Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not yet been received”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. Kind regards, Customer Care Team.

Posted 3 years ago

“hello! pues todavia no han llegado. mi hija esta un poco triste por la tardanza pero deseando que lleguen sus leprechaun. gracias”

Helpful Report

Posted 3 years ago

Hi Ana, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. Kind Regards, Customer Care Team.

Posted 3 years ago

“I ordered some items online. When I went to collect them , they were not as pictured on the website. I asked for a refund, but was told that I'd have to apply online. I was not happy with this - staff had a big argument with me, but eventually refunded me at the till in store. I will not be recommending 'Carrolls' to others after my experience with them. BEWARE OF THIS COMPANY.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry to hear that you had a bad experience. Thank you for your feedback. We will be letting our store staff know about this and work on improving this issue. My sincere apologies for the overall inconvenience caused. If there's anything else we can do to help, please let us know. Kind Regards, Customer Care Team.

Posted 3 years ago

“I have not received my order. I place it over three weeks ago, was given an estimated delivery time of 5-7 days, and I still have not received it. I reached out to customer service, and they were not helpful.”

Helpful Report

Posted 3 years ago

Hi Jarrod, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact soon. Apologies for any inconvenience. Kind regards, Customer Care Team

Posted 3 years ago

“I ordered a birthday present for my friend in Seattle on 17th January any it still haven't arrived, I made a mistake when ordering and somehow ordered 2 but when I requested that one be removed from the order they said it was already dispatched..but here I am on the 6th Feb and still no package..I've ordered from you before but I'm so disappointed now I would think twice before ordering again.”

Helpful Report

Posted 3 years ago

Hi Valerie, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact to help resolve the issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 3 years ago

“I never received my order and no one to contact.”

Helpful Report

Posted 3 years ago

Hey there Bridgett, We're sorry for the trouble with the delivery! We've seen our couriers face a bit of a delay through December and into January. I can drop you a message for more information. Kind regards, Conor

Posted 3 years ago

“never received this item and tracking does not work”

Helpful Report

Posted 3 years ago

Hey there William, We're sorry for the delay with the delivery! I've checked your tracking and it seems that the package has left Ireland. It may take a little while to get to you. I'll drop you a message for further information. Kind regards, Conor

Posted 3 years ago

“One of the worst online shopping experiences I've had for a long time. Contemptible support when contacted. The gift I sent was never delivered and I waited a month for a refund. If you make the mistake of ordering here at least use Paypal to pay as opening a Paypal Dispute seemed to motivate them to eventually return my money. Laughably bad from start to finish.”

Helpful Report

Posted 3 years ago

Hey there, Sorry for the trouble with the delivery. Our couriers occasionally have difficulty with customs and this sometimes causes delays. I can certainly drop you a message for further details. Kind regards, Conor

Posted 3 years ago

“Still haven’t received my Christmas order. I’ve watched it be sent to Australia and now to the other side of Canada. Could someone please contact me. I’ve called you store and given a number that doesn’t work.”

Helpful Report

Posted 3 years ago

Hey there Conor, Thanks for reaching out to us! I can see on the Canada Post tracking that the package was delivered. I'll drop you a note to let you know further details. Kind regards, Conor

Posted 3 years ago

“No as described. The one I bought previously had a hood and was thicker.”

Helpful Report

Posted 3 years ago

Hey there Paul, We're sorry for the confusion! I'll drop you a note so we can help resolve the mixup. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“I booked my stuff in the beginning of January.. and it's been 23 days still didn't get them, and then no one answered me. When can I finally get them??”

Helpful Report

Posted 3 years ago

Hey there, Thanks for reaching out to us about the delivery time! I've just checked and it seems to be delivered. I'll drop you a message with more information. If there's anything else, please let us know! Kind regards, Conor

Posted 3 years ago

“Really unhappy. We’ve received Carroll’s hampers before ourselves as gifts and we really loved them & thought they were very high quality. But then I ordered one for my friend who had been very ill. I paid almost €12 for express delivery which said it would be delivered within 2-3 days. That was almost 4 weeks ago now & my friend still hasn’t received her gift. I’ve contacted customer services a few times & all I have been told is that it’s still in transit. They apologised for the delay but there was no offer to refund my delivery fee. I also asked if they could re-send the gift but they ignored me completely. Won’t be ordering from here again”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! I can drop you a note to try and get this resolved. Please let us know if there's anything else! Kind regards, Conor

Posted 3 years ago

“Order was not received despite money being taken. Extremely poor service and no refund offered yet.”

Helpful Report

Posted 3 years ago

Hey there Desmond, We're sorry for the trouble with the delivery! I believe we've been exchanging messages and hopefully we can reach an agreeable resolution, but if there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“No one had the professionalism to contact me to let me know that my package was not to arrived as promised when purchased. I had to email to double check, and all I heard were excuses. I’ve ended spending more money on a 2nd item, as I needed the jumper before Xmas and you failed to honor your commitment. Also failed to help me get refunded ASAP, even when notified of this extra expense and the fact that I was in need of the funds. Seriously, not one of your emails showed genuine concern for whom happens to be a paying customer. You wasted no time to take my payment, and I did not delay it. However, you showed zero diligence and/or responsibility after that. If you cannot handle the volume, then be more responsible. You single-handedly ruined my holidays, all because you could not let me know that your orders were delayed. All it would have taken was an email. And now I know that it’s been 40 days since I’ve made my purchase and I’m still missing my money. And you only manage to arrange the pick up for the 24th. That’s 5 more days. How much longer after that? This is terrible.”

Helpful Report

Posted 3 years ago

Hey there Marcelo, We're sorry for the trouble with the order! I believe we've already been communicating but if there's anything else that we can help you with, please do let us know! Kind regards, Conor

Posted 3 years ago

“My gift has not arrived at its destination.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! I've checked and it claims to be delivered. I can drop you a message to let you know the details, but if there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Disaster. Really poor service. Items I ordered to Spain for a friend Juan Antonio at Xmas never arrived. I have contacted 2x by mail and tried numerous times to contact by phone leaving messages and no one as contacted me back. Simply not acceptable Extremely disappointing service . Will not use ever again. Still waiting to talk to someone. Hoping but not holding my breath for contact after this review. Caroline Gibson Nolan”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the delay in the delivery! I can drop you a note and we can work to resolve the issue. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“My order didn't get delivered spent numerous hours trying to sort it to no avail. Eventually refused order as it were 2 weeks late. Still haven't had been fully refunded all my money. Totally disappointed and will never order from here again”

Helpful Report

Posted 3 years ago

Hey there Breda, We're sorry for the delay in the delivery! We can certainly go ahead and process the refund for you. I'll drop you a note to discuss details with you. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Took 5 weeks for my gift for my aunt to be delivered to her address. Too late for Christmas and by the time it got to her address she had left for Florida so won’t get it until she returns in March. I found the customer service very poor, slow in getting back to me and not helpful at all. Waste of €50.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! Different couriers were having some delays through Christmas. I can certainly drop you a message and we can discuss options, if you'd like. If there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Items didn't arrive.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the shipping! I believe you've been in touch with our customer care team, and replacement had been shipped out to you but if there's anything else, please do let us know! Kind regards, Conor

Posted 3 years ago

“Sorry but a can’t give a good review. I ordered gifts on the 15th December 2021 and still have not received them. I wrote an email a few days back to enquire what happened and when they were to be delivered. Still no reply. I really need someone to contact me. Regards”

Helpful Report

Posted 3 years ago

Hey there Kevin, We're sorry for the trouble with the order! I can drop you a message and explore options with you, if you would like. Please let us know if there's anything else! Kind regards, Conor

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews