Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im tired of emailing about my refund. By now your system should be working and there’s no such thing of doing refunds chronologically!!! Do you take money from people chronologically??? No! I’ve read reviews of this company online and they are really bad! I want my money right now! You guys are taking advantage of what’s happening in the world right now. Taking orders and not shipping it out...and just taking peoples money. Give me my refund it’s been almost two months. This is disgusting.”

Helpful Report

Posted 4 years ago

“My order was dispatched on April 14th. Today May 3rd I haven't received my order yet. I spent over £ 100. The customer service does not answer me. When you reply it is an automatic message, give me a link that does not work, and on the Hermès website my shipped number does not exist. My order is gone. I want my money back . But I'll call my bank to cancel this operation. And if I can't resolve this with the bank, I'll go to the police here in London to report the company.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS SITE I ordered from this site on the 14th, I didn’t receive my parcels for so long I tried to cancel and then they sent me a email saying that it was on its way, I then waited ages again tried emailing them, No luck, I’ve just started received my parcels and they have arrived with a tire mark on the package and to my surprise the products where broken and unusable, fuming is an understatement, be aware ...”

Helpful Report

Posted 4 years ago

“I purchased a Purell hand sanitizer 3/2020 then received an email that it’s out of stock so I tried to cancel it ans Right after cancelling they replied that my order is on the way. So I waited for weeks to a month my order didn’t arrive. There’s no contact number to call si I emailed multiple times - no luck. I disputed it in my bank. Beware.”

Helpful Report

Posted 4 years ago

“Disgusting service, never answer emails, told bank not to pay, they waited 3 months and tried again, the bank paid, I have now cancelled the order, finally managed to find a way and they are still sending it to me. NEVER order from these people, once they have you they never let go!!! Asked several times before to cancel the periodic delivery and they never bothered to get in touch.”

Helpful Report

Posted 4 years ago

“FRAUDULENT SCAM 'COMPANY' WHO CHANGE THEIR IP address TO MAKE IT HARD FOR BANKS AND POLICE TO TRACK THEM. IF YOU MAKE AN ORDER ONCE WITH THIS COMPANY , THEY WILL CONTINUE TO SEND YOU RECIPTS FOR PURCHASES YOU HAVEN'T MADE AND WILL EMPTY YOUR BANK ACCOUNT. DO NOT ORDER ANOTHER BANK CARD WITH YOUR BANK UNTIL YOU HAVE HAD YOUR FUNDS RETURNED AND THEY ARE PROSECUTED. THEY WILL ACCESS YOUR DETAILS AGAIN (THEY HAVE EVEN ACCEDDES MY 3 DIGIT PIN ON NEW CARD THAT I HAVEN'T GIVEN TO ANYONE OR ANY DEVICE. THIS IS A CRIMINAL ORGANISATION. PLEASE STAY WELL CLEAR. THEY ARE RUTHLESS.”

Helpful Report

Posted 4 years ago

“Yes, I agree. They are stealing from people, and this website is fraudulent. I will have to notify my bank, and they will have to issue me a new credit card, because Carethy keeps charging me without my permission, and there is no way to delete my credit card information from their website”

Helpful Report

Posted 4 years ago

“AVOID at any cost. This company's a scam. You will never see your order and will never get your money back. I placed my ordered back in March. After sending countless emails, they said they're going to cancel my order and make a refund. Yeah, sure. Weeks passed and nothing happened. Luckily, I lost only £18.”

Helpful Report

Posted 4 years ago

“Do not buy from this website they are a scam. They took 90€ from my account and the products never came. I’ve taken this further but DO NOT BUY FROM THIS WEBSITE.”

Helpful Report

Posted 4 years ago

“This company is a scam. They stole $193. They kept saying products were coming and they never did. They are thief’s and PAYPAL did nothing.”

Helpful Report

Posted 4 years ago

“I've been scammed. They tell you product is on its way. You track it, after awhile they go backwards on the tracking. One time tracking showed it was in the city next to me then all of a sudden it's being processed in Jamaica. DO NOT ORDER FROM THIS COMPANY. I should have read the reviews before ordering.”

Helpful Report

Posted 4 years ago

“Worst company ever. I ordered hand sanitizer which never came and later they claimed it's cancelled. Next comes the nightmares of chasing them for the refunds. Their customer service keeps emailing me saying the refunds failed. It's the same messages resent again and again. DO NOT TRUST THIS COMPANAY”

Helpful Report

Posted 4 years ago

“They fulfilled my order perfectly and delivered it on time, as promised. I read poor reviews after ordering and was worried, but I have been delighted by this company.”

Helpful Report

Posted 4 years ago

“My order was made on 6th Apr 20 and I haven't received it yet on 30th Apr. The estimated delivery was to the 16th Apr and I'm still paying for the delivery. This is something that for me doesn't work. Wait for over 3 weeks for an order. Unfortunately this will be taking into consideration if I need to buy again. And I prefer not having such hassle again. I hope you guys consider changing delivery Co. or improve it somehow not to loose your customers.”

Helpful Report

Posted 4 years ago

“RIDICULOUS SERVICE! AVOID AT ALL COST OR YOU DO NOT GET YOUR MONEY BACK! Ordered from this website two months ago and no products received after a month and meanwhile kept change the items claiming they were out of stock. Eventually had to ask for a refund which claimed would be issued within 14 days and now passed 21 days, no refund received. The excuse was ***Our payment platform suffered a technical incident and our IT department is working on solving it as quickly as possible.*** So basically the company system is capable to take your money but suffers from issuing a refund.”

Helpful Report

Posted 4 years ago

“I order on your website from Carethy.nl and the shipping never happened and never heard from them until I sent many messages. It turned out the products I’ve ordered weren’t available anymore. I asked for a full refund but they suggested an alternative product which I have told that I didn’t want. After several mails I’ve written to them, finally they agreed to cancel my order and give me a refund within 14 days, but of course it never happened. I contacted them again and again, then now they told me there was a technical problem to make a refund and that they’ve been working on it, and then they stopped responding to me anymore. It’s been 2 weeks. And during all these time, I had to hunt them down to get any information from them ever since I had ordered, otherwise there would have been not only no delivery, but no news or suggestions on refund or nothing at all. Since I truly believe this business is not trustworthy, I contacted consumers and market authority to report on this business. I share my experience and advice not to order on this website for everyone not to have the same unpleasant experience as mine. Do not order EVER on Carethy.”

Helpful Report

Posted 4 years ago

“Same here ,I spent £100 in healthy food and ,I did receive the delivery e-mail but I did not receive the parcel ever. The checking order status link does not work . Not serious company .Never will buy again. Allways I will read the reviews before.”

Helpful Report

Posted 4 years ago

“Please do not deal with this company. Don't send your goods had to use PayPal to get my money back.”

Helpful Report

Posted 4 years ago

“Dreadful company, ordered £114.00 clippers then got an email saying they were replacing with cheaper clippers £98.00, told them to stop I didn’t want but they sent them anyway, still took £114.00 out. I can get the cheaper clippers for £75.00 elsewhere, said to them I would keep if they refund the difference. Also the clippers have a euro plug not UK plug. Not heard back from my emails. You think it’s a .co.uk company but it’s not. DO NOT USE”

Helpful Report

Posted 4 years ago

“No item dispatched and no refund!”

Helpful Report

Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews