CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without Carfax I'm not sure I could of purchased a used vehicle and felt confident that my purchase was an informed one. My time is valuable and I wanted to make sure I had good information about a vehicle before contacting the seller. Using Craigslist, I saw many vehicles that, from their pictures, looked like a contender. After generating the Carfax report, red flags that eliminated a vehicle from our search appeared. The red flags were due to odometer discrepancies, undisclosed salvaged titles, originated out of state, structural damage, and cars that still had liens against them, I generated about 35 Carfax reports before finding the right car to pursue and buy. I highly recommend everyone to use Carfax as a resource to help their vehicle search. You'll feel better making an informed purchase. I know I did.”

Helpful Report

Posted 10 years ago

“I found a truck on Ebay that the seller claimed was a returned stolen truck. When I checked CARFAX, I found out the truck had been totaled out in a crash. When I told the seller what I foun d out on CARFAX, he never communicated with me about the truck again, and took it off the Ebay market.”

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Posted 10 years ago

“spotted a car went to the Fox got a report and bought the box”

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Posted 10 years ago

“I was in the market to buy a used vehicle.I narrowed my search to 4 vehicles.By being able to utilize car fax I was able to eliminate a few based on the information received and verify the history of the vehicle I purchased.Gave me 100% confidence in my decision.”

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Posted 10 years ago

“Seriously helped me sell my car for top $$$$$$”

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Posted 10 years ago

“We found a nice Toyota Camry in a parking lot sale but the fellow was "selling it for someone else" so he had limited information on the car. My 16 year old daughter suggested that use CARFAX to check it out. She jumped on her smart phone, opened an account, entered the VIN number and we had the cars history in less then 5 minutes! With that information we discovered a "few" issues and were able to negotiate a $1000.00 savings! Thank you CARFAX!”

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Posted 10 years ago

“I'm glad I got a carfox for a BMW I was looking at. Even though it looked nigh perfect and 100% functioning, the car fox said otherwise and probably saved me a good number of trips to the mechanic because of it. The best ~$40 I spent :)”

Helpful Report

Posted 10 years ago

“I have used Carfax before and was not disappointed with the information contained within the newest report. It was the final bit needed in my car choice.”

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Posted 10 years ago

“Used it on my own car. Found out there was an issue with prior owner. Very minor but still noted so I can be honest with any buyer. Good info.”

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Posted 10 years ago

“I so the commercial on TV and on my last two car I have used Car Fax take my word for it one of the car had a salvage title that they forgot to tell me so from then on if I don’t see a car fax I don’t Buy the car that simple thank you Car fax.”

Helpful Report

Posted 10 years ago

“I am in the market for a used pickup truck. Researching online, I found a dealer site that listed a Ford f250 King Ranch for sale, 2006, for an unbelievable price at least $10k less than fair market value. Mileage was listed at around 70kmi. I signed up for car fax and ran the VIN. Much to my surprise, the carfax detailed history report alerted a mileage discrepancy. The vehicle had actual mileage of over 500,000 miles!!!!! Needless to say, I did not buy that vehicle. Thanks, carfax!!!”

Helpful Report

Posted 10 years ago

“Looking at a 2003 VW Beetle for my daughter, car had been repainted, carfax uncovered a total loss by the insurance company, 4 years ago. So I ask the dealer about the repaint, he tells me it was a southern car, had a bit of sun damage, they repainted the whole thing. So I ask him if he means southern Wisconsin, because car spent its whole life there. He didn't have much to say after that, and my wife thought I was rude. Ha, car fax saves the day.”

Helpful Report

Posted 10 years ago

“CARFAX is a very reliable tool that I recently used while searching for a used car in my area. The car I focused on had been involved in a previous accident which was noted on the CARFAX. With this information in hand I questioned the seller who confirmed the vehicle history as correct. Supporting information showed the damage had been repaired correctly and was relatively minor. I was able to make an informed decision and purchased the car. Thank you CARFAX!”

Helpful Report

Posted 10 years ago

“I had made the decision to purchase a 2012 Ford Fusion and my wife suggested that I take a look at CarFax before signing off on it. I'm glad that I did! The car was originally from a northern state and upon further inspection, I found a very rusty undercarriage. That was really good for us in the end. We found a 2012 Ford Taurus Limited with lower mileage for a far better price and a very good CarFax report! Thank you for your help!”

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Posted 10 years ago

“I ordered unlimited one, but I just used 4 times because it said my email address is unllocated when I logged in. It happened several”

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Posted 10 years ago

“Carfax has saved me from buying a lemon”

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Posted 10 years ago

“Was looking and saving for a truck for about 4 yrs now and had found one that I liked. Well when buying a vehicle that's entering into your hard earned money, and their not cheap, you have to look at it as don't judge that book buy it's cover, you need to know what's inside. CAR-FAX gave me the inside story and the confidence to buy it, other wise you'll never know if your in for a bad deal. Thanks CAR-FAX”

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Posted 10 years ago

“I recently went to a large car auction with a used car dealer friend of mine in PA, I watched many cars roll over the auction block and saw one in particular IK wanted but did not win the but had written down the vin. A week later for giggles I ran a Car Fax on that car and saw it was at a new car dealer near me, I went to the dealer saw, test drove and bought the very same car I looked at a week earlier at the auction. If not for Car Fax and the great info on it, not just the damage stuff I would not have found what seems like a meant to be car I now own and love!”

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Posted 10 years ago

“i was set to buy a 2009 Sienna VAN for my family. i found one from a private owner with an unbeliavable price tag and was almost closing out on the deal when i decided to do a final check on Carfax. my findings almost ran me crazy. Car had a rebuild title, categorized as lemon and was involved in a flood. I am so happy i was able to get this information. i finally got another VAN though a few hundreds more expensive but with a brilliant history and i am very satisfied.”

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Posted 10 years ago

“Is good for see if u car is good”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews