CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax saved me thousands of dollars in repair bills! Well $4,000.00 at least. I purchased a 2001 Ford F-350 Super duty crew cab with a 7.3 diesel, 4x4. I searched for over a year and finally found a very low mile (60,000) truck. I purchased the truck and also got an extended warranty from a major insurer. After having the truck for seven (7) month I had to take it in for repairs. The first response from the warranty company was to deny the claim due to the mileage but after reviewing the Carfax history/ mileage report the claim was paid. Thanks for a great service, Fred”

Helpful Report

Posted 9 years ago

“I was ready to pull the trigger on a 2007 ford super duty diesel. Milage showing was 117000. Carfax showed it had 390000. Dodged the bullet there. Thanks carfax”

Helpful Report

Posted 9 years ago

“I was looking for a new car recently and i came across a seller on craigslist. He mentioned 120k miles on the car and was very confident about the car and firm on price and so i went on to see the car. The car looked good with no damages but as I always do and ask others to do and that is to run the CARFAX report. Once I ran the CARFAX report ,I found out that it mentioned 230k miles on the car. Trust me I was stunned and as soon as i told the seller i could see his expressions changing coz he realized that his fraud was caught and that he might be in trouble. He just wasted no time and vanished. CARFAX saved me quite a few trips to the so called sellers who claimed that they had a great vehicle but actually was not the case.I think the most important investment I made in buying my car was the money i paid to CARFAX for the membership. I would like to thank CARFAX for the invaluable contribution it has made in the life of millions like me.”

Helpful Report

Posted 9 years ago

“I was selling my car and had moved a few times, shuffling around the auto documents I surely saved for the life of the car. I searched high and low without any luck. CARFAX to the rescue! The report saved me and helped me sell the car immediately. THANK YOU CARFAX!! You have a customer for life. -Jessica”

Helpful Report

Posted 9 years ago

“horrible , I tried several carfax for a tacoma 1st generation, all frames rusted like cheese holes and dealers proud of a clean carfax, when an issue is so BIG that 800,000 frames or more affected CARFAX should have clear disclose of how wrong to sell tacomas without testing frame at the toyota dealer. Seems they cover or dont care the dishonesty of toyota and dealers kicking the trucks having customers stucked with a junk nice looking but useless frame truck.”

Helpful Report

Posted 9 years ago

“I was trying to buy a Toyota Corolla with clean title and low milles, but when a check the Carfax the car has more milles that it says and the car was involved in an accident, thank you Carfax for help me!”

Helpful Report

Posted 9 years ago

“I fell in love with my 68 Mustang 10 years ago. The time finally came I had to sell. Up drives a 98 Mustang convertible Cobra. He wants to trade straight up. This sounded too good to be true. CARFAX to the rescue. An hour later the deal was done. The car was exactly as advertised. With CARFAX, I was an informed and confident buyer.”

Helpful Report

Posted 9 years ago

“Because my vehicle's engine gave out, I was looking for a replacement vehicle for my family. When I signed up for the CarFax service, I chose the "Unlimited CarFax Reports. I had hoped to find information on about 20 different vehicles that I was looking at on several different auction sites. What I received from CarFax wasn't worth the $55--NOT AT ALL!!! And, by the time I found out, I was excluded from receiving a refund...excluded because of your rules of not being able to receive a refund simply because I had run 2 or more CarFaxes. I believe that you could have and should have been far more forth-coming! On the Selection for "Unlimited CarFax Reports", it states "Unlimited Reports by U.S. License Plate Valid for 60 Days." This is NOT Enough Information. Your information should have also included far more information that can only be found by clicking on and reviewing all information of the "Customer Agreement". What you do Not State is that you limit CarFaxes by VIN to only 5 but Unlimited by License Plate Information. A lot of good that does!! Many Car Owners would not divulge their license plate information so I couldn't even check their vehicles out. Also, on dozens (yes, literally dozens) of auction websites remove the plates prior to auctioning their vehicles off. If they don't remove them, they fuzz and distort the license plate area so that you cannot see the license plate information. So, how can I use the Unlimited CarFaxes by License Plate Information? I CANNOT!! Your Service WASN'T WORTH ANYTHING TO ME!!! All I could do is run 5 CarFaxes by VIN - NOT VERY UNLIMITED. And, with the distortion of license plates, I could NOT run any CarFaxes by License Plates - the only way you allow UNLIMITED CarFaxes for 60 DAYS!!! Okay - you can certainly see that I AM NOT A SATISFIED CUSTOMER. What could you do? Refund my hard-earned money immediately!! If you do, then you help pave the path of of making it right with this unsatisfied customer. What else should you do? Make the Unlimited CarFaxes to include Unlimited VIN CarFaxes!!!!!!!!!!!!!!!!! What could you have done? More Easily Inform prospective clients of the challenges and difficulties of running license plates, especially when I couldn't even get the license plate information on virtually any auction site that I went on. There are other things that could also be done to improve your services. Fred Franke ffranke@cox.net 504-782-3337”

Helpful Report

Posted 9 years ago

“I checked the car before I buy it to make sure its recorded right and correct. I got a good deal car from individual compare to from dealer.”

Helpful Report

Posted 9 years ago

“Carfax helped me find the perfect car! I looked at a gorgeous white Toyota Corolla last year. I was so set on purchasing it. Thanks god I checked the Carfax Report. It showed the vehicle had 4 previous accidents and was towed from the accident. I'm glad I checked with carfax before making a decision. I landed up buying an amazing Chevy with a clean carfax! If it weren't for Carfax I could have landed up with a car that had previous accident damage. Remember looks are deceiving on cars! The only way to really know about a car before buying it is by checking the carfax report for hidden damage that you can't see with your eyes. It's like a report card on a car ;) thanks Carfax!”

Helpful Report

Posted 9 years ago

“Oneday, I went to buy a car from a private seller. I checked the car by observing and testing it to see how are the engine and the transmission. The car was in very good condition and had no problem at all and everything sounds good. However, and because I wanted to make sure that this car is reliable, I checked this car on CARFAX by entering its VIN number, and guest what? The odometer read 94K milage and that's what atracted me to buy it, but the CARFAX said that this car was over 220k milage. Thus, whenever I buy a car even from a dealership, I directly check it in CARFAX because it is the best friend for your pocket.”

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Posted 9 years ago

“Went to buy a lightly used Jeep Wrangler for my wife. Checked the CARFAX for service records,collison reports and any dealer service records. It was all there and up to date. Thank You CARFAX. It was a perfect purchase for my PERFECT wife. Norm Maxwell”

Helpful Report

Posted 9 years ago

“Good for let u know obout cars”

Helpful Report

Posted 9 years ago

“Good for let u know obout cars”

Helpful Report

Posted 9 years ago

“Looked at a car here in FL, nice car very clean inside and out. After reviewing the Carfax report I found the car to be from the "rustbelt" which led me to further investigation finding the car was completely rotting in the frame area!”

Helpful Report

Posted 9 years ago

“I was recently shopping for a pre-owned BMW X5 and found one in a city, 5 hours away from me. I it looked awesome, flawless almost. What luck. I called and made an appointment with the sales person for the following day to go look at it (as there weren't that many available locally that were optioned out the way I wanted). For some reason however, I kept thinking that this must be too good to be true. The price was really good. I signed up for Carfax that evening and plugged in the VIN. Thank goodness I did as the report showed that not only had the vehicle been in an accident but it was a roll-over accident! No wonder it looked so good in the photos; it had been completely rebuilt. Regardless, I immediately knew I wasn't going down that road. I called the sales person the next morning and cancelled the appointment. Not only was I saved from a potentially horrible vehicle, but I saved myself a 10 hour drive. Thank goodness for Carfax. I found my vehicle shortly thereafter and as I had signed up for the 5 carfax reports, I found a good report on the X5 I ended up with. - Bryan H”

Helpful Report

Posted 9 years ago

“Sure glad, I did the Carfax on a recent attempted purchase of a '92 Ford Mustang convertible. car had had some front end damage, not serious but enough to help me negotiate and determine if I wanted that car. Carfax is a very useful source and has help my family in purchasing used cars over the years,tnx JR”

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Posted 9 years ago

“Once I was going to buy a car that said it was a single owner with 115 thousand miles when it was really the car came from an action and had 165 thousand miles Thankyou car fax”

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Posted 9 years ago

“I needed a 2005 or newer car in order to work with UBER, the ride-sharing company. Having been out of work since August, I didn't have a lot of money. I found a 2006 Ford Escape that I could afford but it had over 200,000 miles on it. I purchased a CARFAX though, which showed that it had been meticulously maintained. Without another thought I bought the car, which I love, and am now giving rides. :)”

Helpful Report

Posted 9 years ago

“I was in the market for a new truck. Went to look at used trucks, found one I loved. Checked the carfax, it was clean. Bought the truck and it's been great.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews