CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well Mr. Fox ! you have proved yourself , as my husband was in the process of purchasing a used vehicle with low miles, thus we checked with your info and the facts were true it REALLY did have low miles on the records. Thus , happy ending to story he got the car he had wanted for some time . Happy husband, happy wife. Thank you .”

Helpful Report

Posted 10 years ago

“I would HIGHLY recommend that anyone who looking to buy a used vehicle to sign up for CarFax. It is so easy to use. Once you find a used vehicle that you are interested in, you can run a CarFax report using the vehicle’s VIN#. These reports include valuable data on the vehicle’s history. There were two instances where I spoke to different dealers and they said it was a great deal to purchase their vehicle. Once I got the CarFax reports (which are available within minutes), I found both vehicles were in accidents where the airbags were actually deployed. These are vehicles you want to stay away from. Regards, Jim from Atlanta”

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Posted 10 years ago

“hi ,I was looking for kia Sedona 2006-2010, the owner of the car told me it has no accident but the car fax shows it had sever damage in the rear end, car fax saved me from parched damaged car.”

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Posted 10 years ago

“I bought a truck that had been in an accident. I should have been less impulsive and payed more attention to the carfax. The truck has electrical issues because of accident that weren't immediately identified. Car fax tried to warn me.”

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Posted 10 years ago

“I recently was looking at a 2008 Honda Civic to purchase for my daughter. I ran the VIN # through Carfax and to my surprise it had a shocking history of being stolen in late 2008 and recovered damaged and repaired. Then in 2012 the car was totaled by the insurance company due to a wreck that crushed the car and bent the frame beyond repair. The car ended up in a junk yard where this person bought it at salvage and rebuilt it with the intent to sale at a premium price to an unsuspecting person thinking it had no negative history. All I can say is thank God for Carfax. Without them I probably would have bought the car for my daughter. I will always be a Carfax user with any used car I am looking at.”

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Posted 10 years ago

“They take your money even when you didn't even use carfax one time...it is not fair and poor business... I will never use them again.. Autocheck.com is a better place to get history on your car”

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Posted 10 years ago

“My wife and I were all set to but a 2010 Chevrolet Truck. The dealer had advertised the truck as having " low miles". The odometer even showed low miles! We decided to check the car fax on the truck. We were shocked to see the truck actually had over 230k miles on it. We are so glad we decided to check the car fax! Thanks Carfax! Josh B.”

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Posted 10 years ago

“I traveled to an Auto Mall dealership. They seemed to have the car I wanted, a 2011 mid sized SUV. The test drive was great : the vehicle was cleaning looking, one owner. I asked for a CARFAX Report. They gave me different report which stated the vehicle never had a problem. I said I'll take it if I get a CARFAX Report which confirms. The salesperson told me that there is too much detail it the CARFAX report. I was able to get a CARFAX Report which indicated, in the details, that the vehicle had 5 major repair trips to a dealership in 2012. I ended up buying an SUV from a dealership that gave me an up to date CARFAX Report as part of the sales process.”

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Posted 10 years ago

“I was negotiating with a private party in Florida who said they had the car and would ship it to me in California once i put the payment in escrow. i ran carfax and found that the vehicle in question was sitting on a dealer's lot in Texas. i called the dealer and he said he was looking right at it. i'm sure i am not the first person they have tried to defraud in this manner!”

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Posted 10 years ago

“Great job”

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Posted 10 years ago

“We were going to purchase a 2006 HHR for my wife. Something about the deal seemed 'not right' and so we used Carfax. Turns out the HHR had a salvage title as a result of a collision that had deemed the vehicle totaled! That made the difference in our NOT purchasing that vehicle and most likely resulted in a headache for someone else and not US! Thanks to Carfax.”

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Posted 10 years ago

“It's good. Great service to ensure cars have a clean history. Thanks, Jon Robertson”

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Posted 10 years ago

“I wanted to know what reports were given to you guys on my 2009 Ultra Classic Tri-Glide Harley Davidson. The report was spotty at best. I wanted to give this a lower rating but thought it not fair as I do not believe it is car fax problem that people do not report stuff. I bought this bike with 1200 miles from a company called siam motors in Vancouver BC. The report says the last person to own this bike was an auction house in Seattle Washington. I know for a fact that the bike was purchased from a dealer in Texas. For some reason there is no report on the owner that bought it from Texas and anything before the auction. I am the next person on record to have owned this bike.”

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Posted 10 years ago

“Getting the CarFax report package for 5 cars allowed me to screen that many cars until I found the right one. Even though the car's mileage was higher than some others, the car's history matched up perfectly to what the seller told me about its history. I was able to buy a really nice accident -free car and it was well worth the cost of the report. I was able to be confident that I was making a good decision about a car that I might otherwise have not considered.”

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Posted 10 years ago

“Carfax helped me choose the right car by giving me a detailed history of the cars I was looking at.”

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Posted 10 years ago

“I bought a 2008 Nissan Altima and the Car Fax report let me know that the left side of the vechile was in and accident. Also the car was a rental and we all know that people run rentals to death. Thank you car fax for the information and will use you all the time when I ppurchase vechile.”

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Posted 10 years ago

“CARFAX saved me from buying a cat that had been totaled in an accident. Found another one that was a one owner with no reported problems. I will not buy a car without a CARFAX report.”

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Posted 10 years ago

“Awesome! I'm a Military member and I needed a car at my new duty station. CARFAX gave me the tools needed to weed out the scams from the quality vehicles. Because of CARFAX I was able to confidentially purchase a great used vehicle.”

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Posted 10 years ago

“CarFax closed the deal much better than any mechanic inspection. CarFax provided history from day one. The buyer was satisfied within minutes of me ordering and sharing the CarFax with him. He was the first and only person to see the Van. He obviously did his homework and together with the Carfax he didn't have a problem pulling $6,000.00 cash out of his pocket! My personal experience as a buyer requires sellers to provide a clean CarFax or I stay clear. GPL”

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Posted 10 years ago

“I was in the process of getting my carfax when my computer crashed after I entered my credit card info. I never received the carfax but was billed for the service. I have since paid for the carfax that I never received.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews