Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,259 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 8th March 2025

Alena Berkova

Car Audio Centre 5 star review on 5th March 2025

Salvijus Grigaravicius

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order sub box an subwoofer all though it were 10inch box an sub the speaker would not fit in the box which is a bit strange so I ended up having to get tool out to sort it”

Helpful Report

Posted 3 days ago

“I was bought a radio as a Christmas present, it was faulty, after some time speaking to two members of staff ( a bit long winded, I was sent the information to return the radio, I was asked for a range of information to send with it, ie- receipt, buyer’s details and return address details, this I sent along with email address, and phone number So the item was replaced? but was not returned to me (delivery address) but the purchaser, who lives 200 miles away from me, several weeks ago I wrote to customer service about the sorry situation as they could not use a bit of common sense, but as yet ,received no reply, so this is my review, I would not use this company as after sales appears to be very poor this review is not by the purchases but by the recipient of the radio”

Helpful Report

Posted 1 month ago

“Recieved items ordered inside undamaged box, however one box inside was damaged with a big hole it it which had hit the brand new subwoofer inside and left a mark on the cone, this was obviously a known issue before sending and the speaker was not checked before sending as all seals were in tact on the box... I expect brand new undamaged items and good customer service even when packing... i managed to clean off most of the cardboard box mark, so hoping its not actually damaged the sub itself... if when I try it it's not 100% I will be requesting a new one.... other than this was happy with service and delivery... just can't believe you would send out a speaker with a damaged box which had clearly hit the actual cone of the speaker... not that happy that I jow have to worry about the state of the sub and knowing its not an issue I have caused...”

Helpful Report

Posted 2 months ago

“Very good but lack of communication regarding deli”

Helpful Report

Posted 7 months ago

“I received a different part from the one I ordered. It was similar and, according to the vendor, was an upgraded model. I would have expected communication about this in advance. They did offer to refund part free of delivery costs when I complained.”

Helpful Report

Posted 8 months ago

“Dissatisfaction! Ordered part as it stated it would be delivered within 3 working day, after paying and 48 hours later I recieved an email that V the item will be up to 14 days . They issued a refund but that’s going to take 4 days before it goes into my account .”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide us with your valuable feedback on your recent experience at Car Audio Centre. We truly appreciate your kind words and want you to know that we are thrilled to have met your expectations. At Car Audio Centre, customer satisfaction is our utmost priority, and we are ecstatic to hear that we have succeeded in making you happy. Our dedicated team works tirelessly to ensure that each customer receives the best service possible. If you have any further questions or need any assistance, please do not hesitate to reach out to us. Our knowledgeable staff is always ready to go the extra mile to help you. Once again, we would like to express our gratitude for your feedback, as it helps us to continue improving our services and providing exceptional experiences. We look forward to serving you again in the future. Best regards, Donell Perry Car Audio Centre Team

Posted 10 months ago

“All items seem good, although still have to fit them. One niggle thought is that one item, a facia kit, was subsequently out of stock. This only came to light when it was missing from the shipping notification email. Would have been useful if that was realtime when the order was made as I had to cancel that one item to source it from elsewhere.”

Helpful Report

Posted 10 months ago

“The Kenwood KDC-BT460U CD/USB-Receiver with Built-in Bluetooth is just what I wanted, smart looking, cd, radio, usb,Bluetooth streaming / calling. Fantastic 😃 I placed my order on Thursday at 15.45 paid for next day DPD delivery @ £9.99 and my order was with me by 09.30. So very good dispatch and delivery. 👍 But if you need to get a response from Car Audio Centre forget it. They don't notify you of dispatch, and if you email they don't answer. Which is why, I only gave then 3 stars. Very poor communication/ customer service, well actually no customer service at all. The Kenwood radio is a definite 5stars. Would definitely recommend 👌 👍”

Helpful Report

Posted 11 months ago

“Ok but need to update on how you deal with customers who live far from your workshops”

Helpful Report

Posted 11 months ago

“Didn't have the item I wanted but they did offer a similar item which I accepted just not I realy wanted so I can only give 3 stars”

Helpful Report

Posted 1 year ago

“One of the products turned out not to be available and the other which was in stock took around 10 days to arrive. There was no reply to either of my emails so availability, delivery time and communication could have been better but the pricing and product were very good”

Helpful Report

Posted 1 year ago

“Placed an order for my sons 18th and was told it was all in stock and would arrive before his birthday. After receiving no communication, I called to chase the order, guy I spoke to was very rude and told me that some items were out of stock. However he could send the stereo out on his birthday, after expressing my disappointment he replied “well people don’t normally fit their stereo on their birthday??? ( I replied “what a ridiculous comment to make”, I then said will it definately arrive on his birthday, to which he replied “well yeah if the depot is not snowed in or flooded” he was obviously just a very rude person with no consideration or care for my purchase, He was missing the point that I actually wanted it for him to open on his birthday!!! He was the most rudest person in customer services I have ever dealt with. There was no need for his sarcasm after me spending £600 I wI’ll think twice about using them again in the future!!!”

Helpful Report

Posted 1 year ago

“Initial purchase experience was fine. Order product online, gets delivered in specified time frame. However harness I ordered was not the same one I purchased. Called support, they asked me to email help@ email address. Had no response. Emailed again asking for response, still no response. Emailed a 3rd time.. Guess what... yup, no response 😪”

Helpful Report

Posted 1 year ago

“Product works well in my sisters new Ford Fiesta. However I was really disappointed and surprised that it arrived in just a plain cardboard box with no manufactures display sleeve saying what the cd player does and there was no set up instructions so giving this as a present was not very good and looked cheap. Also free gift of a mobile phone holder was all damaged and had been clearly used before.”

Helpful Report

Posted 1 year ago

“4 months delay had to return first unit would not work replacement was a long time getting here little communication from supplier extremity disappointing even the set up did not go well not a pleasant experience”

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Posted 1 year ago

“Quality and performance if the product gets 4 to 5 stars! The delivery via DPD was shocking (left in doorstep in full view of main road) and the installation instructions were so limited I first was convinced I’d been sent the wrong product and almost sent it back! With a little more thought and effort on the sellers behalf this review could have been glowing. In reality I may look elsewhere for similar products next time.”

Helpful Report

Posted 1 year ago

“Good camera but would of helped if it had instructions with it.”

Helpful Report

Posted 1 year ago

“Service was good but items ordered were not in stock ,so order stated item would be delivered in 3/4 days, took nearly 2 weeks and I had to agree to different speakers or it would have been longer Staff were helpful in offering me an alternative product ,but web site should have stated items were not in stock and dilivery would be delayed ,also I had to contact them to find out what had happend after a week ,otherwise wait time would have been longer”

Helpful Report

Posted 1 year ago

“Not fitted yet, concise instructions are not actually that great.”

Helpful Report

Posted 1 year ago

“Need to be careful as they will change the advertised price when stocks run out. Took my order and money then said it was out of stock. When I looked on the website a day later the price had increased by £161! Fortunately when I got it delivered about 3 weeks later they sold at the original price”

Helpful Report

Posted 1 year ago

Car Audio Centre is rated 4.4 based on 4,259 reviews