CarShop Reviews

Name: CarShop
Rating: 1.78

1.8 Rating 419 Reviews

18 %

of reviewers recommend CarShop

Company Reviews

Questions

Metrics

1.8

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how CarShop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CarShop 1 star review on 18th December 2023

Kerrie Ball

Anonymous

CarShop 1 star review on 14th February 2022

Anonymous

CarShop 1 star review on 2nd November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Manchester Car shop is a down right joke within 12 weeks ive had to reject 2 cars. The first car looked ok withing 24 hours the car broke down had be recovered by car shop. the breaks were faulty, light idnt work and found out the car had been in re, end collision. The cardx is con and found out that sold me a car charging me for cardx when the car had already been sold with it on found receipt in the service book case. Was told by dan that it error but in my opinion they scam people so rejected that car, staff are horrendous and down right rude es[ecially Lynn . The second car was just as bad took 10 days to get it delivered, it had chips marks all over so they promised to sort, when i went to pick the nothing had been done totally joke. Tom and Aj who are complaints manager are to waste of space they promise you the earth but deliver nothing. Had to get Synter head office (owner of car shop) involved who were great they found that Car shop manchester had been at fault and apologised . but my advice don't shop there.”

Helpful Report

Posted 3 years ago

“Paid deposit to hold a car which turned out to be not quite right so salesgirl said she would sort out my refund done automatically. 2 months later found out no refund so called the store and told they would call me within 24 hrs, after no callback I contacted again with same answer and the called again to be told the refund dept had been notified but they had no response. Reading other reviews here this appears a common problem, they are keen to take your money but don't want to give it back. Poor service, will not use them again and advise others to go elsewhere. I am still waiting for a refund more than 2 months later.”

Helpful Report

Posted 3 years ago

“Shocking! Left the car to apply GardX. On reception been told 2 hours. 4.5hours later - can you wait another 40min, we are really busy... Than what's the point of booking time slot? Last time using them!”

Helpful Report

Posted 3 years ago

“ CategoriesBlog My ReviewsMy Settings HelpLOG OUT JH John Henry GillhamGB For businesses Your review counts! You reviewed CarShop - Bristol Add photo JH John Henry Gillham 1 review Just now Nightmare Carshop Paid deposit for the car I intended to buy. Drove three hours to do a test drive only to find Petrol Warning Light on with only 16 miles left to drive! What then followed was an onslaught for two hours of ridiculous unnecessary aggressive sales pitches. I said quite clearly I just wanted to buy the car but again and again I was bombarded with the sales patter assuring me I needed a Warrenty/MOT/Service package or at least take out their finance of which the sales man said he could not give me the APR but this did not stop him showing me various waste of time quotes. Lastly he tried to sell me a special wax covering but as they had little to no knowledge on the car how could he know it was not already with a wax coating. I stressed again I just wanted to buy the car and have my Retention Number Plate assigned to the car. He then said that could only be done if I bought a £99 Advantage Package- so blatant blackmail. The final straw was he then said he could not take our payment and we would have to see his manager. He left to go and find him and we walked out. The car with my deposit not paid back was immediately put back on the market. So if you only want to buy a car , my advice is go to a proper dealer who not intent on upsales or reassembly the worse kind of Arthur Daley”

Helpful Report

Posted 3 years ago

“Do not buy a car here. The vehicle I chose was not as described and the customer service is shockingly poor. On top of that they just don't care about the problems with DVLA their poor record keeping are causing me. I rejected the vehicle on delivery and I am still wasting time trying to sort out problems 3 months later. Avoid like hell”

Helpful Report

Posted 3 years ago

“Worse company I've ever purchased something from. Bought my car in December 2020. Having nothing but problems with the car, carshop just keep sending me from pillow to post and don't have a care in the world about their customers. I've took my car in twice this past month for repairs and both times my car apparently isn't booked in and no one knows nothing about it. They say someone will ring you which no one ever did not once. Worse customer service, I think they was all asleep when they had their training. I've learnt my lesson, wouldn't recommend them to my dog!”

Helpful Report

Posted 3 years ago

“Left an message to look at a kuga no response so I called you . The car said images to follow . Was told I can't test drive the car because it wasn't there even though he couldn't find the car on your website . He told me I could pay £99 to reserve it even though he couldn't even find the car . I got very frustrated and told him to forget it and hung up .”

Helpful Report

Posted 3 years ago

““Salesman” are absolutely useless, was talking to us with an attitude and after looking at the car we realise it was completely the different spec to what was being sold!!! Time wasters!!!!”

Helpful Report

Posted 3 years ago

“Car purchase itself was relatively smooth amidst the restrictions in actually viewing vehicles however after sales service has been abysmal. Within a few weeks the rear number plate fell off (newly installed car shop logo's plate) and despite 3 phone calls and 2 emails no response has been received all the while I am having to drive illegally. I wouldn't even mind if they tell me it is not their responsibility but I can't even get to the conversation part!”

Helpful Report

Posted 3 years ago

“Waiting around times excessive, optional extras worthless as some one said the warranty they want you to buy covers pretty much nothing and their own finance is sky high, sorted own fiancé and saved over £2000 over 4 years. GO TO LOAN COMPARISON SITE save a fortune”

Helpful Report

Posted 3 years ago

“Be cautious purchasing a car from carshop. I purchased a car and in my the 20 months I have had it the car has been off the road nearly every week for breakdowns. Tried to get money back and compensation but no luck also service book stamped when collected but vehicle had not been serviced they had to send to main dealer to rectify. Reported faults from day one and mechanic said no fault only to be rescued by AA later that day. Better to go to a reputable main dealer you have better warranty and customer support. Tried to get another vehicle off them to replace but they offered a ridiculous part exchange offer well below genuine market value. Stress and anxiety caused is unbelievable.”

Helpful Report

Posted 3 years ago

“I had my 1st car from the Warrington store 3 years ago and I was so pleased I decided to upgrade. I am now on a IVA programme where I called them to see if was ok to go ahead. They said yes so I was excited, I selected a car and called the Swindon branch as that is where it was, I spoke to a guy named Brandon he was so helpful, I explained my situation and he assured me that everything would go through easily. I asked if I could have the car delivered to my home as the Swindon showroom was miles away, he agreed so I paid the £99, but that's where things went wrong. The next day I received a call from the manager at the Warrington branch to arrange the finance his name was Neil Marshall, he was vile he didn't know anything about my IVA or that I wanted a home delivery not taken to Warrington, anyway he said he would call me the next day when my finance would be sorted, in the meantime he emailed me some forms I had to sign in which I did, but from that moment I was feeling uneasy, to be blunt he was making me feel bad about myself because off the IVA. Did not hear anything at all the next day, so I emailed Brandon who again did his upmost to help, the following day another manager called to say they would need £1,400 deposit for it to go ahead. To cut a long story short in 4 days, I decided to change my car, picked 1 called and paid my reserve f ee, to be fobbed off, decided to keep my car n forget it, just had call to ask about my experience with Car Shop, my refund so they say is in process. My advice KEEP AWAY and go else where”

Helpful Report

Posted 3 years ago

“Picked my sons car up in February. Kieron was very nice, car developed a major fault a few months later. Car picked up and taken to be repaired via the warranty company. Took nearly a month to sort out, warranty company told garage to order a part from Germany which eventually arrived after they had to get another part which they got in a few days from the uk. I am still out of pocket by £180 and Kieron never answers my txt msgs and he initially said I would be refunded the money but still waiting. Don’t use this company.”

Helpful Report

Posted 3 years ago

“Bought our forever family car today and I love it !!! Jamie slim was very attentive and explained everything in detail what was happening couldn’t fault anything from day one to getting it today I will be recommending Jamie to everyone and the car shop too thankyou again and it’s very much appreciated see you all very soon! One very happy customer!! 😄😄”

Helpful Report

Posted 3 years ago

“They sell insurance for parts of the car where you can't really apply for anything after a breakdown”

Helpful Report

Posted 3 years ago

“Still waiting for my £99 deposit. Back. From 30 April. It’s been one issue after another. They say they apologise and want to resolve things but then do nothing. Just want my deposit back. Will never go here again!! Pushy sales. Property taken in car. Kept waiting ages. No reply to last message or to customer service. A disgrace!”

Helpful Report

Posted 3 years ago

“My son having alot of problems with your Wakefield shop.Did part exchange with s Ford focus for a Bmw125d m.had nothing but trouble.before collection scratches and a bar from front grill was missing.needed valeting.on picking it up 4 days after agreeing the purchase.none of these things had been done.left with car with promise he would be contacted for these things to be rectified.To no avail.he had to contact them.Has said he wants his money back and car he traded in if things nor sorted by Thursday which is 14days after purchase.Theyve told him he won't e able to get his car back!And would be middle of June till they could do work onit.This is clearly unacceptable. And thinking of contacting trading standards.”

Helpful Report

Posted 3 years ago

“We bought a 66 plate Tiguan on the 25th of April from the Cardiff branch of Carshop. After agreeing to purchase the car it was a fairly long process going from the salesman right through to collections, after a few paperwork issues everything was ironed out and we left happy. A few days into being home we had an issue with the rear heated window so emailed Carshop and they got back to us within a few hours and arranged for a new window to be put in. We honestly couldn’t be any happier with the car, the company and their response. We would happily buy from them again.”

Helpful Report

Posted 3 years ago

“After booking appointment for 11am 3hrs later still there car was dirty with bird poo quite few places rip in backseat after everything they said car was out side drove it about 5 feet cut out engine management light came on went in told this young boy who came out tried it another 5feet cut out he went to get two unhelpful mechanics out of garage who said it’s out of fuel had to wait another 1 hr for someone to get fuel then switch engine management light off apart for josh or Joshua no one helped disgusting after spending £16500 not a quarter of tank of fuel won’t be going there again that was second car we have bought there no more.”

Helpful Report

Posted 3 years ago

“I regret trusting the car shop. I have had a truely upsetting and stressful aftercare experience. I chose to buy from CarShop Norwich as I wanted a reliable trustworthy car dealership as I know nothing about cars. I now feel all they care about is selling you the car and all the extras they can and then give you zero afterthought. I bought a car and warranty package and other extras in 2019. These were sold to me with the comfort of knowing the CarShop would look after me if things went wrong. I was told I could bring my car to them and any problems would be fixed and most things would be covered in my warranty package. My car has had problem after problem the most recent being an electrical fault with my handbrake that CarShop couldn’t fix and simply told me to “go to a specialist”. I had already been and spent money at 2 specialist garages who couldn’t find the fault and said to take it back to the dealer. After much stress in finding someone I had to take my car to Essex to be fixed and I have now been told my 3 year warranty is void as my car was 2 months late for its service - they didn’t care about COVID or the fact it’s taken my 6 months to find a garage that could fix my car fault. I was never told by CarShop when they sold me the warranty about the need for 12 month services. I would have of course had these if I knew so not to void my plan. I appreciate it is in the TandCs but I feel like this important piece of information should be verbally communicated. I called the CarShop today to ask for help they basically told me it wasn’t there problem and I should have read my TandCs I’ve now got a £900 bill to pay. I cannot explain the stress and upset this has caused me. I feel completely ripped off by the CarShop and wouldn’t recommend them to anybody. They need to take greater care as a “trusted seller” when selling these expensive warranty packages instead of making them seem so helpful.”

Helpful Report

Posted 3 years ago

CarShop is rated 1.8 based on 419 reviews