CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying a used vehicle can be a mess especially when you buy privately. I was looking for a particular car and every time I found one the first thing I did was ran the carfax. It saved me from buying a total loss vehicle and helped me get the exact vehicle I was looking for.”

Helpful Report

Posted 10 years ago

“Car fax is the greatest”

Helpful Report

Posted 10 years ago

“Very helpful and worth every penny. I was looking to buy a used car that had been salvaged according to the owner because he had hit a deer. Turns out he was right but it has also been totaled 2 times before that and rebuilt a grand total of 3 times. The Carfax told me the story that no one else could and would recommend it to anyone looking to buy a used car.”

Helpful Report

Posted 10 years ago

“I went and looked at a what I thought was a super clean 2006 toyota tundra, the owner said that it had not been in any accidents , I came home and checked the carfax and found that the vehicle had been a total loss and airbag deployment, carfax saved me from making a $15,000 mistake!”

Helpful Report

Posted 10 years ago

“I was very interested in a 2010 Jeep Rubicon that had been involved in a roll over in California and was shipped to and rebuilt in Florida. Needless to say I'm no longer interested. What would I have done without CARFAX?”

Helpful Report

Posted 10 years ago

“I loved the Carfax because it gave me all the information necessary that some dealers don't give. I know it's a very secure website which I can trust. In this I can find out if the dealer or owner of car is telling me the true. I lived Carfax.”

Helpful Report

Posted 10 years ago

“Told me how and when the salvage title occured on an RV so i could then find out how to remove it legally and correctly, carfax is great! don't leave home without it (to buy a car that is!)”

Helpful Report

Posted 10 years ago

“It's cool! Unlimited reports helped me to make wise choice! Now I have my Honda Civic, what about you?”

Helpful Report

Posted 10 years ago

“I just the carfax . because help me buy the car is rights.”

Helpful Report

Posted 10 years ago

“I purchased a car at an auto auction from a dealer and was presented a clean title. But, when I went to license the car I was told it had been in an accident and at one point had a salvage title. I ran the Carfax report which I would have thought the dealer should have done and found out that it was wrecked with only 7000 miles on it. I purchased it with 97000 on and got a salvaged title printed with my name on it. Wasn't happy!!”

Helpful Report

Posted 10 years ago

“Is. Perfect save me alot. Money. Severe times”

Helpful Report

Posted 10 years ago

“its quick and easy to know history of any vehicle you want o buy i will recommend carfax to anybody i know”

Helpful Report

Posted 10 years ago

“I was looking too buy my son a 4 Runner. When I ran the Carfax it was showing stolen. Save me $4000”

Helpful Report

Posted 10 years ago

“I was trying to make a decision between 2 used cars. Both were identical make and age. To make the choice easier I looked up both VIN numbers with CARFAX. Thanks to CARFAX I found out instantly that one had been in a front end collision. Thank you CARFAX for helping me.”

Helpful Report

Posted 10 years ago

“I encountered what I thought was a great purchase. This vehicle had low mileage for the year it was manufactured. I was close to signing the pink slip as a friend suggested we do a car fax, then with the CARFAX realized this vehicle's odometer was set to over 100K under the original mileage. CARFAX saved me from purchasing a defective vehicle. Never again will I make a private purchase without a CARFAX. Thank you!”

Helpful Report

Posted 10 years ago

“I needed to buy a used truck for my 16 yr old son. CARFAX helped me find a nice dependable truck I could buy. It really did help me knowing the truck had not been in major accidents and how many previous owners Thank you Julie (Mom)”

Helpful Report

Posted 10 years ago

“CARFAX has helped me with vehicle purchases for years! I have been duped into thinking a car was great only to find out from CARFGAX it wasn't true. I ALWAYS use CARFAX when researching a vehicle purchase and I even have my work doing the same for our fleet. Thank you CARFAX for providing excellent, accurate, real time information. I wouldn't buy a car without you!”

Helpful Report

Posted 10 years ago

“Carfax is awesome..I was shopping for a newer family suv and carfax helped me check out the vehicles history and gave me peace of mind...I love that I can use it anywhere...on my cell and desktop or laptop. ..it's that easy and it saved me the headache of not knowing what I was buying and or buying a lemon..so for that....THANKS CARFAX!!!!”

Helpful Report

Posted 10 years ago

“I live in Vancouver BC, there is a provincial monopoly for car insurance ( ICBC) you must purchase this insurance to be on the roads legally. There is however an allowance after purchasing this insurance to have a second vehicle: in the same name and insurance values: for vintage vehicles(50 years with street legal modifications), vehicles that were produced 15,000 or less and vehicles 25 years and older that meet requirements. The last is why I employed CARFAX, they gave me the proof that I required to have this extremely reduced insurance price for an owner that is classified as a collector car. This vehicle must be in excellent condition viewed by pictures, no rust , dents or interior defects. I will pay $250.00 for this insurance while my premium for 1st car is $1,400.00”

Helpful Report

Posted 10 years ago

“Carfax was invaluable in helping me select my present car, a 2001 Dodge Intrepid R/T with a 3.5V6,, by showing me the history of servicing and that it did not have issues such as accidents and mileage problems. It is a valuable tool for a reasonable price and can prevent many costly expenses and problems. Thank you Carfax.....you provide a good and valuable service and worth the fee you charge. sincerely, mel cooperman”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews