CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after getting into a car accident and not wanting to get into car payments, I purchased carfax and searched for so many cars till i found the one. i have had the car for 4 months and still no problems. thank you carfax!!!”

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Posted 8 years ago

“The only thing I hate is that for one carfax it cost $40. To me, it is a bit steep!”

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Posted 8 years ago

“We were looking at several cars and finally decided to go with an older model to save cost this time around. The dealer provided a "car report" which said it was one owner and no accidents. When I ran the Car Fax report, it was actually a 3rd owner car and had been in a minor accident. car Fax helped me to make sure what I was buying and also helped me to be an informed buyer which gave me more negotiation leverage. Thank you Car Fax, I will definitely use you on all used car purchases in the future.”

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Posted 8 years ago

“I have purchased two Porsches with"clean" car faxes only to discover later that both had been damaged in accidents and repaired. Take car faxes with a grain of salt and get yourself a paint meter.”

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Posted 8 years ago

“Wonderful buying experience and very friendly customer service! Will recommend this dealership to people I know.”

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Posted 8 years ago

“CARFAX is a necessity, not an option in the process of buying a used car. If you buy from an individual seller or a dealer I feel you MUST do your due diligence buy ordering a CARFAX report. In addition when you see that a dealer offers a CARFAX report WITH THEIR ADVERTISEMENT of the automobile, it give the dealer creditability. Knowledge is power, especially when you are making a purchase of a car. The small investment of the report can help make your choice and also save you money in the long run. starington@aol.com”

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Posted 8 years ago

“Recently I was looking at car for my son and it was listed as having one owner and 65,000 miles. What a great starter car low miles one owner and the car looked clean so I agreed on a price. In the middle of night something told me to do a CARFAX check prior to purchasing.. (Maybe all those commercials). Anyway the CARFAX came back with 4 owners, 3 accidents and 265,000 miles, i canceled the deal. THANK YOU CARFAX the cost was well worth it.. Douglas Miskell”

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Posted 8 years ago

“THAT REPORT CAN HELP YOU TO TRUST THE CAR THAT YOU ARE LOOKING FOR. EVERYTHING IS CLEAR AND UNDERSTANDABLE.”

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Posted 8 years ago

“Thanks for Carfax for saving my cousin back home (Lebanon) from buying a total loss Jeep Wrangler by asking my help to run the VIN number on CARFAX... True Story. My cousin in Lebanon was looking for a jeep Wrangler and he found one in a pristine shape, at a dealership, he asked me to run the CARFAX for it since I live in the US. turned out to be salvaged and shipped to Lebanon, they fixed it, did a really good job on it and list it for sale in a retail market price. Check History for the following VIN: 1C4BJWEG6CL153936”

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Posted 8 years ago

“I was looking for a truck to use everyday and by chance I decided to get a Carfax on this particular vehicle and WOW!!!! I found out It had a salvage title and that saved me from making a $10,000 mistake! Thank you Carfax!!!!!!”

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Posted 8 years ago

“I have not heard back from anyone in MONTHS! I have emailed you all several times requesting a REFUND because the misleading language/ marketing for the "unlimited reports." I ran one SAMPLE report on a vehicle i was NOT getting and have not used this since then. I"M QUITE PISSED OFF NOW and ready to contact the BBB and file a claim to my Credit Card company to get the money back but i'd prefer if you all would just GET BACK TO ME AND WORK IT OUT WITH ME DIRECTLY. Can a HUMAN BEING give me a CALL??? 850.832.2443 You all make it so easy to TAKE MY MONEY but don't make it easy to TALK TO YOU! TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE. WORST PURCHASING EXPERIENCE OF MY LIFE!”

Helpful Report

Posted 8 years ago

“I had the same car for 15 yrs. then the inevitable happened. Had to start the search for a vehicle, but didn't trust anyone enough to make a purchase. Then, I logged onto the Carfax site and within minutes I knew this was going to be the very tool I needed that would help me make a well informed purchase. I began my search for the Jeep I had long been waiting for with Carfax by my side every step of the way. I am happy to say that I am the proud owner of a used Jeep Commander with the every option I had been looking for and my mechanic says he has NEVER seen a used Jeep in such great condition. Thanks CARFAX your site is awesome!! Lynn Z.”

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Posted 8 years ago

“Carfax is essential for buying a used car. I was looking for a 2004 LR Discovery, a relatively rare and frequently unloved vehicle. I was pretty picky-no accidents, low mileage, consistent dealer service, and preferably one owner. Believe it or not, people will not be totally honest when selling a vehicle. I bought a subscription to Carfax and ran all potentials through it. I was able to winnow the field down, separate truth from fiction, and finally acquired the perfect vehicle. Carfax was invaluable in the process and I would not be comfortable going through the process without it.”

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Posted 8 years ago

“CarFax was an undisputable top resource in my buying a previously owned Jeep Wrangler. I was specifically looking for a vehicle with about 15-years of age and being listed by private sellers. There really is no better way to vet cars than CarFax and a little common sense. Through CarFax, I was able to immediately disqualify cars with suspect history including false odometer readings. I ended up buying an extremely good quality Jeep that where I trust its history. I had the confidence to buy after using CarFax and my Jeep is has been a great addition. I've shared my experience with others in circle and will never buy a previously owned car without first reviewing the CarFax report.”

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Posted 8 years ago

“I was pleased with the results. Didn't find any major damage with the car.”

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Posted 8 years ago

“The fee should include a certain #of cars and not place a time limit on using the service.”

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Posted 9 years ago

“Car fax is the best”

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Posted 9 years ago

“It's good it came in handy when I was looking for a family car and I even recommended it to my family and co workers”

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Posted 9 years ago

“Good incite on cars”

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Posted 9 years ago

“Was looking for a SAAB from the south (no rust). With CARFAX report I was able to find it. Complete history - no accidents, recalls, no anything!”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews