“I would give a Zero rating if it was possible. Having read the other reviews I am baffled as this company clearly does not care about or have any regard for their customers. My experience resonates with so many others. Over 2 years of incompetence, endless phone calls, non-response to emails, empty promises, lies - I could go on but it’s exhausting and quite frankly pointless. Any CEO worth their salt would be whipping this shoddy company into shape and why renowned insurance companies like Aviva use Carpenters is beyond me. The Ombudsman has to be the next step as an unresolved, no-fault claim, apart from costing me £300 excess, is continuing to impact on my motor insurance and that is unfair and unacceptable.”
“My case took 4 years to get to court. When it eventually did, I was there to see it thrown out due to the fact that my solicitor, Christopher, had not submitted the required documents, despite it being requested on numerous occasions. Obviously no apology from Carpenters. I'm not sure if he is just simply useless or he has learning difficulties. The owners and senior partners must be making loads of money from us poor customers not to be bothered by such incompetent staff. I wouldn’t trust my Carpenters representative with a mop and bucket.”
“I have a case that has been ongoing since August 2022
No one ever gets back to you, constantly ignore emails and their own messaging platform. They have been nothing but a headache For over 2 years.
My claims handler had made a error on my file which resulted in the claim not going to court as previously stated as he forgot to put my details through the portal back in 2022 so the whole waiting period started again.
Asked on multiple occasions for a complaint to be opened however again no call back ever materialises, I even managed to speak to my claims handlers manager who also likes to blank her emails and doesn’t call you back.
I wish I could go back in time and chosen a different solicitors company to avoid any unnecessary hassle, I have explained on multiple occasions I am a disabled customer with bipolar disorder and the stress is making me unwell… again no acknowledgement or care. The whole company is a joke !
The other side has now paid the money to Carpenters and I have been told it’s now gone to a finance team to raise the money to myself however when trying to speak to the finance team you wait over a hour and get cut off
I just want my money and to never have to deal with any of these people again.
Do yourself a favour, stay clear !”
“If everyone who sees this complains to the ombudsmen we will get things done also contact a no win no fee solictor for negligence Very rude staff incompetent solicitors the experts they provide are clearly for the insurance company and don’t put there clients or customers first anyone dealing with this company is to inform the ombudsmen it’s about time this company is held responsible for the mishandling of many cases”
“The worst solicitors I have ever come across. I have been trying to get a hold of them for an update on a case that they have been dealing with for nearly a year now! I have sent numerous emails asking for an update with no response from my case handler. I have called over 10 times over a period of a week to speak to my case handler with no luck! It’s like they avoid their clients! DO NOT ever use these solicitors! I had no choice as they were the solicitors that were used by my car insurance! You’d rather pay extra money and go with ANY OTHER car insurance company.”
“After over 6 years of a no fault car claim, Carpenters have been awful. They did not arrange adequate medical investigation into my injuries (I had urgent spinal surgery) they did not return emails or calls for around 6 months at a time. They finally settled my case without my permission using evidence I did not consent to, because they had missed the deadline the judge set twice. Very, very unprofessional. Gave contradicting information when they did contact me. The worst 6 years of my life was spent fighting with the team supposed to be fighting for me!
AVOID AVOID AVOID”
“The Worst company EVER, No replies to email, No Answer on Phone Calls, Found new direct Number, which ended up costing £15.00 for just listening to an automated answer going round and round with being forwarded to a Human, ??? Disgracefull tactics, Disgragracefull firm and should be Struck OFF, PS We were actually recomended to this Company by our Insurers ????”
“Awful have 2 open claims can’t get in touch with anyone. U can’t even call and speak to a manager or receptionist. Just ur claim handler who regularly leave”
“Avoid them and find a company who has a better reputation, don't let your insurance company handle the claim through Carpenters, their staff are not only not qualified, they are not legally supported by qualified team leaders either.”
“Not heard a word from them only to tell me that the other side had 28 days to reply because it was going to a judge to decide they didn't feel offer was enough 28 days gone by and and months gone by absolutely ridiculous feel like being ripped off 💩💩💩”
“Carpenter and co solicitors of Wallington AVOID are all.costs they owe me £84.000 allowed a relative to sell my property without my knowledge or consent.”
“If I could give this company -100* review I would this company is an absolute joke like many others no contact, no updates , no returned emails or calls …. Approaching 3 years since the accident & still no settlement or any kind or information on this ongoing case. This company don’t seem to know their a*** from their elbow! Hospital appointments not documented in the claim, medical records not accounted for. I was seen by a consultant arranged by carpenters that wrote a report saying it was whip lash & strain & that he needed to refer me to a spinal specialist….. have never had an appointment I’ve been referred by my GP due to the ongoing trauma I have 2 MRI scans that shows significant damage to spinal cord & ongoing pain & injury this accident has significantly effected my entire life including loss of earnings due to having to reduce my working hours I am likely to have back issues for life It’s not whiplash! I currently have spinal steroid and epidural treatments termly which again is under my GP referral NOT Carpenters!! carpenters don’t seem to have the reports Evidencing all this & my GP is sick of them requesting the same medical records over & over again. The sheer stress this company has caused myself & my family is horrific seriously considering passing all this information onto the law ombudsman to investigate & even transferring to another solicitor to deal with it. I would not of instructed carpenters to deal with my claim its purely because my car insurance policy (Hastings) use this solicitors not sure if they are still in partnership but would seriously not take out a car insurance policy if they use this company & it’s not something I would have ever thought about until having a accident that wasn’t my fault (other driver admitted complete liability on the day of the accident) avoid like the plague …….”
“I have had the same experience as all the other one star reviewers. Almost no response to my emails, lack of attention to detail and more than a year after the accident (write off) I am still no further on and still getting no response to my emails. If I can have my case transferred to a different law firm, I will do and would never recommend this company.”
“They refuse to do with complaints
They refuse the double check there work or double check emails and vital documents are sent off
They do not check emails neither do they respond to them!
And my claim is still on going
With this shambles company”
“From day one thay got my name dat of birth and year wrong . Was hit by a 4 tone wagon. On motway.insurance gave them full details. But thay still got it wrong by saying it was a car. And chase wrong insurance company for it. My partner was pay £2700 but only got £2300 becuse she was not told. That treatment. She had to pay for. And no all I'm get out of the accident is. £ 670 pound becuse thay saying my injuries ( the same as my partner and same length of time to heal. ) that the law says I can only get this amount. Carpenters stay clear off them iv report them to the law society. Wait on come back. Jun 2023 accident July 2024. Still waiting on payment. Off them .”
“got transfred from another solictor to carpenters, had a car go in to the back of me and they excepted full libilaty ,had medicals and got whiplass. tried phoneing eailing them but nothing 2 years in still no contact. do not use this carpenters avoid big time”
