Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

“I hate leaving negative reviews but it’s with regret my experience with Peter Vardy Glasgow hasn’t been positive and my patience is running thin. I saw the car online just over two weeks ago, and was dealing with Ross for online sales, who has overall been excellent to deal with. Unfortunately nothing has gone smoothly though. On March 15th I put a deposit on the car and applied for finance and paperwork sent through to me on Wednesday, which I signed right away. I was told finance was all in place and they were just waiting on the finance company to release the funds. When I called the finance company to find out what the delay was, they said the dealer had not sent the paperwork (invoice) through. I called the dealer, they said they’d send it. A few days passed, I called and the dealer still hadn’t sent the paperwork. I called and spoke with the manager, but never heard back from him. I went back and forth between the lender and dealer several times, and it wasn’t until the lender said “why is no one from the dealership calling us to sort this out”. In the end, I decided to cancel the purchase. I contacted another dealer and asked how long an average sale takes from selection to delivery, they said three maybe four days at most. Anyway, that seemed to get things moving, Ross chased it and got it all sorted. A week later, paperwork is received, funds have been released and it’s all done. Great. To their credit, I did receive an apology for the delay and inconvenience, but it was Ross apologising for a mistake at the dealership. Because of the issues, I was assured they’d “make delivery a priority”. Well that was Monday. It’s now Saturday and not only am I still waiting to take delivery, I am just waiting for any correspondence regarding delivery. Granted, the car is in Glasgow and I’m in the Midlands, but a week has passed, and no correspondence. Aside from purchasing a home, a car is a pretty big purchase, so you’d expect at the very least some regular communication. Nothing. I am the one constantly chasing everything. I have called three times to enquire and I’m just told, “we put the request in to the transport company but haven’t heard back from them”. I asked them to try and find out, and the response was “well, I’d imagine it will be with you sometime next week”. That inspires absolutely no confidence, and the lack of customer service is beyond disappointing. I can’t in good conscience recommend Peter Vardy to prospective customers. I am still waiting for the car that I purchased two weeks ago, and an update and some communication would go a long way. Delivery of the car I’ve purchased would be even better. As an update... I did receive a call from Peter Vardy after leaving this review with a sincere apology and an update, including the delivery date when I can expect my vehicle. Thank you to those who have tried to make the situation right.”

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Posted 3 years ago

Good Afternoon Simon, Thank you for your review. We are very sorry to hear of your experience. We hope the team were able to resolve any issues you had. Thanks, Team PV

Posted 3 years ago

“No one wants to talk to you or help with any queries.”

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Posted 3 years ago

Good Afternoon Jordan, Thank you for your review. We are sorry that you feel this way. Please email customerservice@petervardy.com to discuss this further. Thanks, Team PV

Posted 3 years ago

“Service was fast, however communication could be improved a lot a lot of miscommunication and no contact when it was needed.”

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Posted 3 years ago

Good Afternoon. Thank you for your review. We are sorry to hear of your experience. We have passed your feedback along to the site. they will be pleased to hear. Thanks, Team PV

Posted 3 years ago

“Want to thank all the guys at car store nothing was too much hassle big thanks to Harry (big) lol”

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Posted 3 years ago

Good Afternoon Deborah. Thank you for your five star review. Harry will be pleased to hear of your experience. We hope to see you again! Thanks, Team PV

Posted 3 years ago

“Really helpful and efficient.”

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Posted 3 years ago

Good Afternoon Emma, Thank you for your five star review! We are happy to hear of your experience. We hope to see you again. Team PV

Posted 3 years ago

“The customer service at Peter Vardy is terrible. They ignor they clients. A week of time I couldn't ask for the date of the car pickup! everyone was ignoring me! When I came to get it, it turned out that it was still not ready for collection, i had to wait until my car will be vacummed and refueled. despite the extra waiting time, the car was dirty inside. I paid £ 148 admin fee but now I'm wondering for what? I do not recommend them to anyone!”

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Posted 3 years ago

Good Afternoon, Thank you for your review. We are very sorry to hear of your experience. We have passed your feedback along to the team on site. Thanks, Team PV

Posted 3 years ago

“Staff were very friendly and helpful. I appreciated the covid social distancing measures.”

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Posted 3 years ago

Good Afternoon Jonathan. Thank you for your five star review! We hope you love your new car. Team PV

Posted 3 years ago

“Very helpful and understanding great service 👍”

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Posted 3 years ago

Good Afternoon Kenneth, Thank you for your five star review. We hope you love your new car. Thanks, Team PV

Posted 3 years ago

“Great service from Kim”

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Posted 3 years ago

Good Afternoon Agness, Thank you for your five star review. Kim will be pleased to hear of your experience. We hope you love your new car. Thanks, Team PV

Posted 3 years ago

“I cannot thank all the staff involved in the process of me choosing a car, paperwork to collecting my car. Smooth and simple. My third car purchase at PVCarz. Never been disappointed. Thank you all”

CARZ Glasgow 5 star review on 25th March 2021

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Posted 3 years ago

Good Afternoon Anthony, Thank you for your five star review. We are pleased to hear of your new car buying experience! We hope the team will be pleased to hear! Thanks, Team PV

Posted 3 years ago

“We were pleased at first with how attentive the sales rep was however this person who first contacted us then went on holiday and we were passed onto a further 4 different members of staff, each of whom did not have any information regarding our sale and never contacted us when they said they would. We believe that this is parlty due to our sale being a cash sale and not a HP or PCP deal. We were constantly chasing them for help and information regarding our sale. We had highlighted things we wanted to be corrected before we collected the car which we were told initially wouldn't be a problem but the other staff members we dealt with had no information regarding the afore mentioned. We had informed them of a specific date we were able to collect the car and had had even transferred insurance. However, when we arrived we waitied for an hour+ before being told we couldn't collect the vehicle that day and we would hear from the team first thing the following morning and receive a video of the repairs. We were never contacted nor received any video. We then attended Peter Vardy Hillington to express our concerns and ask why we hadnt been contacted or received a video. We were then t made out as liars and were told we weren't told we would be contacted first thing or be sent any video. Both me and my daughter were present when we were told this from one of the store managers. Fortunately team member Amy picked up our sale and went above and beyond to ensure that everything was dealt with and even delivered the car to us herself after her shift. Amy is the only reason our sale went to completion as we were prepared to reject the car based on poor customer service upto this point. Thank you Amy.”

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Posted 3 years ago

Good Morning Hugh, Thank you for your review. We are really sorry to hear this. We have contacted our management team on site to discuss this further with you. Kind regards, Aimee

Posted 3 years ago

“The deal to do my car was amazing & completed with 1 day.The next 12 days until collecting my car have taken the joy out of buying a car.up until Friday after numerous phone calls by myself I hadn’t received 1 reply.I hope for other customers this was a one off,but I will not be purchasing another car from them.”

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Posted 3 years ago

Good Morning Lee, Thank you for your review. We are very sorry to hear of your experience. We have passed your review along to our on site management team who will be in contact soon to discuss. Thanks, Team PV

Posted 3 years ago

“What a disaster from start to finish. Pre booked an appointment to view a car three days before arriving- got there and car not ready for viewing. I was told if I wanted the car it would be available 48 hours later. It took me seven hours the next day to speak to someone at the CarStore to confirm I wanted to go ahead with the purchase. I was told six times someone would phone me back but they did not. I was then misquoted the admin fee (written on the online advert as £119 but told over the phone it was more than this). Then, I was informed the car couldn’t be picked up the following day. Eventually, it was agreed I could pick up the car. When I arrived, I waited for 40 minutes before anyone approached me from the handling team. The bill was wrong - £150 more expensive. Somehow £100 had been added on to the car price and the reservation fee had not been removed.”

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Posted 3 years ago

Good Morning Laura, Thank you for your review. We are very sorry to hear of this. We can ensure that this is not the standard of service we aim to provide. We have contacted our management team in regards to this. Thanks, Team PV

Posted 3 years ago

“Vary satisfied with the service”

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Posted 3 years ago

Thank you for your five star review Ross! We are pleased to hear of your experience! We hope you are enjoying your new car. Thanks, Team PV

Posted 3 years ago

“Reserved car on Sunday 14/3 Paid the balance on Tuesday evening . You confirmed re crippled Wednesday am. I booked a delivery online on Tuesday to arrive Friday 19/3. Lia advised me to ignore that as you needed new V5 from me on retrntion of my number plate. Then silence. I phoned 3 times on Thursday to advise receipt of V5 + I emailed also . I got no replies to calls (promised callbacks by your switchboard) no response to email either . phoned twice and emailed again before finally getting a call to say transportation would deliver on Monday- 6 days after I sent the money . I was not happy at lack of communication and poor service , even allowing for lockdown etc. Told ad more than 40 miles wouldn’t drive it to me . I was totally unaware of this restriction . I told Lis I wanted her manager to call me . Told he was on holiday till TUESDAY. No good Lia phoned back to say it’d be delivered to my home that afternoon. It was . Lovely car but valet was poor and scratch on the driver door and ding on back drivers door . Under the bonnet dead leaves in the corners . Also only 1 key handed over and no V5 . Was told both would come from HO . Again I wasn’t expecting that . I had to hand over 2 keys and V5 to you. Offer of 6 day hotel break but so far nothing has been supplied. I pointed out damage to delivery guy and took pictures , as did he. Then phoned to confirm blemishes and was told I’d get a call from Glasgow manager to confirm when repairs could be done at Seafield Edinburgh . - I’m still waiting. Also promised a printed copy of manual as apparently only online these days . My daughter has a hard copy of her 68 plate 5008. All in all not a good experience”

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Posted 3 years ago

Good Afternoon William, Thank you for your review. We are sorry to hear this. We have contacted our After Sales department regarding this. The team will be in contact soon. Thanks, Team PV

Posted 3 years ago

“Staff were great, really comfortable environment. I went in and told them what I wanted and chris found the car exactly as I wanted it and arranged for me to get it later in the week. It was just what I wanted and so easy and friendly. I really appreciate the time taken especially during these uncertain times. I didnt feel any kind of pressure to spend more or look at anything other than what I had asked for.”

CARZ Glasgow 5 star review on 19th March 2021

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Posted 3 years ago

Thank you for your five star review! We are pleased to hear of your experience. We hope the team provided excellent service! Team PV

Posted 3 years ago

“I purchased my second Peter Vardy car in September 2020. At the time of pick up I had a snag list as long as my arm. They assured me the valet would be completed again to a better standard. Upon final collection of the vehicle the valet still wasn’t up to scratch. I was assured that I would be contacted to arrange for the repairs to be made. No such call was ever placed. After many months and discovering yet more faults with the car I have again lost the will to chase Peter Vardy to sort issues with the car they sold to me. Have come to the conclusion that once they have your money they do not give a damn. Go to Macklin motors. At least they respect their customers!!”

CARZ Glasgow 1 star review on 18th March 2021

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Posted 3 years ago

Good Afternoon Deborah, Thank you for your review. I Believe our front of house manager has tried to call you regarding these issues. Thanks, Team PV

Posted 3 years ago

“Great Friendly Efficient Service.”

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Posted 3 years ago

Thank you for your five star review Kevin! We hope you are enjoying your new car! Team PV

Posted 3 years ago

“The people instore esp John the manager were very pleasant and helpful”

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Posted 3 years ago

Thank you for your review, We are pleased to hear this. We hope you love your new car. Thanks, Team PV

Posted 3 years ago

“No one seemed to know what they were doing. No one seemed to be communicating what was expected. The car was supposed to be fueled and was not. The hoover box was jammed shut and a lever was broken. No one had told the garage I was picking the car up on the day so it was not taxed even though you phoned me to arrange that pickup day. Now the sale has gone through it seems like the sales person is not answering my texts about the problematic handover. The car is full electric so not having it charged and ready was an issue. I only just made it home .”

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Posted 3 years ago

Good Afternoon Shaun, Thank you for your review. We have contacted our Handover manager regarding this. The team will be in contact soon. Thanks, Team PV

Posted 3 years ago

CARZ Glasgow Reviews