Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 bottles of Myrsol aftershave from Carethy. They were obviously just put in the box without wrapping them like normal companies always do. Naturally they smashed. Lost 2 of 4. I had to clean up the broken tiny bits of glass and white emultion to salvage the other 2. Really disgusting that I had to do this. 3 pieces of tiny glass in my right hand. All because your ppl are too lazy to properly pack items. After my bank got involved, I was offered a refund. I got half my money back. Any decent company would've refunded the entire amount for the disgusting service and rediculous inconvenience. You should be embarrassed to treat customers like this. I will continue to share the pictures and my experience with all my fellow wet shavers on all the forums I belong to so they know what they can look forward to if they buy anything from Carethy.”

Helpful Report

Posted 3 years ago

“I ordered items last year July 2020which never arrived after lots of emailing about ( I have the emails if you are interested which I doubt)I still have I have not had my refund as promised just lots of excuses. Very very bad service. I would not recommend at all”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are deeply sorry about all the inconvenience caused. An agent has put in contact with you in order to provide information for an immediate bank transfer for the refund. We can not do it through the platform PayPal as it is from a closed file and it will not be possible; that is why we ask for information privately. We remain at your entire disposal. Kind regards,

Posted 3 years ago

“I waited one month for my products , I was worried , but finally I received that .”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are glad to know that your experience has been satisfactory nevertheles we are deeply sorry about the delay on the delivery. Please, do always contact us through support@carethy.net in order to assist you immediately with anything you may need. Kind regards

Posted 3 years ago

“I bought it at this online store and after I bought it I went to look at the comments and I was very scared because of many non-positive comments. But I was waiting for the order and today 04/28 less than a week I received my order and it arrived in perfect condition here in New Zealand. Thanks for the efficiency”

Helpful Report

Posted 3 years ago

Good morning Thank you for contacting us. We are deeply sorry about the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“I placed an order on March 23 with a delivery scheduled for April 1-5, I received an email with an order confirmation, then another with a tracking number. The Monitoring stops in the Netherlands on March 30. On April 13, I contacted support to verify the delivery date of my order, I first received an automated response with tracking details, when I replied that I already had the tracking details and wanted to know when my order was going to be delivered, I stopped receiving replies. I reached out again threatening to dispute the charge, I was then asked to send proof of non-deliverability + a copy of my ID, which I did, when they could very easily verify it on their end. A week later, I still have not received any update on my inquiry and of course I have never received my order. Their customer support is terrible, stay away, I definitely do not recommend placing any order on their site.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are deeply sorry about the inconvenience caused by the transport. An agent has put in contact with you to confirm that the reimburse has been done succesfully. Kind regards,

Posted 3 years ago

“I tried tracking my oder and was told my tracking number did not connect my email . PHA-ZA-210413160851eee. I was even told my order did not exist pedido inexistente. If it did not excist where did my payment SL+3493396 go ?”

Helpful Report

Posted 3 years ago

"Good morning Thank you for contacting us. We are deeply sorry about the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“This is a deceitful company so you all need to be aware. I cancelled my order in time but after an hour of my cancellation, they sent the items. I rejected the parcels as per Carethy's instruction on 8th March. It is already the 12th of April and no sign of a refund. I contacted Carethy on many occasions but they either ignored emails or refused to answer my questions repeatedly. I have asked the following: 1.In the event that the package does not arrive (back to Carethy) before 30 days, what is Carethy's procedure for handling refunds then? 2. Has DHL supplied you with evidence that the package has not been delivered or accepted? They refused to answer these questions and have not indicated that they are willing to offer a refund at present. Avoid this company. They should be shut down. Order number PHA-IE-21030123423834f Stio”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are deeply sorry about the inconvenience caused. Confirm that the reimbursement is already done and an agent is going to put in contact with you to provide with more information. We remain at your entire disposal. Kind regards, Carethy Team.

Posted 3 years ago

“Item was never in stock, however, took my money, followed it up only to be told the product has been discontinued. Two months later Nd still waiting on refund. Do no deal with this unliget company.”

Helpful Report

Posted 3 years ago

Good morning Thank you for contacting us. We are deeply sorry about the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“Company sent wrong item. And it arrived completely destroyed. They insist I mail back to Spain at own cost, incurring more cost than the product itself. Terrible experience. Never again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We very much regret the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“Una vergüenza de empresa. Más de tres meses esperando los pedidos. Nadie se pone en contacto contigo ni te responden a los mails. No te devuelven el dinero. El teléfono inservible. Solo se puede denunciar y avisar a otros consumidores.”

Helpful Report

Posted 3 years ago

Buenas tardes Marina, Gracias por contactarnos. Hemos trasladado su información a un agente para que gestione debidamente su incidencia. Lamentamos lo sucedido. Cordialmente,

Posted 3 years ago

“I’m waiting on a large order for over 3 weeks with absolutely no correspondence from the company or the courier. When I try to contact support their website won’t accept my order number, I’m extremely disappointed with the customer service.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. As cheked the reference number PHA-IE-2102251708582AA, an agent is already managing your order's situation. We are deeply sorry about all the inconvenience caused. We remain at your disposal. Kind regards.

Posted 3 years ago

“Her er forsinkelse med sending og dårlig service. Jeg mottatt skadet produkter. Anbefaler ikke dette nettside.”

Helpful Report

Posted 3 years ago

Hallo, Takk for at du kontaktet oss. Vi angrer sterkt på at bestillingen din ikke ble testamentert i riktig stand. Ta kontakt med support@carethy.net for å kunne behandle hendelsen riktig og løse den så raskt som mulig. Hjertelig,

Posted 3 years ago

“I ordered makeup nearly 3 months ago and it still has not arrived. I have contacted the company carethy and the courier and I have received no reply from either. I am terrible disappointed with this service.”

Helpful Report

Posted 3 years ago

Good morning, Thank you so much for contacting us. An agent has put in contact with you in order to solve this situation as soon as possible. We are deeply sorry about all the inconvenience. We remain at your disposal. Kind regards,

Posted 3 years ago

“This place appears to be running a successful scam! They take your money but you never get your order. You try that "contact us" page but there is no response. Do not trust this site!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We are deeply sorry about all the inconvenience caused. Please do contact us at support@carethy.net in order to solve the situation as soon as possible. Kind regards,

Posted 3 years ago

“I wrote a negative review about 3 Weeks ago. Today I received the product which I ordered and it’s exactly what I wanted and can no longer find anywhere. It did take a long time to receive but I appreciate that the company did deliver!!!”

Helpful Report

Posted 3 years ago

Good morning, Thank you so much for your positive review. We are very glad to hear that your order has finally arrived. Please do not hesitate on contacting us through support@carethy.net in order to solve any problem you have or any information needed. Kind regards, Carethy Team.

Posted 3 years ago

“I would give 0 stars if possible. I tried to order hair products on the website that showed as in stock- received a message they they were not and to pick substitutes or request a refund. They had no acceptable substitutes so I asked for a refund and was advised to wait 14 days for it to appear. It has been 20 Days, still no refund, so I asked for clarity around the situation amd was told the refund was only initiated this morning, not when I asked last month, and now I will have to wait another 14 days for it to process. Very dishonest company, I’m Not confident I’ll ever receive this refund and would never give them any more of my money again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We very much regret the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“I write a second negative review for the same order. First, it was because I was worried that the order will not be sent but they have convinced me here on this site that it will be processed on time. Now I am writing because I didn't receive the goods and they don't refund me money. They say always the same explanation that there is a problem with the platform to return the money. It is strange that the platform works fine when they take money from the customers but doesn't work when the money must be refunded. I wonder is there anyone who reads this bad ratings and reviews and provide a customer protection on net. Additional text: I am writing this text after I have received an email from Carethy that today they have refunded my money. OK, I am satisfied with it but I will not change my rating because they didn't send the order, they didn't inform me about the reason why they didn't do it, I have cancelled the order and my money were not refunded in the period of 14 working days but after this period I had to send few emails and ask for my own money. So, I don't see the reason for some change of my rating. My rating is 0 stars for Carethy.”

Helpful Report

Posted 3 years ago

Good morning Katerina, Thank you for contacting us. We have already done the reimburse today. You should have recieved an email informing about this. Please do not hesitate on asking us any further information needed. Kind regards,

Posted 3 years ago

“Order PHA-CH-210306223105eb8 PHA-CH-210314223053805 This company/website deserves negative stars. Completely unreliable! I'm still waiting for delivery and for a refund for unavailable items. I'm wondering if this will be delivered at all as I have not received any response from their "customer service"! To be avoided! A month after my purchase and endless emails, claims, headaches and cancellations, I still have not received any products or refund!!!!!!!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We very much regret the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“I ordered my product over 2 weeks ago and it still shows the order is processing. I highly doubt I’ll ever receive my product. I wish I had looked at these reviews before I gave away my money.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We are deeply sorry about all the inconvenience. An agent has already put in contact with you for an update. We remain at your disposal. Kind regards,

Posted 3 years ago

“order number - PHA-IE-210121114546acc its a SCAM - ordered a product on the 21st of January. Still have not received anything and keep going in circles via email. they are not helpful what's so ever and they hardly give any information given on my package. NEVER order from here. will be contacting the fraud service if nothing arrives in the next week.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We are deeply sorry about the inconveniene caused. We have seen that an agent has already manage the situation. Please do not hesitate on contacting us for anything you need. Kind regards,

Posted 3 years ago

Carethy is rated 1.4 based on 1,045 reviews