Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam! In the mid coronavirus outbreak they say they have sanitizer and it's a scam site. Will file with the BBB to get them shut down! DO NOT ORDER!!”

Helpful Report

Posted 4 years ago

“I placed 2 orders for hand sanitiser for both my elderly parents and myself. We have received nothing! Very very disappointed!”

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Posted 4 years ago

“OMG. Just read the reviews. I am worried now as I have ordered 2 hands sanitizers a week and a half ago and I still haven't received anything thought they have taken the payments!!!”

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Posted 4 years ago

“I ordered hand sanitizer. I paid for shipping also. As soon as I ordered it I knew I was screwed. I’m not sure how to get my money back. Do not order from this sight. Repeat! DO NOT ORDER FROM THIS SITE”

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Posted 4 years ago

“This is a scam website. BE ALL AWARE.”

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Posted 4 years ago

“Do NOT buy from this site! I never received my order, PHA-US-2003010014125a9 BUT they definitely processed my payment! They don’t have a customer service line; but have email. I reached out multiple times and have not heard back at all!”

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Posted 4 years ago

“I was quite concerned about receiving my order after reading all the negative reviews. I’m happy to say that I received my items on time and with no issues. I will order again in the future.”

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Posted 4 years ago

“This website is a scam, they don' send their products and conveniently never have a support agent available, even though I tried 20 times during the whole day. Never buy anything here. They might respond, but never resolve”

Helpful Report

Posted 4 years ago

“Orfer number is PHA-GB-200308181743a2e They took my money £86 worth! They never sent me my order and they never reply. The number is fake and the email is also fake. They are scam artists!”

Helpful Report

Posted 4 years ago

“This is a SCAM WEBSITE. They have taken nearly £100 from me and not sent anything. I have called them and the number is FAKE. They reply with a fake automated reply each time and do nothing. AVOID THIS WEBSITE, THEY WILL STEAL YOUR MONEY!”

Helpful Report

Posted 4 years ago

“My name is Natasha Singh, I had placed the order below on the 2nd of January 2020. I have still not received this order. I have checked your delivery company’s website “PostNL” and it does not give me much information regarding the delays, and why this order is 5weeks late. Is there any way you can assist me with this as I have still not received delivery of this order. Order reference: PHA-ZA-200102091141a59 Validated Made on the 02/01/2020 09:11:41 Paid with TPV Adyen”

Helpful Report

Posted 4 years ago

“It’s a SCAM!!!!!! I never got product and they don’t respond to emails. They take your money”

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Posted 4 years ago

“It’s a SCAM!!!!! They took my money, never sent product or replied to emails! They will just take your money. Not even a real site”

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Posted 4 years ago

“No entiendo porque no han cerrado este sitio, es una estafa, yo pagué via PayPal y estoy en espera de reembolso. No compren en esta página!”

Helpful Report

Posted 4 years ago

“Realised next day about their reputation, contacted credit card company, cancelled order, money put back into account, cancelled card just in case. I am one of the lucky ones. Did I check for secure lock on site? No I didn't fool.”

Helpful Report

Posted 4 years ago

“Dear Sir, You had been deducting monthly amount from my debit card without my permission. It had happened since last October 2019. Please refund all my money if not I will launch a report against your company for fraudulent debiting without my permission. Regards Shalom”

Helpful Report

Posted 4 years ago

“Order No PHA-GB-200209090105c69 My order was placed & paid in full for 2 Hipertin Hair Products which are used in conjunction. 1 item delivered and 1 item Not delivered. I Have sent lots of mails regarding the non delivered item mostly these were left unanswered, when I did receive a reply I was advised that my item was not in stock and that I would be credited with points! I have again sent another email to advise the item which was delivered is not suitable without this non delivered item. I would like to return my item and want a full refund including the delivery costs. I was not advised when placing order than 1 item ordered was not in stock as at this point I woukd not have placed the order. I DO NOT want credit in points as I will not be purchasing any further items from your company. In my opinion I should have been informed that from the ordered items there was 1 which was not in stock and ask what I would like to do with the order and I would have requested a full refund without any items shipping Please refund my original account In full for both items, send me the prepaid returns label by return and advise once this has been completed. Josephine Farrow A totally unhappy customer””

Helpful Report

Posted 4 years ago

“They never send nothing... the items never arrive”

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Posted 4 years ago

“Ordered some hand sanitisers to be shipped to Singapore. Was having a minor meltdown about my order; I only thought to check reviews after making my purchase. Seems like I was one of the lucky few who actually got my product. Shipping was estimated for 21 Feb but arrived on 3 March. The order was “processing” for about a week before any updates were given. Tracking number was provided but the courier website was quite difficult to use. Halfway through I received emails notifying me that my product was out of stock although on the courier website it was already in transit, which was pretty confusing. Doubt I’ll order again from this site despite the cheap prices.”

Helpful Report

Posted 4 years ago

“can't select 0 star! The parcel is now 1 month late and below is the last feedback I heard from their customer service. This is an absolute joke. I have asked for a refund 3 times now. Thanks God, we all know that the bushfires have stopped. "Good morning, We don't have updated traceability after the arrival of the shipment in the country of destination on 11/02/2020. However, we are aware that shipments to Australia are being delayed due to fire and other weather conditions affecting the country. We suggest you to contact your local post office so that they can advise you of the status of the shipment. If you have any questions, let us know."”

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Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews