CarShop Reviews

Name: CarShop
Rating: 1.78

1.8 Rating 419 Reviews

18 %

of reviewers recommend CarShop

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1.8

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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CarShop 1 star review on 18th December 2023

Kerrie Ball

Anonymous

CarShop 1 star review on 14th February 2022

Anonymous

CarShop 1 star review on 2nd November 2021

Anonymous

Anonymous // 01/01/2019

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“Some of the cars are ex hire cars they don’t like to hire them after they’ve been in a accident so don’t involve the insurance companies get them fixed as cheaply as possible often using used parts from scrapped cars. Check out the previous owner. I discovered when my windscreen washer failed only to find the pump had yellow hand written writing the part was years older than the car.”

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Posted 1 year ago

“Bought a car from there 4 years ago and looking to upgrade. Interested in a 68 plate VW Tiguan. The car had 4 perished tyres and the original cambelt. Car shop refused to replace these as part of the sale. If a perished tyre or cambelt goes on a smart motorway is doesn't bear thinking about!”

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Posted 1 year ago

“Aftercare service is dire. 3 month warranty is a joke as they dont repair properly and do a botch job .dont answer phone. Dont reply to emails. I require a car for my job so cant be waiting weeks for a response”

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Posted 1 year ago

“I bought a car from the Norwich branch. Within a couple of months issue with noise coming from clutch when pedal pushed down. Had car looked at under the warranty by them only to be told there was nothing wrong with it. Took it to a Vauxhall dealers and they changed the pedal rack due to it being faulty at as cost of over £1000. Noise from clutch pedal rectified. 9 months later engine piston broke with only 25000 miles on the clock. This cost £4500 to replace. One year later issue with clutch sticking to floor. Eventually fixed at Vauxhall at s cost of £1000+ Shortly after infotainment screen went blank. Repaired at Vauxhall for £1000+ All in all paid over £7500 in repairs within 3 and a bit years of owning the car. Never again will I buy from Carshop or a Vauxhsll Astra 66 plate 1.4t.”

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Posted 1 year ago

“Alec Kay , Aga and Jay the dog lovers, excellent service really friendly and would definitely recommend car shop Ashton thanks Diane Don and Ben Flint👍”

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Posted 1 year ago

“Lovely staff Jane and Laura were brilliant nothing was too much trouble infact all staff we spoke to were very helpful we weren’t pressured into buying I would highly recommend”

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Posted 1 year ago

“CarShop Wolverhampton Bought a great car in good condition, well happy, Staff were very friendly and made the sale go smoothly. Thanks to Harry,Jack and Tenneil for their good friendly customer service”

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Posted 1 year ago

“Dreadful never again will I step into this hell hole . Dodgy to the core . Faults within 3 weeks wouldn't give a cutesy car due to engine not starting could not get it to their garage without a car for 9 weeks . Lost my job due to their lack of support . Please I beg you don’t use this shower of S*** .”

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Posted 2 years ago

“Buying the car was fine from Car shop Cardiff helpful friendly staff Car was presented well, clean and apparently no faults ,however 2 months down the line the car has developed a gearbox problem with a months warranty still remaining i thought that would be put right as when we bought the car we were told any problems would be quickly rectified .Well multiple phone calls later and plenty of promises and 1 customer service lady laughing as she put the phone down the car is still parked on my drive useless , so I'm still using taxis to and from work at £24 a day my Guess is the Car shop are fobbing me off until the 3 month useless warranty they sell with the car for your piece of mind runs out January 8th 2023 ,so take a wide berth away from Car Shop, we only purchased a 2018 ford Ecosport at £12500 is that the reason they treat us as second rate buyers . Buyers beware Car shop tell lies once they have your money they don't care”

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Posted 2 years ago

“Bought car jan 2022 had cracked in windscreen they said must of happened after we bought fought it and they replaced it bought the full package service mot cat said needed service rang they said not due to 2023 yet car said July 2022 rang they said our cover only coveted every 2 years not explained when purchasing g paid extra ti be do e with mot so waiting fright to come back o which is generally a week after reset if not done toombi Saturday keeps ringing as no feedback a d told collect just beforec5 as we closed got key walked to car went back I and said the certificate please they said ow handed it me and on the advisory said handbrake needs advisory asked to speak to some answer was no all gone home tried ringing today and told its ok asked why not rang to advise they need to repair it they said it passed the type of car o the mcr gove mot website says should have been a failure whi h I found out today, so they were happy for me to drive it a d not bothered if I caused a ident if it completary failed and could have hurt ot killed someone, this place is the ashto branch and looking on here the whole company needs its mot stations checking and seeing how many vehicles the passed were In accidents and this cover they are selling needooming into by the ombudsman as they are making g money y ripping people off and misleading mot's”

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Posted 2 years ago

“Bought a 2017 Mazda 6 from Manchester with a faulty differential. Took car in to be fixed at Warrington was told it was 4 loose wheel nuts?!?! Absolute rubbish! Had the car in a proper garage 10 days prior to carshoo looking at it and was told it was the differential. 3 weeks later back in the carshop Warrington on a Saturday had to ring customer services at half 5 for an update. Had to ring them back again Sunday after being promised I would gear from someone?? Diagnosis - Car has a faulty differential, who would have guessed? Had to take spare key to pick my car up as they had locked mine in a safe box and gone home for the weekend. Told car is safe to drive until they book it in at a specialist and they have no courtesy cars available. Still haven't had anyone ring me to fix my car, phone branches you get put through to customer services who don't do anything useful.”

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Posted 2 years ago

“The sales staff were great. It is the company sales model I have issues with. I was sold a guarantee that didn't start for 3 months: useless. Free MOTs I can't use because of my location to the Car Shop. If I eventally get back 75% of the rip- off extra cover products I purchased, I will remove this review. I DON'T IMAGINE AT THIS MOMENT IN TIME I WILL. See future updates.”

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Posted 2 years ago

“Excellent service from Willenhall branch, no pressure very friendly and helpful staff . Car sales person Shack very helpful indeed”

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Posted 2 years ago

“Brilliant selling me the car. Persuaded me to buy the warranty although id promises myself I would never fall for that trick again. Told me about how great it was and how they would ALWAYS get the warranty and how comprehensive it is and they werent like other warranty compnaies........and surprise surprise when ive gone to make a claim theres a clause to excuse themselves from doing anything. Absolutely worthless warranty and waste of money. Left a sour taste and although I was very happy with initial selling of the vehicle the fact they would sell me such junk warranty has probably ensured I wont be going back there next year to get my other vehicles”

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Posted 2 years ago

“Very disappointed with this company. First of all they are not serious. Buying car from them worst mistake.”

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Posted 2 years ago

“Almost 3weeks have gone by and they still can't seem to figure out why the toyota Tacoma is sagging to the one side. They replaced a leaf spring that was broke but it initally passed a 15o point inspection and they also performed a state inspection which Also passed . At the time I was suppose to pick up truck they all the sudden found a broke leaf spring and installed a new one and the vehicle was almost two inches higher on the one side then the other. I Pointed it out and the service mgr looked dumb founded and came up with a BS story which I wasn't buying it. Honestly in 40 years of buying a car, this was no doubt the Worst experience I have ever and I repeat EVEr had dealing with car dealer ships. My personal opinion would be run away from the name car shop . The salesmen handled everything to his best interest but the service Mgr was a complete joke and gave me nothing but total BS”

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Posted 2 years ago

“Bought a car from carshop. Looked online and reserved prior to visiting. All went well from sales point, not to pushy upselling etc. The problem is the after-sales team- or lack of them. I have had electrical, mechanical and paint failure issues since first day of ownership. Now 6 weeks down the line, still no promise of plan to repair or address any of the issues. The car has spent the last 3 weeks just sat outside the house for fear of damaging the engine. Broken promises time after time about ringing back, arranging approval for repairs etc. Each call/email takes 3-5 days to get a reply. I think they are trying to drag/delay until warranty (paid extra) kicks in. Have now handed to Finance company to arbitrate- although difficult to do that when one party wont communicate-Carshop. Have given them 7 days to arrange collection/drop off and full refund (in writing) but again no feedback or replies. Messaged store manager directly- no reply. Be Warned- I am not saying the issues with the vehicle are their fault, but their lack of any honest attempt to resolve and fix is, I suspect sadly at the end of next week, I will have to start legal proceedings and take them to court to get my money back. Good luck with your sale -This is all via Swindon Branch for people looking there~! Have to be honest, probably my worst car purchase experience ever in 30years :( I would still leave 1 star- as the sales team were pretty good. BUYERS BEWARE- buy at your own risk- see other previous negative reviews with the same problems.”

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Posted 2 years ago

“I put a £99.00 deposit on a car to hold it, when I viewed the car it was dirty and every panel had a scratch or mark on it. I decided not to purchase the car and was advised that I would get my £99.00 deposit back within 5 working days. 14 days later and I am still waiting for my deposit. I called carshop and was told that they had no power to return the deposit more quickly as they used a third party firm to perform this transaction. BEWARE of Carshop as they will take your deposit instantly and make you wait to get it back to you.. Iam going to the motor ombudsman to complain about Carshop as they treat customers who don’t buy from they with disrespect. The reason Carshop hold onto the deposit for so long is they make interest on it. DO NOT A CAR BUY FROM CARSHOP. Use other car dealers that have a long history of good customer service”

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Posted 2 years ago

“They are fine at selling you the car but very poor after sales service and the extended warranty is next to useless as it has so many get out clauses. The sales boys tell you it's like "winding the clock back to when it was new" but if you try and claim they have every get out in the book. Our case will be heading for Court in the next few weeks. Hard to contact after sales and e-mails ignored.”

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Posted 2 years ago

“Found the car online Ordered it and went to pick up. Lot of faffing around waiting for someone to serve us Paid £8,300 cash yet they still try to sell you finance. Eventually drove the car out and 20mins down the raid fifth gear wouldn’t engage. Rear brake light wasn’t working either m. Took it straight back and was told this was unusual Told me the master mechanics would have it ready in one and half hour. I asked for courtesy care and was told they don’t have any even though I’d paid £160 for this 20mins before. They said they’d fixed the brake lights and fire gear Driving home realised the air con was not working When home realised they'd hot wired the rear fog light permanently on Master mechanics , don’t make me Laugh I’ll be seeing them shortly Very annoyed”

Helpful Report

Posted 2 years ago

CarShop is rated 1.8 based on 419 reviews