CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be VERY careful when purchasing CARFAX. If their system is down, it's your problem. Try to get assistance? Your problem again. We purchased a CARFAX package while looking for 2 vehicles on Craig's List. After a long drive to one vehicle, we could not access our CARFAX account or get any assistance because it was a weekend. Refunds? They've got your money. Proceed with caution!! I'll never use them again.”

Helpful Report

Posted 10 years ago

“I paid unlimited access and bought a car that carfax said was not wrecked. And it had been wrecked. I went to another site and paid $6.95 to get report and it showed wreck. Paid over $50 with carfax and it didn't show wreck. I am not happy.”

Helpful Report

Posted 10 years ago

“I purchased a used motorhome from a dealer who told me it was a local unit... I quizzed the salesman on the under body rust and he said it was salt from snow hills.. I pulled a car fax that showed the unit was repaired and out of state. Got my money back after confronting the manager”

Helpful Report

Posted 10 years ago

“I only wanted to use it one time and was suppose to be billed for 1 time but was billed more. s I doubt if I will use you again. Harry N. Willoughby”

Helpful Report

Posted 10 years ago

“My car of choice was a 2000 + Mercedes SL500. My son and I (I'm 80) looked at about twenty different models in addition to the SL500. Three were ruled out because of information on the car fax (one being a totaled car) I eventually ended up with a 2003 SL500 as my son didn't think I should mess with the removal top. I in retrospect think he was right. I love my convertable. The top goes up or down in 16 seconds. Robert D. Rowen bobr7777@aol.com”

Helpful Report

Posted 10 years ago

“Before trying carfax I didint know If I should spend that much money on it , but at the end ot turned out great I ended up buying 2 car one for my self and one for the family. I have and definitely will in the feature recommend carfax to family and friends. You rock carfax finally there is something to trust on!”

Helpful Report

Posted 10 years ago

“helped in purchase and in selling.”

Helpful Report

Posted 10 years ago

“I was looking for a Mercury Grand Marquis, One was pointed out to me. Upon seeing the car, it was low mileage, and an exceptional body. i did notice a small area of paint over spray after the hood was opened, I knew then and there a CARFAX report was needed. The report that the care had been in a collision, and had a salvage title. CARFAX saved me from a huge headache. Thank You CARFAX.”

Helpful Report

Posted 10 years ago

“08/02/14 Every used car I buy, i always have carfax by my side. very relieable truthfull, an very helpfull.. several times I went to look at a car, Iguess the sales person forgot to tell me something about the car i'am looking at. Came back home, did some reserching, with the help of CARFAX, Isaved myself some problems & headackes I've always use a carfax when buying a used car or truck Thank u CARFAX”

Helpful Report

Posted 10 years ago

“Carfax saved me from buying a lemon and helped me pick the right car.”

Helpful Report

Posted 10 years ago

“I was about to buy a SUV (Hyundai) that was priced quite reasonably. However, I found out that the vehicle was damaged in the Katrina Hurricane. Carfax really saved me some heartache.”

Helpful Report

Posted 10 years ago

“Quick and easy to use”

Helpful Report

Posted 10 years ago

“HI there I was shopping for a good used car for my Son and he did not have a lot of money to send so we had to look at a lot of car from private sellers. I was shocked to find out how many people are what I called car flippers. They buy a car at auction and clean it up and than sell it fast to make quick cash. Since car 10 ten years old don't need to list the mileage the title most are not listed on them. The 1st car we were ready to make a offer on I did not trust the title so I run the car fax So we took the car fax deal that we could get five car done instead of one. And lone and behold that car had 81000 more miles on it than the car read. We were ready to make offers on 3 more cars different cars until we ran the carfax on them. Thank God for the carfax all 3 had more miles on them than what the car said on it one was were at lease 25000-35000 different. So we just walked away from them .If not for carfax we would have got a car with the wrong mileage on it. So if you are buying from someone you don't trust RUN THE CARFAX it same you lots of headaches and money. The money we send was well worth. It was great that you can get the carfax fat no waiting can right to our phone and a follow up to my e-mail THANK YOU CARFAX”

Helpful Report

Posted 10 years ago

“Good value for the information received. I used Carfax for while searching for a 'new' used car. The Carfax report showed more information than similar sites did. I have since bought the car and have had no issues!!”

Helpful Report

Posted 10 years ago

“Found the truck I was looking for on CarFax. On the day it was supposed to be shipped to Fairfield, Ca. someone stole the tail gate from the truck. They were to replace it and send it the following week. The person who was handling the my purchase went on vacation or something and did not hear from her for two weeks. When she came back I Emailed her and she told me it was sold to someone else. Before she left she Emailed me and sent me verification it was mine. Turned out not so. I will never recommend your company to any of my friends going forward. Very poor follow through and a loss sale and a disgruntled customer.”

Helpful Report

Posted 10 years ago

“Exellent system to make sure find a right car”

Helpful Report

Posted 10 years ago

“For the price, there was NO value The report listed some smog checks, no previous ownership info, no info that I didn't already know Waste of $$”

Helpful Report

Posted 10 years ago

“I went to one store and they used another auto recourse and there was no info on the car I was seeking to buy. The Car Fax showed all the data and even the service records. I trust The Car Fax!!! Linny”

Helpful Report

Posted 10 years ago

“I found what appeared to be the perfect Corvette on Craigslist, I was ready to purchase it. At the last minute I decided to invest in a CARFAX. I found that it had been issued a salvage title due to flood damage and had also had significant rear end damage. CARFAX pointed out that the car had been cycled through several states enabling it to get rid of the salvage title. It may not be notated on the title that it was a salvage car, but CARFAX pointed it out to me! Thank you!!”

Helpful Report

Posted 10 years ago

“Buying a car with 170,000 miles on the odometer is cause for caution, especially since I was buying one on the other side of the country (in California from Massachusetts). Fortunately, One of my colleagues was in San Diego on business and was able to take a look at it for me. However, he was not able to drive it, since the dealer did not have a dealer plate available at the time. This made me suspicious, so I ordered the CarFax report. It looked good there, so I took the leap and flew to San Diego to pick it up. Well, the dealer was not confidence-inspiring (filthy, cluttered premises, operating out of a house in a residential neighborhood), but the car was good. I drove it 300 miles to my son's house with no surprises. The CarFax was very worthwhile. Without it, I would have not had the confidence to go through with this. We now own the car that my wife had to pass up when it was new and bought a less expensive model. We will use it whenever we visit our son and to explore more of California in our retirement.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews