CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Carfax provided me with important information about the car I was getting. Thanks to that I made the right decision choosing the right car”

Helpful Report

Posted 9 years ago

“Thank you for existing! Carfax saved me from buying a stolen car once as well a car with existing loan on it even dough the seller told me its payed off but cannot found the title... Thanks CARFAX!”

Helpful Report

Posted 9 years ago

“Best 50 buck I ever spent, saved me from buying junk . I found several cars that had low mileage on the odometer, through the help of Car Fax I found that some of the cars actually had more mileage than posted. I ended up searching for a Car finally through Car Fax and it led me to the car I had been been looking for the last 2 days. I should have used the search tool first , Thanks Car Fax”

Helpful Report

Posted 9 years ago

“I stumbled in so many cars that looked good but had way more miles than claimed. Without Carfax I would have bought them. I would never buy a car without Carfax. It's worth every penny.”

Helpful Report

Posted 9 years ago

“Car fax gave me the information I needed to purchase a car over the phone and out of state. I would have never purchased a car out of state or I had not personally seen without using Car Fax.”

Helpful Report

Posted 9 years ago

“I used Carfax in an effort to determine the value of my 2006 Audi A6. The report rated the value much lower that it should have. It ignored six years of maintenance at authorized Audi dealership repair shops. I notified Carfax of this matter and did not receive a response.”

Helpful Report

Posted 9 years ago

“I located a vehicle my bank refused to go get since I financed it. I needed the mileage to get my money back from warranty program. The car towing lot refused to look it Iup, even refused my insurance agent. My bank refused to help me first. The state of Utah DOT refused to help me. Finally carfax located it, I learned who to call, it was auctioned and they do not keep current mileage upon sale. To me those entities are into the corruption, cover ups and duccessful, not the prisons with people who failed at corruption and cover ip. To think servants of the community.”

Helpful Report

Posted 9 years ago

“I was going to buy a 2014 harley davidson motorcycle. I decided to run a carfax on it and discovered that it was in a accident. The whole front end was replaced. So car fax saved me $17000. I will never buy any vehicle without a car fax.”

Helpful Report

Posted 9 years ago

“Carfax has given me looong extensive histories. bought an old Cadillac and it runs like a champ”

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Posted 9 years ago

“I have always purchased new cards and had never bought a used car before. When I went to look at the 2013 FIAT, the dealer never offered the opportunity to look at the Carfax info so I purchased one for myself online. The report came back great - and I bought the car. Am happy with both Carfax and the car and recommend Carfax to everyone!! Anna Blau Stone Mountain, GA”

Helpful Report

Posted 9 years ago

“CARFAX helped me to identify that the car lot was as shady as a forest in Belize. That and my own extensive knowledge of Honda automobiles, allowed me to select a vehicle to be not only a great deal, but a good buy.”

Helpful Report

Posted 9 years ago

“CarFax was very helpful to find the car I was looking for. I was able to know how many previous owners and if the car was involved in any accidents. I also was able to know all previous services.”

Helpful Report

Posted 9 years ago

“1970 We purchased vehicles,for each other & children.NEVER once had a BOW! The unbelievable kindness, stressless experience,with the knowledge of vehicles & the process of purchasing a vehicle, Tyler Lane has, with treated us like family, is a memory that will be hard to forget. The experience didn't stop there, THE DREADED SIGNING ROOM, (in Pennsylvania its call a Finance office). Nell Whitehouse greeted us as a Professional, loving her job! Gary insists I talk too much,especially when I am nervous. (He said as, we were leaving you know you started BABBLING,but he realized I was out of control with my jokes & stories.) Nell didn't seem to mind, in fact her attitude, (even though she was trying to concentrate on completing the paperwork) I felt her facial expressions and body language made me feel like she was really enjoying our time, with her. Once again, being 63 & 64 we have had plenty of experiences with car dealers and Carmax, yesterday, has us wonder WHY WHY was yesterday the first time we even purchased a car from you. WORD OF MOUTH IS YOUR BEST ADVERTISER! TV, radio, signs, lights circling the sky, is needed, to make us slow learners, to get to you, but we will be talking about our newly purchased van for many years, with your name Carmax, the best and only place to go. You are Blessed to have such great employees, and whoever started this company, Thank-You we only wished you were around in 1970. Gary & Donna Bennett.”

Helpful Report

Posted 9 years ago

“I was looking into buying a nice condition Toyota 4Runner. The seller delayed giving me the VIN. I went to meet the seller and then drove the vehicle. He advertised it as having 124,000 miles and three family members as owners. He seemed friendly enough. I liked how it drove and preliminary inspection seemed fine. I checked CarFax and it actually had 280,000 miles, five owners, and he had bought it from an auction. Needless to say I immediately walked away from him and that transaction. He was fraudulent. Now I will make it requirement to check CarFax before meeting someone. This could have been a dangerous situation as this seller also had several friends of his waiting when we returned from the test drive”

Helpful Report

Posted 9 years ago

“The fact that something wonderful intelligent and useful program has helped me in a lot of problem-solving”

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Posted 9 years ago

“We were looking at purchasing a small truck. The mileage on the truck was very low and looked like a very good deal. We run a car fax and discovered that the odometer was tampered with. The truck actually had over 200k miles and was wrecked. Thank you Car Fax for saving us from making a huge mistake.”

Helpful Report

Posted 9 years ago

“My car fax information was wrong, so when I contacted car fax to make an inquiry, the customer service I received from Car Fax was so bad, that I will no longer consider buying a car from a car fax certified dealer. Cheers!”

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Posted 9 years ago

“Good and sure purchase”

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Posted 9 years ago

“I can't begin to say how much I love Carfax. Within the last four years it has saved me four times from buying a vehicle that wasn't being protrade with the correct information. Everything from mileage on the odometer not being correct to one having car being in four significant accidents. And on the other side it was a great tool for helping me to choose a quality use vehicle to purchase. And I can say with Carfax I am three per three for used vehicles are purchased within the last four years. Thank you Carfax, i'll never buy a car without using you first.”

Helpful Report

Posted 9 years ago

“Applying the Carfax app, I researched extensively about different car history, which makes me find a good car eventually. I really enjoyed the services from carfax. My only hope is that the unlimited 2 months plan could include more checks through VIN number.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews