Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM! waited 2 months for my product and didnt receive it! they didnt care wanted to send me something similar and then they sent me half of my order and they didnt refund me the rest! NEVER USE IT AGAIN”

Helpful Report

Posted 3 years ago

“Hi order number BIU-ZA-210208131129989. I've placed my order on 8th February 2021 and already paid, never received a confirmation email. When I try to track my order it says that the email does not match the order number. Delivery would have been between 15 and 24 February but I have no idea what is happening. I would like to know if my order has been processed or shipped already. They do not respond to any emails. Can you please assist me in this matter.”

Helpful Report

Posted 3 years ago

“Order PHA-NO-2009171512368ac. I ordered a product which is no longer in production. I was promised a refund in no more than two weeks. That was October 3. Five months later, still no refund!! Wrote again yesterday, receive the exact same standardized «apology», promising me once again a refund within no more than 14 days. Any reason I should believe you this time?”

Helpful Report

Posted 3 years ago

“PHA-IE-21020117121526e I requested a refund weeks ago and still haven’t got the money in my account have emailed loads of times but they haven’t replied it’s very disappointing”

Helpful Report

Posted 3 years ago

“This is a scam - do not ever use this company. Stay away I am surprised that the supplier want to work with them”

Helpful Report

Posted 3 years ago

“Product ordered not available so asked for refund, after many emails and a promise of a refund nothing received, very disappointed with company would never deal with them again, am reporting company at end of week after giving then 7 more days to deal with my refund. Buyer beware”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 3 years ago

“Ik wacht op mijn bestelling sinds oktober 2020, 26 tube styling creme pourkarite. Of wil ik mijn geld terug. Waarom heeft carethy geen contact nummer? Waarom krijg ik geen antwoord van carethy? Ik ga bij politie aangifte doen tegen oplichten van jullie oplichterinsysteem. Het is zeer slechte bedrijf. Ik heb zeer slechte ervaring bij jullie bedrijf.”

Helpful Report

Posted 3 years ago

Hello, Thank you for contacting us. According to the tracking page of the transport company, your order was delivered on 22/10/2020 09:07 One of our agents has contacted you by email. In case you haven`t received the order please responde to that email. Thank you very much for your cooperation. We await your response and at your entire disposal. Sincerely, Carethy team

Posted 3 years ago

“PHA-US-210209212945f03 You must refund 735$. Immediate!!! You canceled order and no information me about this! No answer by e-mail,you dont have correct tell number or WhatsApp.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We regret to inform you that our payment platform detected an anomaly in the payment method and the order was cancelled. In this case, the procedure is to refund the total amount of the order with the same payment method used. The refund of your order was made on 10/02/2021. If you still wish to receive these products, please place a new order. Please do not hesitate to contact us again if you need further information or assistance. We remain at your disposal. Best regards, Carethy team

Posted 3 years ago

“Ordered two hair dyes a month ago, they told me they weren't available and that they would send them in a months time. I have tried repeatedly to contact them via email and on their online form but they never answer. I am starting to feel as if I have been scammed.”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 3 years ago

“I can’t find a contact. My products never arrived. Ordered €100 worth a month ago.”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the inconvenience caused. I inform you I asked the shipping company for more information about the shipment. As soon as I have an answer I will let you know. If you do not receive any updates within the next 48 hours, please contact us again and we'll update you on the status of your order. We remain at your disposal. Best regards, Carethy

Posted 3 years ago

“I canceled my order at 18.01.2021 becouse the product I ordered was unavailable. They asked if I want to choose other product - I said no thank you. On friday 05.02.2021 I should have my refund andddd I still dont have it. Customer Service is saying something about technical incident on payment platform every time I send reminding email - thieves :(”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your sharing your experience. We inform you that your refund was made today. We apologize for any inconvenience caused. Best Regards, Carethy team

Posted 3 years ago

“I ordered an expensive item not too long ago I think I spent 168 euro and i haven’t received my items yet. I want my money back now. The customer service has been so bad and I’ve been seeing terrible reviews of them online. Please give me my money back. I recommend buying from this site.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We inform you that your order is ready and will leave our facilities today. Once sent, you will receive the confirmation email and you will be able to check the estimated delivery date and tracking online. We remain at your disposal. Best regards, Carethy team

Posted 3 years ago

“If I could give them 0 stars I would! I just wish I had read reviews before buying from them. I ordered and paid for shampoo on January 3rd. When February came and no parcel I emailed to find out what was happening. They did answer immediately to say that the item wasn't even in stock and they didn't know when it would be (it is still advertised as for sale on their site!) Did I want an alternative or cancellation. I said that I was very unhappy they hadn't bothered to let me know and said I wanted a refund. I had no response to that. So far I have emailed every......single....day. No refund and no response. I will keep pursuing my refund but I highly recommend that nobody uses them. Terrible service.”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, Carethy team

Posted 3 years ago

“if i could give a zero i would do not order from this company, i order hand gel worth over €30 .it never came.”

Helpful Report

Posted 3 years ago

Good morning , In order to assist you the best possible way, please contact us through the contact form on our website. You can also send an email to info@carethy.net or contact us through any of these channels: Whatsapp: 673 791 528 Phone: 851 000 530 Mo-Fr 08-20h GMT+1 Sincerely, Carethy Team

Posted 3 years ago

“I placed an order January 18, Carethy took money but never sent me any email confirmations. I tried emailing them numerous times but I never get any response. Also when I put in the order number it claims it doesn't exist. So I have no idea what's happening. All i know is don't trust this company. I lost $80 just like that.”

Helpful Report

Posted 3 years ago

Good morning Emin, Please check the email that we´ve just sent out to you. We have sent you the tracking details so that you acn see the status of the shipping of your parcel. For the moment the item is on transport to the country of destination If you have any further queries regarding the status of your order, please don’t hesitate to reply to the customer service´s email and they’ll answer your queries. We remain at your disposal. Best regards,

Posted 3 years ago

“Very pleased with my Ponds moisturisers, quick deliverys. Have ordered before and will definitely order again. Definitely recommend.”

Helpful Report

Posted 3 years ago

Hello Genevieve, Thank you very much for sharing your experience. Enjoy your Carethy products and see you soon on our website! Kind Regards, Carethy team

Posted 3 years ago

“I paid my order but Carethy canceled the order and kept the money, don´t answer on my emails either. DON´T BY ANYTHING FROM CARETHY!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We´ve checked and found that your card payment was declined. Please find below the error details: Payment rejected by the customer's bank The bank has issued the rejection code do_not_honor. In case you have further questions please answer to the email that we have just sent out to you. Best Reagrds, Carethy team

Posted 3 years ago

“Hello, I came here because after several emails and 8 months later I haven't gotten my refund, yet. Don't buy any product from this place, they're scamming many people who also have the same problem. On May 21 I ordered one shampoo and 1 conditioner, I paid 59.06€ for both products. Suddenly the sencond week of June my package was returned back to them. I didn't get any notification, so I had to write an email and ask what happened. Then they replied explaining that the package was unable to be deliver, and that my refund will be processed within the next 14 days. However, the refund was not effective. After other emails, they indicated that the platform suffered a technical incident and apparently (8 months later) they are still working to solve the issue. I need my money back!”

Helpful Report

Posted 3 years ago

Hello Lucia, We apologize that your refund was not issued correctly. We confirm that this refund was already requested. We´ll inform you as soon as this request is completed. Thank you for your understanding. Best Regards, Carethy team

Posted 3 years ago

“Hello. This is my second review.I am still waiting on my order.It has been over a month!I am Spaniard living in the US.Be careful, this company is not reliable! He decidido,como soy española y americana hacerlo este review en los dos idiomas!Es realmente una vergüenza como una empresa como Carethy se comporta a nivel internacional y la imagen que deja!Que imagen quieren en el resto del mundo?Como un pais y empresa ventajista ? Stay away from this company!”

Helpful Report

Posted 3 years ago

Good Morning, We are deeply sorry for the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy team

Posted 3 years ago

“On 10/1/2021 i made an order that on tracking shows that is delivered to my but i haven't received anything yet. I contacted the courier and they said to me that the product has been shipped in totally different address within Netherlands. I double checked the address that i placed the order and it was totally correct. So i tried to contact Carethy and telling them that they have shipped my order in wrong address and i got no response. I assume i got robbed 68€. I won't let it like that”

Helpful Report

Posted 3 years ago

Hello Teodor, Thank you for your review. If you have not received your package yet, we would appreciate if you could provide us with the official document where you comunicate this. Once this information is received, we will update you with the next step. We are deeply sorry for the inconvenience. We remain at your entire disposal. Sincerely, Carethy team

Posted 3 years ago

Carethy is rated 1.4 based on 1,045 reviews