“Bought a dishwasher from here, it didn’t work. I simply asked for a technician and they didn’t call back for a week. By then I just paid someone to come fix it. So inept”
“Carrefour service is not good at all. Delivery always delayed and then they cancel orders and don’t refund the delivery charges because they say the order is on the way. None of it makes sense. Don’t bother with them. Then when you contact customer service they keep repeating the same thing that doesn’t make sense. Feels like talking to AI not an agent.”
“Certainly! Here’s a rephrased version of your complaint review:
I had a very disappointing experience with my recent online purchase of a built-in electric hob and slider hood. The delivery team dropped off the items right at my doorstep without providing any installation assistance or support. They left without further ado. Carrefour failed to inform customers during the online purchase process that additional installation fees would be necessary and that their delivery vendors wouldn’t offer any support for installation services. These items come with technical requirements, and customers should either be warned in advance or presented with an option for installation services up front. I won't be shopping here again—thank you, Carrefour for the unhappy experience!”
“In my recent shopping experiences, I've encountered a stark contrast in customer service between Carrefour and the "Happy Afternoon" staff. While I've found the service at Carrefour, particularly with Badr at Carrefour Manar Mall, to be exceptional, my interactions with the "Happy Afternoon" staff have left much to be desired. The staff at "Happy Afternoon" seem to be operating under a rigid script, delivering a rehearsed message that lacks authenticity and fails to address customer needs effectively. It feels as though their primary objective is to expedite customer interactions rather than genuinely assist or engage with patrons. In contrast, Badr at Carrefour Manar Mall exemplifies outstanding customer service. His approach is attentive, personable, and goes beyond mere transactional exchanges. Badr demonstrates exceptional listening skills, empathy, and a genuine desire to ensure customer satisfaction.”
“very bad experience... they didn't deliver my order after me missing one phone call.. where I had mentioned clearly to leave at reception..
already paid!!”
“Appalling online service.
Order 2 items that I have paid online by credit card and they didn't delivery saying that was out-of-stock. Then I order again with pay by cash on delivery and after 1 hour the keto bars arrived and they requested to pay by cash what I refused because I already paid and they told me that was out-of-stock what was not true. The delivery man didn't want leave my door knocking my door constantly then security was involved and in the end I was so fed up with all the situation that I decided to pay again by cash just not having noise at my door. So paying twice for the 2 items by card and by cash. I am disgusted by the service of carrefour.”
“I purchase through carrefour application some items, the next day I received a WhatsApp Msg from driver asking me for location, and that happened each time I ordered, all carrefour drivers use only WhatsApp for asking location, may be because company do not offer balance to let them call customer instead. In that time I didn’t have WiFi and that very simply caused carrefour driver to cancel my order!!! I wasted time and money to order and driver very simply cancel the order!!!! And when I made complaint no one from specific team contact me. Carrefour UAE do not care about their customers at all. I decided to remove the application and stop buying carrefour items XX.”
