Carlton Leisure Reviews

Name: Carlton Leisure
Address: -, - -, London
Rating: 2.15

2.2 Rating 188 Reviews

29 %

of reviewers recommend Carlton Leisure

2.2

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Carlton Leisure:

Carlton Leisure has been one of the leading travel agents in the UK for over 15 years, offering cheap flights and hotel stays around the world.

They already run successful Press, TV and Radio advertising campaigns and have now extended their reach even further by launching a successful affiliate program with Affiliate Window.

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Email:

info@carltonleisure.com

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Carlton Leisure 5 star review on 24th February 2022

Gareth Fitton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero I would. Booked 5 tickets to Pakistan including internal flights through these. 7 months in advance. Virgin decided to stop flying to Pakistan and agreed to refund all customers. This travel agent then decided in their infinite wisdom to try and charge £75 admin fee for what I am not sure??? On top of that they did not refund the PIA internal flights. They said because it was with a different carrier they could not do anything. I explained to them that I booked the whole package through them - as they couldn't honour the virgin flights then they were also liable for the pakistan flights. It was like talking to a brick wall. No one returned calls, they kept promising but never returned calls. On top of that they accepted no responsibility. I advise you to never use these guys.”

Helpful Report

Posted 1 year ago

“This is my first time booking with Charlton Leisure.I booked my flights online but there was some changes to my schedule which required me to contact the office.I was assisted by Abbi who was so persistent in helping me to rectify the problem and I will be able to fly on the same day as planned.It was such as relief as i was concerned that my plans will be interrupted.So thank you so much Abbi.You are amazingly good and efficient !!!!.Charlton is blessed with such a worker like you.”

Helpful Report

Posted 1 year ago

“Lack of understanding of needs wasting time and loosing money on tickets.”

Helpful Report

Posted 1 year ago

“Save yourself a lot of trouble and DO NOT use Carlton Leisure. Go with a suitable agent. I do not know how Carlton Leisure are running! We booked 6 flights through Carlton Leisure to Sydney, Darwin, Bali and UK. As soon as we booked we needed to change a flight we were charged £300. We were set to fly to Sydney on 20th November, I logged into the airline portal to check in to see that ALL our flights had been cancelled. We spent the next few days on the phone to Carlton Leisure they were not helpful! The Airline was unable to assist us as changes had to be made though our Travel Agent. After numerous calls the airline finally made changes as our Travel Agent (Carlton Leisure was useless) The company are not able to communicate properly as they do not have good English and do not understand simple requests. The days leading up to us flying were very stressful trying to get the flights sorted was very difficult. We have addressed the issue with the airline that has since told us that they informed Carlton Leisure back in July (5 months prior) that our flight had been cancelled, yet we only found out days before by logging in to check in. Had we not logged in this could have been worse. We have had to change our plans, lose money on hotels and events due to Carlton Leisure's poor communication. I will never use Carlton Leisure again!!”

Helpful Report

Posted 1 year ago

“Please run from these guys. DO NOT BUY from them. Once your flight is cancelled. They wont respond to you so that they wouldn't have to refund your funds. That is their trick. I booked a flight of £1200 and they are offering £203 despite I informed them of the intent to cancel / move the flight. Please please please DO NOT BUY FROM CARLTON LEISURE.”

Helpful Report

Posted 2 years ago

“Carlton Leisure arranged a very enjoyable and smooth road trip for us to Sri Lanka earlier in March this year. Everything was planned expertly and we had a great time visiting a beautiful country and seeing exquisite sites. During the road trip they ensured we were comfortable and had rest breaks. We saw beautiful temples and the hotel choices were first class in great locations for sightseeing. We would thoroughly recommend Carlton Leisure for all travel arrangements.”

Helpful Report

Posted 2 years ago

“Total rip-off! I bought 4 return tickets UK-USA for me and my sons. They made a mistake on one of my son's names (despite having copies of all our passports) and it was a lot of hassle to change it. They told me it was not possible but the airline told me it was a simple free-of-charge change but that it had to be done by Carlton Leisure not by me directly. Carlton Leisure played dumb and it took 3 days of absolute stress phoning them and the airline, etc. They ended up changing the name in the nick of time but charging me £85 for rectifying their mistake. Plus I also ended up having to pay £200 extra in phone calls as I spent a lot of time to them on the phone and they failed to mention the calls would be charged at a high rate. A total rip-off. I am now convinced they made the name mistake on purpose to get extra cash out of me. Disgraceful.”

Helpful Report

Posted 2 years ago

“Don't use this travel agent. They are scamers. *Don't buy flight tickets. * I brought ticket for £750.and Hotel for £800. My return flight got cancelled by airline. CARLTON leisure don't want to refund me after many emails and phone calls they refunded only£150 Airline told me I am eligible for full refund because it was covid time I had travelled”

Helpful Report

Posted 2 years ago

“Booked flights to Australia with Singapore Airlines and Scoot but wasn't able to make seat reservations on Scoot. Oscar at Carlton Leisure was very helpful in assisting us to resolve this matter. Its not sorted yet but he is on the case.”

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Posted 2 years ago

“Amazing service. One of the airlines changed my flight, so my last flight's new timing meant that I left before I had even arrived. I phoned for assistance and Oscar resolved everything for me. He proposed a new schedule to me and then to the airline who had changed the flight, and they approved. He kept me in the loop, phoning me back each time so that I didn't have to redial etc. All resolved and very happy with the service. It was a complicated route with 8 flights but resolved in a timely manner, with patience and a positive attitude. Thank you, Oscar. You made it really easy for me. Best flight service I've had.”

Helpful Report

Posted 2 years ago

“Oscar is a superstar!! Booking through you was very easy and made our lives so much easier. Next time I'll have to buy a ticket I'll go directly with you! Thank you for giving us your guidance, and kindly explained us every single step, was very helpful! You are brilliant! Thanks again, Wishing you all the best! Maria and Simone.”

Helpful Report

Posted 2 years ago

“THEY ARE A SCAM!!! They are not responding to emails, calls and live chats agent are absolutely use less. The lie! I would never recommend them and im not seeking legal action to get funds back!”

Helpful Report

Posted 2 years ago

“This is fake company, stolen my money and when i contacted airline they said this is fake company and they did not pay to airline, when i contacted this fake company they start making excuses and lying. Strongly alarming to all people please stay away this fake company. They are robbers, are artificial company”

Helpful Report

Posted 2 years ago

“They didn't refund the flights that were cancelled during pandemic. They gave me 3 months initially. I have chased multiple times its been 2 years and still nothing. I no longer think I am getting a refund.”

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Posted 2 years ago

“Excellent services and the food was great. Thank you!!”

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Posted 2 years ago

“" Service was excellent Thank you Carleton leisure “”

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Posted 2 years ago

“Great service provided have been booking my flights from them for the last 6 years likewise my whole family. Top Tier”

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Posted 2 years ago

“Excellent service Food was very delicious This was my second visit and it is a great place to visit for food and meeting people”

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Posted 2 years ago

“Sorted my trip dubia last minute and was a great price during expo harry was a great help.”

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Posted 2 years ago

“Is a such nice food, everything is clean, the waiters always faster!”

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Posted 2 years ago

Carlton Leisure is rated 2.2 based on 188 reviews