CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Carfax before to buy a used car. This time, however, I paid for unlimited searches only to find out after I paid that I was actually limited to only four VIN searches, but unlimited license plate number searches which were worthless. I will not be using Carfax again.”

Helpful Report

Posted 10 years ago

“Having a CARFAX subscription definitely saved me from buying a bad car with a bad history. During my search, there were more than one incidents, where the seller would either feign ignorance about the history of the car, or refuse to share the details. I usually backed off whenever I did not get info on the car's history, but there were a few occasions where I really liked the car so much that I did not want to let it go just because the seller had no info on it's history. On those occasions, I went to CARFAX for more details, and I am glad that I did. I came across reports that had accidents involving the front end of the car, or an odometer inconsistency, or a bad title, that would make me put my foot on the break pedal in that deal. I would recommend that if someone is serious about buying a used car, then CARFAX is a must, as it serves as a preliminary check on the history of the car and could save thousands in the long run. One can also negotiate the deal based on the history of the car. There is just one drawback that I wish could be overcome in the future. I wish that the CARFAX report shows more details on the accidents that could help the subscriber determine the extent of the damage caused by an accident. But even without that, it serves as a great pointer on the value of the car.”

Helpful Report

Posted 10 years ago

“Carfax really helped me make a decision. I browsed through the history of all the options I had and made sure I was informed of complete history of the cars. The report was also offered much ground for bargaining.”

Helpful Report

Posted 10 years ago

“Found what appeared to be a great deal on a 2002 Silverado. Owner said only 160,000 miles. Test drove it did not seem to drive like a 160,000 mile truck. Subscribed to and ran the CARFAX, it revealed the last reported mileage was 255,000. Confronted the owner with the descrepency, and that I was not interested in the vehicle. He change the ad to unknown mileage!”

Helpful Report

Posted 10 years ago

“Info for vehicle are very accurate , almost purchased some car with accident and not one owner cars. Good for Carfax is passed on those.”

Helpful Report

Posted 10 years ago

“Thank you Carfax for showing me the details and history of Honda Pilot 2004. The checklist and value range helped in the verification and negotiation of the car price respectively.”

Helpful Report

Posted 10 years ago

“I was interested in buying a car that appeared to be in good shape but after running the CarFax I found out it had more troubles than could be seen at a 'meet and greet' session. I am very happy I ran the CarFax report, it has saved me some headaches. Thanks!”

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Posted 10 years ago

“The system is very fast and i have all the information that i need”

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Posted 10 years ago

“Car Fax helped to clear my thoughts about the car conditions and history. I gone ahead after car fax given me clean and clear report. Thank you car Fax”

Helpful Report

Posted 10 years ago

“My wife and I were looking at a 2004 Cadillac CTS we saw on Craigslist. I called the gentleman to inquire about the vehicle and he told me he and his wife had purchased it new in 2004. He told me it had only been involved in one minor fender bender. We made arraignments to test drive the car. My wife and I test drove the car on a major highway. When my wife started to slow down for a traffic light the front end started shaking. I told my wife we needed to walk away. When we brought the car back and advised the owner of the shaking he got defensive. Later that night my wife wanted to have our mechanic look at the car because she really liked how it looked. I agreed with the mechanic but also I be allowed to run a CARFAX on it. The owner wanted $8,500.00 for the car, When the report came back it showed that the gentleman was actually the 4th owner and had purchased the car in June of last year and put the car in a ditch that December. The insurance company had totaled it. Thank you CARFAX for saving me from a disastrous purchase”

Helpful Report

Posted 10 years ago

“My car fax was 100% correct, and it was perfect for my vehicle. It gave me the peace of mind I needed when purchasing a used car. Thanks car fax!”

Helpful Report

Posted 10 years ago

“I was interested in buying a 2001 Honda CRV with a little over 200k miles. Although it was immaculate, I was concerned about maintenance history - specifically the timing belt. The Carfax report showed that it had been changed but the waterline had not. As a result I was better prepared to negotiate a lower price to offset the cost of a new water pump. That saved me about $400.00. Thank you Carfax.”

Helpful Report

Posted 10 years ago

“Used the Carfax to research a 2006 Silverado Duramax Dually truck. Without the assurance of a positive Carfax, we wouldn't have ventured 400 miles to spend $18000 on this truck. The Carfax indicated an excellent truck, and they were 100% correct. We will definitely use Carfax for future purchases.”

Helpful Report

Posted 10 years ago

“I used CarFax to research a Jeep Wrangler I had my eye on. I was so sure that the dealership was giving me such a great price because it had been involved in an accident or something; turns out that even as the 6th owner of the Jeep, it was clean as a whistle according to CarFax. I got the vehicle I wanted at a price that was better than hoped for!”

Helpful Report

Posted 10 years ago

“Carfax gave me the information I needed to make a decision on a used vehicle. I almost bought a car that was in several accidents. Now I have a good solid vehicle with a clean report. Thank you Carfax!”

Helpful Report

Posted 10 years ago

“I found a really pretty car online. Great price, very low miles, for sale by an individual. Thank goodness I bought the car fax!! The car was salvaged and had very serous damage!! If I hadn't checked the VIN through CARFAX there is no way I would have ever known it was a rebuilt car, and the people seemed so nice!! CARFAX is worth it's weight in GOLD!!! don't make a costly mistake, get the CARFAX!”

Helpful Report

Posted 10 years ago

“CarFax unlimited reports option is a great value when shopping for a used car. As we purchased our last vehicle, I kept one browser window open on my favorite used car search site and another on CarFax. Copying VINs of interesting cars from one window to the CarFax window helped me very quickly rule out vehicles I didn't want (reported damage, salvage titles, cars from "salt states", etc.) That said, CarFax cannot and does not show everything; accident damage and repair doesn't show up if the owner fixed it or paid out of pocket without involving insurance or police. It's still "buyer beware" but CarFax makes it much easier to be an informed consumer.”

Helpful Report

Posted 10 years ago

“Although the car Fax was useful, it was difficult to get a hold of someone to discuss an issue I was having on the site. I tried calling, and emailing, and eventually I did speak to someone who was wonderfully understanding, and helpful, but I had to order 2 so that I could get the information I needed. It would be beneficial to have someone a customer could talk to right away either by phone or instant chat. Thank you.”

Helpful Report

Posted 10 years ago

“The carfax is serving very clear about history of the car. I was be happy. Everyone who is planing to buy the second hand car should buy the carfax It is help you to know all about the history of the car.”

Helpful Report

Posted 10 years ago

“My daughter-in-law had picked out a great car by owner. When she asked if it had been in any wrecks he said, "not that I know of." I did a quick check on Carfax and discovered it had been in 4 wrecks and totaled on the fourth one. The owner had purchased it with a branded titled yet he said he didn't know of any wrecks. So glad Carfax helped us find a used car with a clean title and a maintenance list to back it up. Jan S. I didn't read the fine print. I don't want my email address released to anyone so remove my entry.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews