“Unacceptable Service and Account Handling by Cash Plus Business Bank
I am writing this review with immense frustration and disappointment in the services rendered by Cash Plus Business Bank. My recent experience with your bank has been nothing short of a nightmare, leading me to strongly advise others to avoid your institution at all costs.
My ordeal began with an email from your bank requesting three copies of proof of address documents. While I understand the necessity of verifying documents, I was shocked to discover that my account had been frozen without any prior warning. This abrupt action by your bank has had severe repercussions on my business operations.
Due to the account freeze, I am unable to receive payments from clients, pay my employees, handle VAT returns, or pay commercial rent. This has not only disrupted my business activities but also jeopardized my company's reputation. The financial and reputational damage caused by this issue is immense and unacceptable.
I have repeatedly contacted your customer service for assistance, only to be given vague promises about a "team" that will review my information and respond. However, this response has never materialized, leaving me in a state of limbo and uncertainty.
Furthermore, the handling of my official complaint has been equally appalling. It was simply passed on to this elusive team, which is a stark deviation from standard banking practices where an independent team reviews such matters. This approach shows a lack of transparency and accountability on your bank's part.
It is appalling that a financial institution, which should be a pillar of trust and reliability, exhibits such a lack of professionalism and competence. Your bank's "disgusting stalling practices" and apparent ineptitude in handling customer issues have not only caused me significant financial harm but also strained my business relationships.
I urge you to take immediate action to rectify this situation and review your internal processes to prevent such incidents in the future. Businesses rely on their banking partners for smooth financial operations, and your bank's current practices are far from meeting these basic expectations.
I'm beginning to suspect that Cash Plus might have other reasons behind the numerous accounts they've frozen, as evident from the reviews I've come across. If you've had your account frozen by them under the guise of an "address check," I'd be interested to hear from you. Please reach out and share what type of business you operate. This information could be vital in understanding the broader context of their actions.
Update: One full week after the documents were submitted they asked for the same documents again because my driver's licence wasn't issued in the last 3 months. Absolute nonsense. (That would be the suitable timeframe they are referring to in their automated response below.) I've submitted a complaint to the financial ombudsman for refusing to respond appropriately to my complaint and emailed my complaint to my MPs. A company like this aren't fit to hold a banking licence when they are clearly interfering in people's businesses without cause.”
“its not a bank. its A SCAM. If I could give zero stars, I would. My experience with Cashplus Bank has been abysmal, causing me not just financial harm but also immense frustration and disappointment. As a new business owner, I opened an account with them, hoping for a reliable banking institution. Instead, I was met with a nightmare scenario.
My first and significant business transaction of £4,990 was inexplicably withheld by the bank. Their justifications were vague and their demands for documentation were absurdly invasive, severely straining my business relationships. The incompetence didn't end there. My account was blocked and restored without my knowledge, a fact I only discovered when trying to understand why my transaction was mishandled.
The final blow came when I learned that they had unilaterally decided to return the funds to the payer. This action, taken without my consent or any forewarning, has not just left me financially crippled but also betrayed and helpless. Their customer service was a mockery, offering nothing but empty apologies and no real solutions.
I am left with no choice but to seek legal action, a path filled with anxiety and uncertainty, all because of Cashplus Bank's irresponsible and uncaring treatment. This bank has not only failed me as a customer but also shattered my trust in what a banking institution should represent.
I urge anyone considering Cashplus Bank to stay away. They have shown a complete disregard for customer care, ethical practices, and basic decency. This isn't just poor service; it's a complete abandonment of responsibility and a total lack of empathy for their customers' plight.
Rating: ⭐ (1/5 stars) - Only because I can't go lower.”
“As per all the other reviews, my advice would be to use a proper bank. Cashplus communication & empathy is non-existant. My account was frozen on the 10th of October without notice or explanation. Numerous calls into customer services gained zero, as I was fobbed off each time. I was even told I was not allowed to complain as the freezing of accounts is within their T&Cs. I said that is fine, I understand, however let me speak to the relevant team so we can get to the bottom of it. NOTHING.
My account was un-frozen on the 10th November, again without notice, apology or explanation. I cannot even learn from them why they took such drastic action.
In the meantime, all DDs bounced and we couldnt take payments from clients. We had to set up an account with a proper bank and move all DDs and explain to clients what had happened.
What is sad I feel is that they still have not contacted me throughout this, and it just doesnt feel right that in this day and age in the United Kingdom (not Russia or China) a bank can bring a small business to its knees and say literally, nothing. AVOID.”
“AVOID THIS BANK AT ALL COST IF YOU WANT TO STAY IN BUSINESS READ THE SMALL PRINT. TOTALLY USELESS CUSTOMER SERVICES WHO DEFLECT AND APOLOGISE BUT CAN DO NOTHING TO SERVICE CUSTOMERS EMERGENCY NEEDS DUE TO THEIR LACK OF CARE FOR YOUR MONEY OR REGARD FOR YOUR WELLBEING OR BUSINESS INTERESTS
Froze my account for absolutely no reason and when asked if there was security breach, they said "no security breach" But the email they sent and froze the account was that they need to verify my identity with 4 proofs of identity and address.
After pulling that together and sending. Customer Services have no record of receiving as its not their department and cannot even tell you the department to speak to and don't have a name or number for you to phone to try and speed things up. Operator just continually apologises and said they can only message internally and have no access to your account. Do not care if your business can loose its liquidity because they freeze your account and dont give a reason and can't talk to anyone to resolve. In their terms and conditions they deflect all responsibility.
they say it can take upto 10 working days to get back running again "Shocking" cant pay wages or suppliers or ret tax you name it. Your Business basically would cease to be able to Trade at a whim of this "Bank"and you cannot speak to a soul who can actually sort things out or help. This is not Stewardship of your money or affairs. This is Daylight Robbery of your ability to function as a business and that of your employees to have their wages paid timeously and securely and be able to pay your debts on time. Surely this should not be allowed to happen in this day of technology. Meantime I have to wait to hear by whatever means they also cannot let me know or tell me who will contact me or process the paperwork sent.
So you are effectively out of business because of their ammature actions which they refute responsibility for as its in their terms and conditions they are not to blame for anything.
10. Blocking your card and access to your account
10.1 We may suspend or restrict your access to your account, suspend or restrict the use of your card, cancel your card, or refuse to issue or replace your card, if:
(a) we suspect that your account or card is being used in an unauthorised, illegal or
fraudulent way;
(b) we are concerned about the security of your account or card;
(c) we need to do so to keep to relevant law; or
(d) the agreement between you and us has been cancelled as described in section 15.
10.2 If we take any of the actions shown above in clause 10.1, if possible, we will tell you by phone or email, giving our reasons, unless the law or any reasonable security measure prevents us from doing so. If it is not possible to give you notice of the action, we will tell you as soon as possible afterwards.
10.3 We will restore your access to your account or unblock your card as soon as reasonably possible after the circumstances giving rise to the action no longer apply. We will tell you when we have done this.
14.6 We will not be liable for:(a) business interruption; or
(b) loss of income, reputation, goodwill, business opportunity or anticipated savings; or
(c) any loss or damage which does not stem directly from us breaking these terms and
conditions.
14.7 We will use reasonable efforts to make your card, Online Banking and our Mobile App available to you, but we will not be liable to you for any loss or damage arising if they are unavailable at any time, or if access to them is interrupted.
14.8 Other than the losses we are not liable for (set out in clauses 14.4 to 14.7 above), and liability we cannot limit or deny (see clause 14.3), our maximum total liability to you under or in connection with these terms and conditions is limited to £1000 in any 12-month period.”
“they close and freez your account for techincal issue and then they say is for your own security , fraud and scammers , never again use this fraud bank”
“BANK TO AVOID AT ALL COSTS, WORSE THAN IF IT HAD THE BUBONIC PLAGUE
It is a bank that in its advertising boasts of being a High Street Bank, and in 4 minutes you can have the account.
It's true, I was 5 minutes late, I can forgive you for that.
Being a foreigner opening a company in the UK, I followed the advice of my accountant and after making a couple of inquiries on the Internet, after having obtained the company number from Companies House, I applied like any other person.
I actually filled out the application, and five minutes later I already had an account number. I thought, how fast the procedures are in the UK, compared to my country of origin.
Next, I think it is normal for anyone who is opening a company in the UK, you inform both your accountant and the insurer of your Liability Insurance of said bank account number, and finally to the recruitment agency for which you are working to credit the invoices you issue into said account.
Wanting to do things right, I chose the business account with a cost of 9 GBPs per month to do a Credit Builder.
I made the transfer from my personal account that is in a different entity, and after a couple of days I received the aforementioned debit card at my home. Meanwhile, I downloaded the app to my smartphone, and I also took care of having access via the Web.
So far so good. A day later I receive an SMS. Your account has been blocked. You need to provide proof of address. I also receive an email with the same subject, with a link where I can upload the required documents, the normal thing, or so I thought, two documents to prove identity, and two additional documents for proof of address.
I usually have my documentation scanned so I attached it to said link, thank you and it may take up to 5 workdays to examine said documentation.
And this is when you hear that the trap for the unwary has been closed around you without you knowing it, because you have started a company, which if I may use the example is like being inside a vehicle that is traveling at 200 mph, and suddenly They tell you that they will remove the wheels until the documentation has been examined, but at the same time the vehicle continues in motion, that is, you completely lose operational control of the company.
You let a reasonable period of days pass and you notice that since you uploaded the documents, there has been no feedback of any kind from Cashplus. You start to see ways to contact them, and after browsing the different pages of their website everything goes through their customer service number by phone.
As a foreigner, in a face-to-face conversation you always have more room to communicate, but when you call their call center, you suddenly find yourself in the middle of an English pronunciation test.
Until call number 15, was when I managed to pass their security test for the first time, because the operators assured that my pronunciation was not adequate and that I did not pass the test, but at the same time the English spoken by the different operators left a lot to be desired.with well marked accents.
I have been sending documentation like an idiot, having said documentation rejected arguing that it did not pass their draconian conditions for them to admit a scanned document.
I had to use a professional scanner at maximum resolution to get my EU driver's license admitted on the third attempt.
Every time you call they only know how to answer that you look on their website at the list of documentation they accept and "WHAT CONDITIONS EACH OF THE DOCUMENTS PROVIDED MUST MEET".
It has been exasperating the amount of time I have wasted with this bank, which is still a supplier, and which has withheld money from me for an invoice paid by my client, to which I cannot have access as long as I do not get overcome their "security checks".
In the country in the world with greater interconnection and study by government authorities and British banking entities about the digital footprint that each individual generates in their daily lives, it turns out that CashPlus, even though it has access to said information to collate the documentation that is required of me, at the same time it uses a methodology typical of the s. XIX, totally outdated by 2023 in the 21st century.
I've had my account blocked for 20 days now. Conclusion I created a business bank account in Revolut, within 24 hours it was operational and I have been able to receive payments from my clients and be able to pay the first installments of the direct debits that I had first debited in CashPlus.
The time so unnecessarily wasted, in fruitless calls, in sending documentation via email and postal mail, and the employee writing this review, deeply annoys me.
Avoid CashPlus at all costs and do like me and go to Revolut to open the bank account. I hope this review is useful to you when you are reading it, because based on reviews of this style is how users can protect ourselves from these types of companies that use bad tricks to capture unsuspecting people like me on this occasion.
Obviously I only aspire to be able to access the account to recover my money and close the happy bank account in CashPlus.”
“This bank is al the biggest scamming bank iv ever known, currently holding , £21777 of my money with no idea when or if I will get it back.
Please avoid at all cost.”
“Dear all, please do not bank with cashplus, they are corrupt and they restrict your account and hold your money HOSTAGE, as someone mentioned below lets all team up and attack them together as they can not keep getting away with this, I have created an email 'runcle898@gmail.com' please email here if you are a victim of their scam of holding your money and investigating for 6-12-24+ weeks without providing you with any info, together we can find the address of their Director Rich Wanger and cause disruption to his life the way cashplus disrupted ours, we can find out their workplace address and protest 'juststop oil style'. I am confident we can get 100+ people affected together and send a mass complaint to the financial ombudsman, we can not allow them to get away with what they are doing, together we are stronger and will be harder to bully and ignore. LETS FIGHT BACK!”
“Fraudsters let me open an account use it for 2months then block it waiting for more verification documents without telling me 1 month before the email said I had till.
Let me transfer money into it and told me never received it when I have a transaction reference from my other bank saying they received it and now refusing to give money back keep giving excuses to delay it
Stay well clear like everyone says worst bank ever”
“If I could give ➖100000 minus star I would!
They have frozen my money over 15 months and I have send everything they have asked me to sends, without any response or results!
Horrible nasty customer service! Avoid them at any cost and keep your hard earned money from this company”
“Awful, unorganised & scarily lacking in any scrap of customer care. How a bank can operate like this in the modern world is absolutely unknown. Stick answers that aren’t relevant, no common sense.”
“Fraudsters. This bank is hold £1762.00 that was requested ro be sent and they said that they have sent it back. The sender has also requested the money to be sent back. I spoke to managers Adam and Holly who said that they were going to do this but they lied i checked with camhs professionals today who said the money has not been sent back and i have not received any of the proof. There is an active complaint with resolver and financial ombudsman, reference number is PNX-4766939-C6T6. I have asked for accout to be colsed 8 times and with 2 managers. I rang Sara today who was also rude and puts you on hold without even telling you. The account is still open and no news or proof of the £1762 .00 that has gone missing and they can provide proof that they sent it back. The sender is able to provide proof it was recievied and i have recording s that it was received. It has gone missing their end. It is literally the most helpful bank in the world. Everything takes a month plus to do. I spoke to the police about the missing money but they said we have to wait for the financial ombudsman to investigate first.
Date of experience: 23 May 2023”
“To whom it may concern. They have not sent me anything and refuse to email. I have asked for all subject accesss requests for all the calls to be sent to me and that was on the 18th of May and that has not happened. I asked for the proof that the money sent by camhs professionals has been sent back to me and i have not received it. They refused to email me. The account was requested to be closed after the money has been sent back on 2nd of may and this still has not happened. I rang today and there is still no update on that account. Calum the manager refused to speak to me. I previously spoke to Holly and Adam who are both managers. Holly said that she was going to send it back and close the account but has not. When you ring they say they csn give you any information and they can not access the department that can. I have complained to the financial ombudsman but not hurd back as of yet. I have also filed a complaint with resolver. £1762.00 is still missing cashplus end and nobody there can give answers. Everyone i have spoken to is incompetent. I have sent letters to the financial conduct authority to ask them to investigate. 1st formations customer care said they will look into and looked at all the bad reviews. Google reviews is 2.3. They are looking at withdrawing affilation because it looks bad on them. They respond to the comments but no one has ever contacted me.”
“Please do not trust your money with this bank. You will regret it. Please read my previous experiences however in addition to that i had a payment sent to them for £1762.00 and I rang to say I want the payment sent back on the Friday. I called the following Monday that had not been done and the operative gave conflicting information to the colleague on Monday. One said it had to be with them for 24 hours and the other 48 but it had already been with them anyway for that amount. It is Wednesday and the payment still has not been sent back. I can not stress enough how incompetent these people are. Look at the Google reviews. I have contacted the FCA today to investigate this bank.”
“I am altering the Fanancial Conduct Authority about this bank. What ever you do not trust your money with this bank. They took 4 weeks to review the original documents and i had to email the rest because the files were two big. I have emailed them 3 times and had automated responses there times. They keep saying they have not had them, although the last update suggests they have not. I have made 14 calls. Some staff have said they have and managers have apparently escualated the situation. 4 weeks later you still get mixed messages and still no concrete communication on what is going on. It delayed the opening of the business. I had 3 separate messages to say the account is open for deposits. One company send £1762 because we thought it was open and no one can tell me even if they have received the money or what is happening with it. I am still waiting for a managers call back. I have a bank card with two pin numbers. Honestly the bank is a joke. Ready the Google reviews. They can not communicate with the documents department only email them and they do not reply. Save your mental health. I will be posting a youtube blog and putting the calls on social media soon. I have have made a subject access request for the FCA. Please do not waste your time. Your money will not be safe and the customer care is non existent.”
“Unprofessional and time wasters - avoid at all costs
Rang them to start an application for a business account over the phone before receiving a link to a portal to log in with my surname and a password then upload ID to verify my account. I was unable to log in and after ringing I found out my surname had been misspelt by the guy I spoke to (even though it’s in my email address which he correctly spelt). This is something they should have corrected themselves but instead I had to send a letter with the correct spelling and ID which was supposed to be sorted in 10 working days instead of the initial 5. Had I been able to log in to the portal this could have been sorted before starting my job as a courier.
10 working days later I received no email so I had to ring during work hours only to be put on hold for a long time before being told there’d been no progress and to wait another 2 days. Over the next week I kept ringing only to keep going round in circles and when I asked if my letter had even been received they were unsure. My letter somehow turned up after I threatened to cancel my application and only then I was told they were behind schedule by a week due to people being off sick (why didn't they tell me this earlier? Phone calls could take up to 15 minutes!). I eventually cancelled my application and set up an account with another bank which got sorted in less than 24 hours.
Due to their incompetence I have missed out on my first pay day and I may miss the next. This is by far the worst customer service I have ever had, there seems to be a lack of communication between their departments and some of their staff need to have a look at themselves. Disgusting company and undeserving of a single star.”
“Rated 1 out of 5 stars
Cashplus is scam
Cashplus is scam !
Pre - Action Protocol - Letter Before Claim
our Ref: Account No; 27111325
With reference to the above given details , you failed to give us any reasonable notice for holding our monies without any lawful excuse. We believe that you have used dirty trick to hold our monies as you were notified by our new bank " Lloyds" that the account and funds are arranged to be transferred to our new account , so you decided to use old school dirty trick to withhold our monies without any reasonable excuse and block the transfer. We spoke to customer services our 10 different phone calls and they asked us to fill a form via link which we have but no formal notice was received before blocking the account.
Customer service is useless , do not know anything .
Acting against FSCS guidance and we are issuing a claim to get our monies back , as the only we had from our tenants, as our regular source on income . We have 3 kids and they holding our monies so we can not even buy our normal kids essentials. We have to beg for our money , its our regular rental income from our tenants , not thousands of pound or drug money . We have absolutely legit business with 5 years of established limited company .
kind regards”
“It still baffles my why this kind of institution is allowed to operate openly in the UK...this is broad day light scam...I have provided all required documents to Cashplus, yet the refused to enable my account or close and refund my money . I and 3 other friends are in the same mess...CASHPLUS RELSEASE MY FUNDS”
