Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

Write Your review

Tell us how Carpetright UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a terrible experience with Carpet Right. They sent fitters who were rude and insulting to me damaged a door frame, took a chip out of a brand new skirting board and left more than 5 marks on our freshly painted walls. They also left a huge wrinkle in the hall, didn't fit the carpet up to the edging and didn't even covet the full stairs with underlay. It took months and another store to make amends to the carpet, but we were left paying for and covering up the wall damage ourselves. Such poor service and communication- I would never recommend Carpet Right”

Helpful Report

Posted 1 year ago

“Totally dissatisfied with the lack of customer service and communication. Dealt with the Hove branch. Complaint still ongoing since 4/7/23. DID NOT WANT TO LEAVE ANY STARS. BUT HAD TO LEAVE ONE TO BE ABLE TO WRITE A REVIEW? 😡 Once they have your money they do not want to take responsibility for anything that has gone wrong. I am shocked at the total lack of customer care and lack of professionalism. Do not use these people. I will not be using them again and will ensure I let everyone know about my bad experience.”

Helpful Report

Posted 1 year ago

“Bought 2 carpets , from Worcester branch, very good quality, and value, excellent and professional service from Victoria sales lady”

Helpful Report

Posted 1 year ago

“Told carpet fitters would arrive between 8 and9. No or turned up. Phone store to be told they don't give times so basically calling me a liar. Won't be using them again and will make sure family and friends are informed.”

Helpful Report

Posted 1 year ago

“Excellent service from Clive. No pressure. Good sound commonsense advice. Would recommend 👌”

Helpful Report

Posted 1 year ago

“This company is misleading customers on many fronts and not delivering the service. Misinforming customers in the shop ! Please train your staff well and do not mess around with people. 20%of on line for the products and charging full price in the shop!!!!”

Helpful Report

Posted 1 year ago

“The staff plus carpet fitter are a credit to there profession for the outstanding service I was given at the Holloway store . Especially Peter who answered all questions and helped me make the correct choice. Thank you all especially Peter”

Helpful Report

Posted 1 year ago

“Visited Stockton store today for the first time in a long time. Lots of vinyls/prices to choose from. Staff member Stephen very helpful (without being pushy). Bought what we needed without any complications. Very happy with service/quality.”

Helpful Report

Posted 1 year ago

“Terrible. Paid 5wk ago. No updates customer does chasing. Beading still not in.”

Helpful Report

Posted 1 year ago

“I had first class service both in the Cheltenham store (Andrew and Shaun) and with the home measuring service (Shaun). I was very pleasantly surprised and cannot fault them at all. Both Shaun and Andrew offered sound advice, went out of their way to help me and were very professional at all times. I am very pleased with the price I paid and hopefully the carpet will last for several years. I would highly recommend.”

Helpful Report

Posted 1 year ago

“We wanted carpets for our stairs and landing and new flooring for the bathroom. Alex at the Llanidloes store was very polite, helpful and extremely professional he made the whole experience very easy for us. Since ordering the follow on Customer Service has been very encouraging. Thank you Carpetright, can somebody please find time to contact Alex and convey our thanks?”

Helpful Report

Posted 1 year ago

“We have been waiting for four weeks for a cheque from Carpetright as we were over charged. Still waiting…. 😡”

Helpful Report

Posted 1 year ago

“I had a complaint about my carpet so I complained to the manager first then when he was fobbing me off went to customer services to keep phoning them up as they never replied to e-mails only to be given someone called Samuel who would look after my case,after about a month with him on my last call chasing him up only to be told that bad shading on my carpet was my fault for ordering this carpet but after reading the terms and conditions I find that if you order in store you can't cancel so now I have a carpet that's not fit for purpose that carpetright customer service say its hard luck and its my fault but what I did notice is you don't get the paperwork you signed back but a new receipt they print out and put in a wallet after only telling you the name and size you order but don't tell you anything about shading as I have been a customer for years I find it really shocking the way they now treat there customers and how they don't care about there name since its been under new management”

Helpful Report

Posted 1 year ago

“Damage was caused to my wardrobe moved by the fitters, they of course deny the damage, Carpetright have no interest in my complaint and have told me it is between me and the fitters (as stated in their t&c's), which you are not made aware of at time of purchase instead pushed into using Carpetright fitters as part of the transaction, what a disgraceful, misleading way to run such a huge company, I would advise everyone to go elsewhere and not give them a single penny of your money or a single second of your time!!!!!!”

Helpful Report

Posted 1 year ago

“Fitter should have phoned in the morning with an approximate time. Heard nothing so phoned store and was told it would be 5pm. He still hasn't arrived. Told the store to deliver carpet and I will get someone reliable to fit. Carpet Right got their money upfront then don't care.”

Helpful Report

Posted 1 year ago

“Not happy carpet right sold me a 4foot 6 mattress but when it arrived it didn't fit our bed frame because it was 4 foot 4 inches complained 6times but they said it was in tolerance how come it's never over tolerance they don't want to know carpet right carpet wrong l feel robbed”

Helpful Report

Posted 1 year ago

“1st bed damaged. 2nd order only mattress sent. No calls or compensation. Have to constantly chase people. Avoid!!”

Helpful Report

Posted 1 year ago

“Excellent service from Katie, very efficient and knowledgeable about products. I always use carpetright and never had a problem with them.”

Helpful Report

Posted 1 year ago

“Pressure Selling and Fraudulent trading by Liverpool Aintree store. Breach of Consumer law 2015 work not conducted with reasonable care and skill. Mixed supply and fit contract Measured two steps and invoiced me 11 square meters. I queried and the girl told me steps were awkward. I established from carpet fitter and 2 other carpet companies confirmed there is only 6 square meters and carpet right had invoiced me 11. I asked for a refund the, carpet has not yet been delivered and the Aintree manager has refused to give a full refund. Avoid buying from Carpet Right or you will end up losing money and poor quality carpet. I was also ordering hardwearing carpet for the Lounge due to bi folds leading to the garden and asked the sales guy if the high pile Alabama was hard wearing, he replied yes it was. I later established it is not hard wearing hence not fit for purpose for this area and will look like a rag in a few months. I asked for a refund and the Aintree manager refused to provide a full refund.Carpets have not been delivered. Alabama carpet - only requested a quote, the house had been left uninhabitable by rogue builders and was clearly not ready for carpet for a long time. I requested a hard wearing carpet for high traffic area the bi fold room leading to the garden. I received a sample and to quote they sent a guy from Aintree to measure. Received a follow up call from a lady telling me I needed to give my card details now as the offer was a limited time and prices were going up, this would hold the price regardless if the house would not be ready for a long time. Now I am looking at carpets I checked the sample with a carpet expert and this is extremely poor quality not fit for purpose, low density and will crush. Under the warranty and consumer law Goods not fit for purpose I requested a full refund. The Aintree manager refused hence I am now in dispute to get my money back. After the response below telling me someone would call me back, they did and told me they would not refund my money for Alabama”

Helpful Report

Posted 1 year ago

“Ordered a bed mid August 2022. When it arrived mid September, they'd only ordered the headboard. Took weeks to get the actual bed - meanwhile my son was sleeping on the sofa. No apology or attempt to refund, until I complained. It has taken over 9 months to get a ridiculous amount refunded. No one answers the phone. No one calls back.”

Helpful Report

Posted 1 year ago

Carpetright UK is rated 1.6 based on 1,137 reviews