capitec mercury lane one of the note where stained and went to capitec bank Smith Street to complaint they told me they can't help me. I went to capitec bank samora machel street and they said they have to call head office to tell them I had not with stain. I had to wait an hour just to change 100 note while consultant seating on unswered call from head office. After and hour call was answered and was dropped consultant had to call and wait another 15 minutes. And after that 15 min the call was hangedup again. Capitec service it horrible.”

Capitec Bank 1 star review on 5th July 2021

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Posted 3 years ago

“They do help or reply on emails or calls”

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Posted 3 years ago

“I am on debt review. I took a personal loan of R48000 in 2012. My installment was R1537. I paid till 2016 then i went on debt review. My Balance at that time was R24500. But now in 2021 after i paid my debt review installment for 5 years i was told by Capitec that my balance is R23362. When i queried i was told that i was being charged ontractual interest. The interest that was added was more that the installment that i was paying. For 5 years Capitec bank failed to inform me that curial bit of information. After 5 years i had to find out the hard way. This bank didnt act in good faith towards me and they are refusing to assist me. 😭”

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Posted 3 years ago

“I'm really tired of this issue I raised few days back with you...today same problem happened to me,you can imagine the embarrassment at the shops.. https://t.co/WhDQMVC2er”

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Posted 6 years ago

Capitec Bank is rated 1.9 based on 306 reviews