CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought toyota fj cruiser, used carfax to verify service records”

Helpful Report

Posted 7 years ago

“I was looking to purchase a late model Ford Fusion at a very low price. The owned explained that the car had a salvage title, but that the designation occurred only because of hail damage that was later repaired. So...good as new, right? I ran the car through Carfax and discovered...WRONG! The salvage title was because the front-wheel drive car had been in a front-end accident. Hail damage? I. Don't. Think. So. Thank you Carfax.”

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Posted 7 years ago

“I was out to buy a used 2009 car but the car fax showed it was a lemon. Car fax definitely does NOT suck!!!”

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Posted 7 years ago

“Gave me a complete review of my truck”

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Posted 7 years ago

“I used CarFax to help in purchasing a used car for our daughter in collage. We used Motorcycle Gallery one of your registered dealers. Mitch at Motorcycle Gallery was wonderful. The car just received an A+ rating from our mechanic saying "he'd never seen a car with 100,000 miles so clean". Thank You CarFax and Motorcycle Gallery”

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Posted 8 years ago

“i LIKE CARFAX BECAUSE ITS HELP ME TO KNOW THE CAR HISTORY AND NO ONE CAN CHEAT ME”

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Posted 9 years ago

“I RECENTLY PURCHASED A SAAB FROM A DEALER IN MICHIGAN, WITH ONLY REPORT OF CARFAX AND IN GOOD DEALER INFO. I WAS NOT DISAPPOINTED. WOULD NOT BUY ANY CAR WITH OUT CARFAX REPORT.”

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Posted 9 years ago

“after getting into a car accident and not wanting to get into car payments, I purchased carfax and searched for so many cars till i found the one. i have had the car for 4 months and still no problems. thank you carfax!!!”

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Posted 9 years ago

“The only thing I hate is that for one carfax it cost $40. To me, it is a bit steep!”

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Posted 9 years ago

“We were looking at several cars and finally decided to go with an older model to save cost this time around. The dealer provided a "car report" which said it was one owner and no accidents. When I ran the Car Fax report, it was actually a 3rd owner car and had been in a minor accident. car Fax helped me to make sure what I was buying and also helped me to be an informed buyer which gave me more negotiation leverage. Thank you Car Fax, I will definitely use you on all used car purchases in the future.”

Helpful Report

Posted 9 years ago

“Wonderful buying experience and very friendly customer service! Will recommend this dealership to people I know.”

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Posted 9 years ago

“CARFAX is a necessity, not an option in the process of buying a used car. If you buy from an individual seller or a dealer I feel you MUST do your due diligence buy ordering a CARFAX report. In addition when you see that a dealer offers a CARFAX report WITH THEIR ADVERTISEMENT of the automobile, it give the dealer creditability. Knowledge is power, especially when you are making a purchase of a car. The small investment of the report can help make your choice and also save you money in the long run. starington@aol.com”

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Posted 9 years ago

“Recently I was looking at car for my son and it was listed as having one owner and 65,000 miles. What a great starter car low miles one owner and the car looked clean so I agreed on a price. In the middle of night something told me to do a CARFAX check prior to purchasing.. (Maybe all those commercials). Anyway the CARFAX came back with 4 owners, 3 accidents and 265,000 miles, i canceled the deal. THANK YOU CARFAX the cost was well worth it.. Douglas Miskell”

Helpful Report

Posted 9 years ago

“THAT REPORT CAN HELP YOU TO TRUST THE CAR THAT YOU ARE LOOKING FOR. EVERYTHING IS CLEAR AND UNDERSTANDABLE.”

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Posted 9 years ago

“Thanks for Carfax for saving my cousin back home (Lebanon) from buying a total loss Jeep Wrangler by asking my help to run the VIN number on CARFAX... True Story. My cousin in Lebanon was looking for a jeep Wrangler and he found one in a pristine shape, at a dealership, he asked me to run the CARFAX for it since I live in the US. turned out to be salvaged and shipped to Lebanon, they fixed it, did a really good job on it and list it for sale in a retail market price. Check History for the following VIN: 1C4BJWEG6CL153936”

Helpful Report

Posted 9 years ago

“I was looking for a truck to use everyday and by chance I decided to get a Carfax on this particular vehicle and WOW!!!! I found out It had a salvage title and that saved me from making a $10,000 mistake! Thank you Carfax!!!!!!”

Helpful Report

Posted 9 years ago

“I had the same car for 15 yrs. then the inevitable happened. Had to start the search for a vehicle, but didn't trust anyone enough to make a purchase. Then, I logged onto the Carfax site and within minutes I knew this was going to be the very tool I needed that would help me make a well informed purchase. I began my search for the Jeep I had long been waiting for with Carfax by my side every step of the way. I am happy to say that I am the proud owner of a used Jeep Commander with the every option I had been looking for and my mechanic says he has NEVER seen a used Jeep in such great condition. Thanks CARFAX your site is awesome!! Lynn Z.”

Helpful Report

Posted 9 years ago

“Carfax is essential for buying a used car. I was looking for a 2004 LR Discovery, a relatively rare and frequently unloved vehicle. I was pretty picky-no accidents, low mileage, consistent dealer service, and preferably one owner. Believe it or not, people will not be totally honest when selling a vehicle. I bought a subscription to Carfax and ran all potentials through it. I was able to winnow the field down, separate truth from fiction, and finally acquired the perfect vehicle. Carfax was invaluable in the process and I would not be comfortable going through the process without it.”

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Posted 9 years ago

“CarFax was an undisputable top resource in my buying a previously owned Jeep Wrangler. I was specifically looking for a vehicle with about 15-years of age and being listed by private sellers. There really is no better way to vet cars than CarFax and a little common sense. Through CarFax, I was able to immediately disqualify cars with suspect history including false odometer readings. I ended up buying an extremely good quality Jeep that where I trust its history. I had the confidence to buy after using CarFax and my Jeep is has been a great addition. I've shared my experience with others in circle and will never buy a previously owned car without first reviewing the CarFax report.”

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Posted 9 years ago

“Car fax is the best”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews